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Skytrax

Website	skytraxratings.com

Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy which runs an airline and airport review and ranking site.

Services

Skytrax conducts research for commercial airlines, as well as taking surveys from international travellers to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel. Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about an airline. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards and World Airport Awards, as well as the ranking for airlines and airports.

Controversies

Skytrax claims on its website that it has no economic ties to the airlines and airports that are presented with Skytrax awards, which it says are based on votes by passengers. In fact any person may vote, one vote per IP address. Skytrax provides remunerated consulting services to airlines and airports, and there are doubts as to whether this arrangement allows Skytrax to be objective in the awards that it issues, to wit:

In 2011, Skytrax's award of a 5-star rating to Hainan Airlines subsequent to a consulting project that it completed for the airline raised doubts about the objectivity of the award.

In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority related to statements on the Skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures as customer emails were deleted 24 hours after a review was submitted. The authority upheld all five complaints and Skytrax agreed to modify some promotional wording.

In 2014, Etihad stopped participating in Skytrax ratings.

In 2015, news company Skift concluded that Skytrax had "wildly inflated" the number of persons participating in its annual survey. Skift reported:

The principal partner appears to be Skytrax’s founder Edward Plaisted, whose background in aviation, or outside of aviation, is unknown. Skift has tried on more than one occasion to get insights from the Skytrax on its methodology, metrics, and business organization with no success. Questions answered by its press representative were later claimed to be off the record, and statements given for previous stories were asked to be retracted.

Skytrax's 2019 downgrading of Turkish Airlines to a three-star carrier, subsequent to its 2018 pulling out of Skytrax, elicited much criticism and accusations of dishonesty in the awards and doubts as to whether Skytrax actually uses the methodology that it states that it uses. Similar criticism arose when Skytrax awarded Lufthansa an award for a future cabin interior in 2019, subsequent to a consulting project that it had completed for the airline.

Awards

Skytrax presents awards annually to airports and airlines that it considers noteworthy in their performance.

Airline of the year

Year	1st	2nd	3rd
2001	Emirates	Singapore Airlines	Cathay Pacific
2002	Emirates	Cathay Pacific	Singapore Airlines
2003	Cathay Pacific	Emirates	Singapore Airlines
2004	Singapore Airlines	Emirates	Cathay Pacific
2005	Cathay Pacific	Qantas	Emirates
2006	British Airways	Qantas	Cathay Pacific
2007	Singapore Airlines	Thai Airways	Cathay Pacific
2008	Singapore Airlines	Cathay Pacific	Qantas
2009	Cathay Pacific	Singapore Airlines	Asiana Airlines
2010	Asiana Airlines	Singapore Airlines	Qatar Airways
2011	Qatar Airways	Singapore Airlines	Asiana Airlines
2012	Qatar Airways	Asiana Airlines	Singapore Airlines
2013	Emirates	Qatar Airways	Singapore Airlines
2014	Cathay Pacific	Qatar Airways	Singapore Airlines
2015	Qatar Airways	Singapore Airlines	Cathay Pacific
2016	Emirates	Qatar Airways	Singapore Airlines
2017	Qatar Airways	Singapore Airlines	All Nippon Airways
2018	Singapore Airlines	Qatar Airways	All Nippon Airways
2019	Qatar Airways	Singapore Airlines	All Nippon Airways
2021	Qatar Airways	Singapore Airlines	All Nippon Airways
2022	Qatar Airways	Singapore Airlines	Emirates
2023	Singapore Airlines	Qatar Airways	All Nippon Airways

