| Revision as of 01:19, 28 October 2005 editCswrye (talk | contribs)Extended confirmed users3,748 edits →Scope of application: Added a little more info← Previous edit |
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{{User:ClueBot III/ArchiveThis |
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I've been comparing this article to Bergman & Klefsjö (2001), Kvalitet - från behov till användning, ISBN 91-44-01917-3, Studentlitteratur: Sweden, Lund and I've found several differences (the book is available in English: Bergman & Klefsjö, Quality - from Customer Needs to Customer Satisfaction, ISBN 91-44-04166-7, Studentlitteratur: Sweden, Lund). The authors also point out that it is not clear who came up with TQM. They refer to the Naval Aviation Logistics Command (NALC) when they in 1984 tried to implement Ishikawa's “Total Management Control” but didn't like the word “Control”. One of the members, Nancy Warren, suggested replacing the word with “Management”. |
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|archiveprefix=Talk:Total quality management/Archives/ |
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So I'm wondering whether my facts are wrong or not? Foremost on NALC and Ishikawa's “TQC”. I have changed and added that the origin is not clear with some poeple's views. |
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|age=26298 |
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|index=yes |
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==Scope of application== |
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Cut from intro: |
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{{American English}} |
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:TQM is not limited in its application |
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{{WikiProject banner shell|class=C| |
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{{WikiProject Business|importance=High}} |
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What does this mean? And who makes this claim? |
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{{WikiProject Engineering|importance=Mid}} |
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And while we're at it, is "total quality management" a generic term like "]", or is it "Total Quality Management" (proper noun)? If it's the latter, then who developed it? Who espouses / promotes it? How much does it cost? |
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How is TQM different from "]"? |
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Most of all, what evidence is there that this is not just another industry ]? We're trying to run an encyclopedia here, and people who want to know what TQM is, apart from the hype, will come '''here''' to find out. ] 13:16, 26 October 2005 (UTC) |
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:TQM is management philosophy, much like ], administrative management, and ] management. It describes the principles that managers use to run an organization or unit. ] generally refers to a function of an organization. TQM is a generic term, but it is usually capitalized. I'm not sure why, other than just tradition. Note that ] is usually capitalized in spite of also being a generic term. TQM is usually credited with being started by ], although he based the principles of TQM off of what he learned from others. I don't think that he came up with the name "Total Quality Management", but he did use it in the later part of his career (after he came to the U.S.). I think that it has enough credibility to be more than just a buzzword. It's been around in Japan since the 1950s, and it's been in use in the U.S. since the 1980s. It's hard to say what companies have used it since it is a philosophy of operations rather than a specific product. From my understanding, it is quite common in Japan. I know that some well-known U.S. companies that have been credited as use TQM principles have been ] and ]. --] 01:17, 28 October 2005 (UTC) |
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