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== Clarity of Text ==

I may be out of my depth here, but
"Features include:

* single point of contact (SPOC) and not necessarily the first point of contact (FPOC)
"

If there is a single point of contact then surely there is also a first point of contact (only one in fact). If I've misunderstood, which I suspect I have, then the text isn't clear enough. <small><span class="autosigned">—Preceding ] comment added by ] (] • ]) 14:38, 10 November 2010 (UTC)</span></small><!-- Template:Unsigned --> <!--Autosigned by SineBot-->

Impact of policies and procedures for technical supports (impact on cost, user experience, escalation process, tired support. <span style="font-size: smaller;" class="autosigned">—Preceding ] comment added by ] (]) 13:55, 5 February 2011 (UTC)</span><!-- Template:UnsignedIP --> <!--Autosigned by SineBot-->


⚫ While ITIL was started in the it has since become an international standard adopted everywhere. Should the article be re-written to remove British English? I'm not sure of the arguments pro or con in this area. --] (]) 17:37, 16 November 2012 (UTC)
== Merge sections "Frameworks mapping to ITIL" and "Variants of ITIL" ==
:No. Why would any other variety of English be more suitable? --] (]) 17:46, 16 November 2012 (UTC)
⚫ :No; see ] --] (]) 15:53, 18 November 2012 (UTC)
::Most of the British English has been removed from the ITIL guidance already. The exams have had all of the language specific to the UK removed for some time now. The reason is very simple, and has already been stated -- it is used around the world. Keeping British colloquialisms and UK-specific spellings of words like "whilst" makes no sense.] (]) 12:55, 31 January 2013 (UTC)
::: If you're going to remove 'British English', why not remove French or German whilst you are about it? It makes no sense, as you say, if you can write everything in American. ] (]) 10:59, 23 June 2020 (UTC)


== External links modified ==
I believe that these sections contain overlapping and redundant information.


Hello fellow Wikipedians,
I'm new to editing wikipedia. But I'd be happy to try to re-word these two sections into prose which both lists and discusses:
COBIT, MOF, BECTA's FITS, IBM's ITUP and eTom.


I have just modified one external link on ]. Please take a moment to review ]. If you have any questions, or need the bot to ignore the links, or the page altogether, please visit ] for additional information. I made the following changes:
But that seems to be a major change and I don't feel comfortable just diving in without warning ... I guess I'm not really looking for approval so much as checking to see if there's any objection from anyone watching this.
*Added archive https://web.archive.org/web/20110912184827/http://www.apmg-international.com/ITILSCRquery.asp to http://www.apmg-international.com/ITILSCRquery.asp
⚫ ] (]) 22:31, 29 March 2011 (UTC)
:I'd agree that there's some redundancy. Looks like a good idea.
:Go ahead and try making some improvements. If you need a hand with anything, just ask here (or try the ]). I look forward to your contributions. The worst that can happen is that somebody disagrees with you, in which case we can come back here to discuss the best way forward for the article; we won't bite! ] (]) 00:27, 30 March 2011 (UTC)
::If you're doing a lot of rearranging, it can be helpful to use the "''Show preview''" button every so often, to get a feel for what the page will actually look like once you submit. It's important for content to be ''sourced'', so where practical, try to cite a source for things that are non-obvious or potentially controversial. (As a minimum, if you want to cite some other webpage, just put the URL in square brackets and somebody will come along and tidy that up afterwards). ] (]) 00:33, 30 March 2011 (UTC)


When you have finished reviewing my changes, you may follow the instructions on the template below to fix any issues with the URLs.
Thanks for that - I'll see what I can do (btw fecnde is me - changed user to my real name instead of nick). Thanks for the quick feedback. ] (]) 07:05, 30 March 2011 (UTC)


{{sourcecheck|checked=false|needhelp=}}
ok ... that's done(ish). I'm not totally happy with some bits of that section (now merged just one) but I think that's cleaner. It feels wrong editing the live page. Is it possible to save something as a draft somewhere? ] (]) 08:26, 30 March 2011 (UTC)
:I took the liberty of putting a copy of the text in your userpace, at ], where you can play around with a "draft" as much as you like; when you're happy that you've perfected it, you can bring it back to live. That page won't show up in Google searches &c. Hope that helps? Have fun! ] (]) 10:02, 30 March 2011 (UTC)


Cheers.—] <span style="color:green;font-family:Rockwell">(])</span> 12:44, 10 November 2017 (UTC)
Hey thanks! That is exactly what I was after. It felt really wrong editing the live version. When I'm done, do I just copy/paste the code or is there a merge feature? I guess I should rtfm :) ] (]) <span style="font-size: smaller;" class="autosigned">—Preceding ] comment added 17:16, 30 March 2011 (UTC).</span><!--Template:Undated--> <!--Autosigned by SineBot-->