Airport of the year

Year	1st	2nd	3rd
1999	Amsterdam Airport Schiphol	None	None
2000	Singapore Changi Airport	None	None
2001	Hong Kong International Airport	Kuala Lumpur International Airport	Singapore Changi Airport
2002	Hong Kong International Airport	Singapore Changi Airport	Sydney Kingsford Smith International Airport
2003	Hong Kong International Airport	Singapore Changi Airport	Dubai International Airport
2004	Hong Kong International Airport	Singapore Changi Airport	Amsterdam Airport Schiphol
2005	Hong Kong International Airport	Singapore Changi Airport	Incheon International Airport
2006	Singapore Changi Airport	Hong Kong International Airport	Munich Airport
2007	Hong Kong International Airport	Incheon International Airport	Singapore Changi Airport
2008	Hong Kong International Airport	Singapore Changi Airport	Incheon International Airport
2009	Incheon International Airport	Hong Kong International Airport	Singapore Changi Airport
2010	Singapore Changi Airport	Incheon International Airport	Hong Kong International Airport
2011	Hong Kong International Airport	Singapore Changi Airport	Incheon International Airport
2012	Incheon International Airport	Singapore Changi Airport	Hong Kong International Airport
2013	Singapore Changi Airport	Incheon International Airport	Amsterdam Schiphol Airport
2014	Singapore Changi Airport	Incheon International Airport	Munich Airport
2015	Singapore Changi Airport	Incheon International Airport	Munich Airport
2016	Singapore Changi Airport	Incheon International Airport	Munich Airport
2017	Singapore Changi Airport	Tokyo International Airport	Incheon International Airport
2018	Singapore Changi Airport	Incheon International Airport	Tokyo International Airport
2019	Singapore Changi Airport	Tokyo International Airport	Incheon International Airport
2020	Singapore Changi Airport	Tokyo International Airport	Hamad International Airport
2021	Hamad International Airport	Tokyo International Airport	Singapore Changi Airport
2022	Hamad International Airport	Tokyo International Airport	Singapore Changi Airport
2023	Singapore Changi Airport	Hamad International Airport	Tokyo International Airport

Airline rankings

The World's 5-star Airlines

Skytrax currently certifies only its top 10–rated airlines with 5 stars.

Sources:

Airline	Alliance	Period
All Nippon Airways	Star Alliance	2013–present
Asiana Airlines	Star Alliance	2007–present
Cathay Pacific	Oneworld	2001–2002, 2004, 2006–present
EVA Air	Star Alliance	2016–present
Garuda Indonesia	SkyTeam	2014–present
Hainan Airlines	none	2010–present
Japan Airlines	Oneworld	2018–present
Korean Air	SkyTeam	2020–present
Qatar Airways	Oneworld	2006–present
Singapore Airlines	Star Alliance	2001–2002, 2004, 2006–present

Former 5-star Airlines

Airline	Alliance	Period
Ansett Australia	Star Alliance	2001–2002
British Airways	Oneworld	2001
Emirates	none	2001
Etihad Airways	none	2016–2019
Kingfisher Airlines	none	2008–2010
Lufthansa	Star Alliance	2017–2022
Malaysia Airlines	Oneworld	2001, 2005–2013

Airline with the Best Airport Services

Year	1st	2nd	3rd
2013	All Nippon Airways	Asiana Airlines	Korean Air
2014	All Nippon Airways	EVA Air	Thai Airways
2015	All Nippon Airways	EVA Air	Garuda Indonesia
2016	All Nippon Airways	EVA Air	Thai Airways
2017	All Nippon Airways	EVA Air	Thai Airways
2018	EVA Air	All Nippon Airways	Cathay Pacific
2020	cancelled due to COVID-19 pandemic
2021	cancelled due to COVID-19 pandemic
2022	All Nippon Airways	Singapore Airlines	Japan Airlines

Best Inflight Entertainment

Year	1st	2nd	3rd
2013	Emirates	Singapore Airlines	Cathay Pacific
2014	Emirates	Singapore Airlines	Turkish Airlines
2015	Emirates	Qatar Airways	Singapore Airlines
2016	Emirates	Singapore Airlines	Qatar Airways
2017	Emirates	Qatar Airways	Singapore Airlines
2018	Emirates	Singapore Airlines	Qatar Airways
2019	Emirates	Qatar Airways	Singapore Airlines
2020	cancelled due to COVID-19 pandemic
2021	cancelled due to COVID-19 pandemic
2022	Emirates	United Airlines	Qatar Airways

Best Aircraft Cabin Cleanliness

Year	1st	2nd	3rd
2013	All Nippon Airways	Asiana Airlines	Korean Air
2014	Asiana Airlines	All Nippon Airways	Singapore Airlines
2015	EVA Air	Singapore Airlines	All Nippon Airways
2016	Cathay Pacific	EVA Air	All Nippon Airways
2017	EVA Air	All Nippon Airways	Japan Airlines
2018	All Nippon Airways	EVA Air	Asiana Airlines
2019	EVA Air	Japan Airlines	All Nippon Airways
2020	Singapore Airlines	Asiana Airlines	All Nippon Airways
2021	cancelled due to COVID-19 pandemic
2022	All Nippon Airways	Singapore Airlines	Japan Airlines

