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Agnes Nalwanga, is a Ugandan businesswoman, management professional and corporate executive, who serves as the Head of Consumer Services at Umeme Limited, the largest electricity distribution company in Uganda. She is a member of the company's Senior Management Team.

Background and education

Nalwanga was born in Uganda, c. 1975. She attended local schools for her primary and secondary education. Her first degree, a Bachelor of Commerce with Marketing as a major, was obtained from Makerere University, Uganda's oldest and largest public university. She followed that with a master's degree in Economic Policy and Management, also from Makerere. Later she obtained a Master of Business Administration from the Assam Don Bosco University, in Assam, India.

Career

Nalwanga has a career spanning over 20 years in management within Uganda's electricity sector, going back to the late 1990s, in the days of the defunct Uganda Electricity Board. Since 2006, she has worked with Umeme in various roles, including as Area Manager, Retail Services Manager and Regional Manager. In her various roles, she condemns the illegal practice of unauthorized sharing of electricity through clandestine wiring, which often leads to electrocutions and fires, especially in urban and suburban slums.

See also

• Florence Nsubuga
• Florence Mawejje
• Marie Solome Nassiwa
• Ruth Doreen Mutebe

References

1. ^ Umeme (5 October 2018). "Umeme Limited: Senior Management Team". Kampala: Umeme Limited. Retrieved 5 October 2018.
2. "Umeme Limited: Biographies of Board Members & Senior Managers: Agnes Nalwanga: Head of Customer Services". Reuters Finance. 5 October 2018. Retrieved 5 October 2018.
3. Moses Talemwa (12 November 2008). "Power consumers dispute Umeme's bill estimates". The Observer (Uganda). Kampala. Retrieved 5 October 2018.
4. Babirye, Lillia (27 July 2012). "Six killed in illegal electricity connections". New Vision. Kampala. Archived from the original on 17 July 2019. Retrieved 5 October 2018.

External links

• Website of Umeme Limited
• The challenges you face and the skills that you need while improving the experience of your customers: An interview with experts on African Customer Experience management: Agnes Nalwanga: Head Of Customer Service, Umeme Limited, Uganda

• 1975 births
• Ganda people
• Living people
• Makerere University alumni
• Assam Don Bosco University alumni
• 21st-century Ugandan businesswomen
• 21st-century Ugandan businesspeople
• People from Central Region, Uganda