⚫ == External Link to Strategy Management for IT Services (ITSM) ==
:Next to the preview button is a "''show changes''" button which presents a diff of the current article and your proposed changes. Apart from that, it's just copy and paste. Merging page histories must be performed by an administrator, you can request it by placing <tt>{{tlx|histmerge|''page to merge histories with''}}</tt> in the article. ] 09:58, 5 April 2011 (UTC)
::If all the changes to the userified text have been done by a single person, and any changed sections would be just pasted into the existing article not unlike a normal edit, and would all be attributed to the same person, do we really need merged histories?
::Davebremer: the draft in your userspace is not a ''complete'' replica, because "live" articles have things like categories at the bottom which could be problematic if they appeared on a duplicate article in userspace, so I omitted those. Don't just overwrite the whole article, instead it would be better to replace the bits that you've improved. Other people might have worked on any part of the live article in the meantime, so be careful of that; MER-C's suggestion is helpful. ] (]) 10:41, 5 April 2011 (UTC)


I have observed that Misplaced Pages doesn't have an article on Strategy Management for IT Services (ITSM), listed under Service Strategy Heading.<br>
== Avoid Restatement ==
I have a good article on this topic: Strategy Management for IT Services (ITSM)<br>
As my website is new I'm not putting the link directly in the main article. I'd request other editors to create/improve this Misplaced Pages article with help of the article link given below:<br>
<br>
If you found the above article helpful, then please put the link in the main article as external link.--] (]) 10:47, 24 November 2017 (UTC)


== ITIL v4: it seems to be "change enablement" rather than "change control" ==
The article should not include a re-statement of what ITIL is, contains, addresses, etc. The sources referenced will do this -- or the article won't stay. As an article, it ought to be an overview of what the framework provides but not by specific applications. There needs to be enough detail so that similarities and differences from other frameworks can be shown.
⚫ ] (]) 22:57, 14 September 2011 (UTC)


The article speaks about the "change control" practice in ITIL v4 and states that this name has changed compared to previous versions.
⚫ == Missing article for Strategy Management topic ==


The ITIL Foundation Guide (Limited, AXELOS. ITIL Foundation: ITIL 4 Edition . The Stationery Office Ltd. Kindle Edition.) speaks about "change enablement" rather than "change control".
Under ITIL Service Strategy is a broken link for ... "Strategy Management". I fixed a link for ... "Financial management for IT services", as it was just a typo, but cannot find an article for this topic. I could just make a stub, but that would be a waste, if the real one is floating around somewhere. <small><span class="autosigned">— Preceding ] comment added by ] (] • ]) 23:24, 25 October 2012 (UTC)</span></small><!-- Template:Unsigned --> <!--Autosigned by SineBot-->


This may have changed during the development of v4. I'm not closely involved with the ITIL standard, so I didn't just want to make the change in the text without being sure of what really is the definitive term.
== British English? ==
⚫ ] (]) 13:42, 6 December 2019 (UTC)
⚫ While ITIL was started in the UK it has since become an international standard adopted everywhere. Should the article be re-written to remove British English? I'm not sure of the arguments pro or con in this area. --] (]) 17:37, 16 November 2012 (UTC)

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While ITIL was started in the it has since become an international standard adopted everywhere. Should the article be re-written to remove British English? I'm not sure of the arguments pro or con in this area. --Jasenlee (talk) 17:37, 16 November 2012 (UTC)

No. Why would any other variety of English be more suitable? --Michig (talk) 17:46, 16 November 2012 (UTC)
No; see MOS:RETAIN --hulmem (talk) 15:53, 18 November 2012 (UTC)
Most of the British English has been removed from the ITIL guidance already. The exams have had all of the language specific to the UK removed for some time now. The reason is very simple, and has already been stated -- it is used around the world. Keeping British colloquialisms and UK-specific spellings of words like "whilst" makes no sense.Flybd5 (talk) 12:55, 31 January 2013 (UTC)
If you're going to remove 'British English', why not remove French or German whilst you are about it? It makes no sense, as you say, if you can write everything in American. Fustbariclation (talk) 10:59, 23 June 2020 (UTC)

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External Link to Strategy Management for IT Services (ITSM)

I have observed that Misplaced Pages doesn't have an article on Strategy Management for IT Services (ITSM), listed under Service Strategy Heading.
I have a good article on this topic: Strategy Management for IT Services (ITSM)
As my website is new I'm not putting the link directly in the main article. I'd request other editors to create/improve this Misplaced Pages article with help of the article link given below:
Strategy Management for IT Services (ITSM)
If you found the above article helpful, then please put the link in the main article as external link.--AyanBrahmachary (talk) 10:47, 24 November 2017 (UTC)

ITIL v4: it seems to be "change enablement" rather than "change control"

The article speaks about the "change control" practice in ITIL v4 and states that this name has changed compared to previous versions.

The ITIL Foundation Guide (Limited, AXELOS. ITIL Foundation: ITIL 4 Edition . The Stationery Office Ltd. Kindle Edition.) speaks about "change enablement" rather than "change control".

This may have changed during the development of v4. I'm not closely involved with the ITIL standard, so I didn't just want to make the change in the text without being sure of what really is the definitive term. Ob71 (talk) 13:42, 6 December 2019 (UTC)

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