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:TQM is not limited in its application |
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{{User:ClueBot III/ArchiveThis |
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|archiveprefix=Talk:Total quality management/Archives/ |
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What does this mean? And who makes this claim? |
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And while we're at it, is "total quality management" a generic term like "]", or is it "Total Quality Management" (proper noun)? If it's the latter, then who developed it? Who espouses / promotes it? How much does it cost? |
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How is TQM different from "]"? |
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Most of all, what evidence is there that this is not just another industry ]? We're trying to run an encyclopedia here, and people who want to know what TQM is, apart from the hype, will come '''here''' to find out. ] 13:16, 26 October 2005 (UTC) |
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{{American English}} |
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{{WikiProject banner shell|class=C| |
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:TQM is management philosophy, much like ], administrative management, and ] management. It describes the principles that managers use to run an organization or unit. ] generally refers to a function of an organization. TQ |
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{{WikiProject Business|importance=High}} |
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M is a generic term, but it is usually capitalized. I'm not sure why, other than just tradition. Note that ] is usually capitalized in spite of also being a generic term. TQM is usually credited with being started by ], although h |
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{{WikiProject Engineering|importance=Mid}} |
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e based the principles of TQM off of what he learned from others. |
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:I don't think that he came up with the name "Total Quality Management", but he did use it in the later part of his career (after he came to the U.S.). I think that it has enough credibility to be more than just a buzzword. It's been around in Japan since the 1950s, and it's been in use in the U.S. since the 1980s. It's hard to say what companies have used it since it is a philosophy of operations rather than a specific product. From my understanding, it is quite common in Japan. I know that some well-known U.S. companies that have been credited as using TQM principles have been ] and ]. --] 01:17, 28 October 2005 (UTC) |
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Dr. Deming reacted very strongly in a negative manner when anyone attempted to link him with TQM. |
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"Dr. Deming meets the interpreted Deming... I recall one particular seminar held in California about five years ago. The audience had participated in group discussions and some members of the audience were asked to report on their groups' work in a discussion session. Dr. Deming was sitting on the platform listening to the discussion. |
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One man began to talk about his organization's total quality management (TQM) program. At one point, he referred to Dr. Deming as the "father of TQM." In reaction to the man's description of TQM, Dr. Deming said, "Where did you hear that? You didn't hear it here!" After repeated comments from Dr. Deming, the man finally realized that he should leave the talking to someone else." |
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Please see the following sources: |
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==Origin of TQM name== |
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Retired United States Air Force (Tactical Air Command) General Bill Creech claim in his book that he coined the term "Total Quality Management," in early 1980's. (page 6 of ''The Five Pillars of TQM'', Bill Creech, Trumen Talley Books , New York 1995, ISBN 0-452-27102-9 ). At the time Japanese automobile manufactures were grabbing a greater share of the American market with cars of higher quality then American cars. Creech claim he created TQM without knowing of Deming's or Juran's works. He devised the term from a ''total'' approach to put ''quality'' in every aspect of ''management''. The name then spread throughout the United States Department of Defense. |
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TQM was popular from about 1985 to 1995. It has since been replaced by other methods (such as ]). TQM was a group of techniques used to improve an organization. It typically included: |
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* Company wide quality control ("TQM is not limited in its application" |
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* Continuous quality improvement |
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* Total customer satisfaction or service |
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* Total employee involvement |
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* Integrated process management |
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(See ''The Quality Book'', by Greg Hutchins, published by QPE, Portland OR. 199 |
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Although based on sound principles TQM ultimately faded away. It began to be thought of as a fad or hype that did not produce results. The reason for TQM's failure are discussed in Hutchins' book and in Juan's book, ''Juran on Quality by Design'', J.M. Juran, The Free Press, 1992, ISBN 0-02-916683 |
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7. Reason include the long time needed to see result (it can take up to six years, not a quick fx), poor definition the |
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goals, lack of top management buy-in, vague plans, fear (will I engineer myself out of a job?), confusion (TQM uses a mixture of techniques and principle that managers may not understand), and poor definition of responsibilities. ] 00:44, 11 January 2006 |
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:: If that is true, General Creech is self-promoting. The phrase Total Quality Control was used by ] as early as the 1951 publication of his book, ''Quality Control: Principles, Practice, and Administration''.. In any case, Deming was teaching ]'s principles, and even he attributed much to Shewhart. Deming was a popularizer and probably better known than other pioneers because the Japanese quality revolution forced Americans to ''re''discover what had been developed here - something that was attributed to Deming, but also included ] and the incredible Japanese advancements. ] 01:04, 5 March 2006 (UTC) |
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== == Spam or necessary? == == |
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Does anyone else see the attributions and '''two''' links to John Stark as useful or link spam? After all, why is an unknown consultant used as the definition reference? ] 01:06, 5 March 2006 (UTC |
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== TQM in my business == |
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I have recently implemented the tqm philosphy and have been amazed at the improvements |
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The companies production has gone up 200% |
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The sales of our product have increased dematactly |
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The quality of my product has substantually improved to meet ISO 9001 standards |
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Sexual harasment has reduced stightly |
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my business is sex toys incorparated |
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Cheers mortem toys and co |
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== Suggestion to combine articles == |
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Do it! ] 15:10, 20 May 2006 (UTC) |
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I disagree. The article on Quality Management is actually mainly about Quality Management Systems (QMSs) such as the ISO9000 family. These are related to "quality" in the TQM sense of the word in the same way that meat is related to a healthy balanced diet - i.e. a QMS can form a useful component of achieving quality, but will not do it on its own and can certainly be omitted altogether. The cleverest idea behind QMS was the name, as it promises much more than these systems actually deliver - if ISO9000 had been called "Implementing management systems for encouraging consistent production and rigorous audit" it might not have propagated industry at quite the same rate. (Always remember that ISO operates by inventing standards and then marketing them - that is its raison d'être.) TQM, on the other hand, is indeed very much about promoting quality in the sense that the average Joe understands it. For these articles to be combined in the world's leading encyclopedia IMHO would merely demonstrate the power of marketing over reason.] 21:21, 30 May 2006 (UTC) |
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You've convinced me. Maybe rename Quality Management as Quality Management Systems, and include some of your insights. ] 02:22, 31 May 2006 (UTC) |
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TQM is a engineiring term which is compleately diffrent from qwuality management its ridiculous that some one would suggest merging them. |
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Don't agree with combining them. Quality management is the broad, generic term. TQM is a specific technique for quality management. There are plenty of other techniques, and to suggest they are synonymous is incorrect. They aren't. JB |
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== TQM Tools == |
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So now that we know what TQM is, shouldn't we include some of the TQM tools used to empower employees and implement this concept? Some techniques particularly helpful in the TQM effort are: |
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a) Tools for Generating Ideas: Check Sheet, Scatter Diagram, Cause and Effect Diagram, |
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b) Tools to Organize the Data: Pareto Charts, Flow Charts (Process Diagram), and |
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c) Tools for Identifying Problems: Histogram, Statistical Process Control Chart |
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] 21:21, 15 December 2006 (UTC)freddy07 |
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