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| The ] ('''ITIL''') is a customizable framework of best practices that promote quality computing services in the ] (IT) sector. ITIL addresses the organizational structure and skill requirements for an IT organization by presenting a comprehensive set of management procedures with which an organization can manage its IT operations. | |||
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| ==Introduction to ITIL== | |||
| The proccesses identified and described within ITIL are supplier independent and apply to all aspects of IT infrastructure. Since the mid 1990's, ITIL has been promoted as a ] for ] and is similar to ] (ISPL), the ] (ASL), ] (DSDM), and ] (COBIT). | |||
| The ] (Version 2)of ITIL is published in a series of books, each of which covers one major discipline in IT: | |||
| * Service Support | |||
| * Service Delivery | |||
| * ICT Infrastructure Management | |||
| * Application Management | |||
| * Security | |||
| These are supported by three books which support the practical implementation of ITIL. | |||
| * The Business Perspective | |||
| * Planning to Implement Service Management | |||
| * ITIL® Small-scale Implementation | |||
| The names ''ITIL'' and ''IT Infrastructure Library'' are ] of the ] (OGC), which is an Office of the ]'s ]. The content of the books is protected by ]. | |||
| ==ITIL Refresh== | |||
| In December 2005, the OGC issued notice of an ITIL refresh {{ref|ITILrefresh}}, commonly known as ''Information Technology Infrastructure Library v3'' (''ITIL v3''), which is planned to be available in late 2006. | |||
| The introduction of ITIL v3 will begin with the publication of five new core texts namely: | |||
| *IT Service Design | |||
| *IT Service Introduction | |||
| *IT Service Operations | |||
| *IT Service Improvement | |||
| *IT Service Strategies | |||
| It is planned that this core material will be supported by additional complementary and web based materials. While the new core texts will draw heavily on the best practice described by ITIL v2, the complementary material will make it easier for ITIL to address specific vertical markets and industries (e.g. Public Sector, Financial Services) and will provide a venue for more rapidly changing guidance around the application and implementation of the best practice described in the core works. | |||
| ==References== | |||
| # {{note|ITILrefresh}} ''Office of Government Commerce''. . Retrieved February 13, 2006. | |||
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