| Revision as of 13:16, 26 October 2005 editEd Poor (talk | contribs)Extended confirmed users, Pending changes reviewers59,210 edits How is TQM different from "quality control"?← Previous edit |
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I've been comparing this article to Bergman & Klefsjö (2001), Kvalitet - från behov till användning, ISBN 91-44-01917-3, Studentlitteratur: Sweden, Lund and I've found several differences (the book is available in English: Bergman & Klefsjö, Quality - from Customer Needs to Customer Satisfaction, ISBN 91-44-04166-7, Studentlitteratur: Sweden, Lund). The authors also point out that it is not clear who came up with TQM. They refer to the Naval Aviation Logistics Command (NALC) when they in 1984 tried to implement Ishikawa's “Total Management Control” but didn't like the word “Control”. One of the members, Nancy Warren, suggested replacing the word with “Management”. |
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So I'm wondering whether my facts are wrong or not? Foremost on NALC and Ishikawa's “TQC”. I have changed and added that the origin is not clear with some poeple's views. |
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==Scope of application== |
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Cut from intro: |
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{{American English}} |
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:TQM is not limited in its application |
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{{WikiProject banner shell|class=C| |
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{{WikiProject Business|importance=High}} |
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What does this mean? And who makes this claim? |
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{{WikiProject Engineering|importance=Mid}} |
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And while we're at it, is "total quality management" a generic term like "]", or is it "Total Quality Management" (proper noun)? If it's the latter, then who developed it? Who espouses / promotes it? How much does it cost? |
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How is TQM different from "]"? |
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Most of all, what evidence is there that this is not just another industry ]? We're trying to run an encyclopedia here, and people who want to know what TQM is, apart from the hype, will come '''here''' to find out. ] 13:16, 26 October 2005 (UTC) |
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