World's Best Regional Airlines (Short haul flight)

Year	1st	2nd	3rd
2013	Cathay Dragon (formerly Dragonair)	Aegean Airlines	Bangkok Airways
2014	Bangkok Airways	Cathay Dragon (formerly Dragonair)	Aegean Airlines
2015	Cathay Dragon (formerly Dragonair)	Bangkok Airways	Aegean Airlines
2016	Bangkok Airways	Cathay Dragon (formerly Dragonair)	Hong Kong Airlines
2017	Bangkok Airways	Hong Kong Airlines	Cathay Dragon (formerly Dragonair)
2018	Bangkok Airways	Cathay Dragon (formerly Dragonair)	Alaska Airlines
2019	Bangkok Airways	Cathay Dragon (formerly Dragonair)	jetBlue Airways
2020	cancelled due to COVID-19 pandemic
2021	cancelled due to COVID-19 pandemic
2022	Bangkok Airways	Aegean Airlines	WestJet

World's Best Airline Alliance

Airport rankings

The World's 5-Star Airports

Source:

Country	Airport
Azerbaijan	Heydar Aliyev International Airport, Baku
Bahrain	Bahrain International Airport, Manama
China	Chengdu Tianfu International Airport, Chengdu
China	Haikou Meilan International Airport, Haikou
China	Shanghai Hongqiao International Airport, Shanghai
China	Shenzhen Bao'an International Airport, Shenzhen
Ecuador	Quito International Airport, Quito
Germany	Munich Airport, Munich
Hong Kong	Hong Kong International Airport, Hong Kong
Italy	Leonardo da Vinci–Fiumicino Airport, Rome
Japan	Chubu Centrair International Airport, Nagoya
Japan	Haneda International Airport, Tokyo
Oman	Salalah International Airport, Salalah
Qatar	Hamad International Airport, Doha
Russia	Platov International Airport, Rostov on Don
Singapore	Changi Airport, Singapore
South Korea	Incheon International Airport, Seoul
Turkey	Istanbul Airport, Istanbul
United States	William P. Hobby Airport, Houston

World's Best Airports

Rank (2022)	Airport	Rank (2021)	Rank (2020)
1	Hamad International Airport	1	3
2	Haneda International Airport	2	2
3	Changi Airport	3	1
4	Narita International Airport	5	7
5	Incheon International Airport	4	4
6	Charles de Gaulle Airport	15	20
7	Munich Airport	6	5
8	Istanbul Airport	17	None
9	Zürich Airport	7	11
10	Kansai International Airport	9	10

World's Cleanest Airports

Rank (2022)	Airport	Rank (2020)
1	Haneda International Airport	1
2	Singapore Changi Airport	3
3	Hamad International Airport	6
4	Incheon International Airport	4
5	Narita International Airport	5
6	Kansai International Airport	9
7	Chubu Centrair International Airport	2
8	Hong Kong International Airport	7
9	Zurich Airport	10
10	Leonardo da Vinci–Fiumicino Airport	None

SkyTrax added anti-COVID-19 awards for airports in 2020.

World's Best Airport Terminals

Rank (2020)	Airport terminal	Rank (2019)
1	Incheon International Airport – T2	—
2	Singapore Changi Airport – T3	2
3	Heathrow Airport – T2	4
4	Paris Charles de Gaulle – T2M	—
5	Heathrow Airport – T5	1
6	Munich Airport – T2	3
7	Singapore Changi Airport – T4	6
8	Haneda International Airport – International Terminal	7
9	Guangzhou Baiyun International Airport – T2	9
10	Madrid-Barajas Airport – T4	9

World's Best Transit Airports

Rank (2020)	Airport	Rank (2019)
1	Incheon International Airport	1
2	Singapore Changi Airport	2
3	Hamad International Airport	5
4	Haneda International Airport	4
5	Narita International Airport	7
6	Hong Kong International Airport	3
7	Amsterdam Schiphol Airport	10
8	Munich Airport	6
9	Zurich Airport	9
10	Frankfurt Airport	8

References

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External links

• Official website
• Skytrax's channel on YouTube

• Misplaced Pages articles needing copy edit from December 2022
• Business services companies of the United Kingdom
• Aviation in the United Kingdom