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{{short description|Computer reservations system}}
]
'''Galileo''' is a ] (CRS) owned by ]. As of 2000, it had a 26.4% share of worldwide CRS airline bookings.<ref>]: {{webarchive|url=https://web.archive.org/web/20080527000044/http://www.dot.gov/affairs/Computer%20Reservations%20System.htm |date=2008-05-27 }}</ref> In addition to airline reservations, the Galileo CRS is also used to book ] travel, ]s, ] rental, and ] rooms.


The system was originally known as '''Apollo''', launched in 1971 by ] as their in-house booking system. In 1976, UA began installing Apollo terminals in ] offices. Apollo, and the competing ] system ], quickly took over much of the booking market. In response to possible government intervention due to ] concerns, UA spun off the system to become its own company in 1992, Covia. That same year, Covia purchased a competitor, Galileo, which had been created by a consortium of European airlines. They merged operatations under the Galileo name. UA remained major customers for Galileo until 2012, when they introduced a new in-house booking system, SHARES.
The '''Galileo Central Reservations System''' is one of the main computer reservation systems designed for the travel industry by a consortium of airlines. It is currently owned by ].


Galileo was later purchased by ], which also purchased the competing ] in 2007. On 28 September 2008, Galileo system was moved from ], to the Worldspan datacenter in ]. Although they now share the same datacenter, they continue to be run as separate systems. Galileo is subject to the ] and its successor ] program for the selection of passengers with a risk profile. Galileo is a member of the ], of the ] and of ].
Galileo was created by a group of European airlines to replace existing multi-access systems. These systems allowed a single travel agent terminal to switch between the reservation systems of many different airlines. Such systems were used in the UK, Ireland, Italy, Switzerland and Austria but were cumbersome in use as an agent booking a multi-airline itinerary had to make separate bookings for each airline in its own system. The Galileo system by contrast holds information on all airlines in a single database and allows a single booking record to be created.


==History==
Almost all airlines in the world are accessible through Galileo or similar systems. The main exceptions are some of the smaller, less technological airlines in Africa and the former communist bloc, or airlines set up specifically for internet sales only.
Galileo traces its roots back to 1971 when ] created its first computerized central reservation system under the name Apollo. During the 1980s and early 1990s, a significant proportion of airline tickets were sold by travel agents. Flights by the airline owning the reservation system had preferential display on the computer screen. Due to the high market penetration of the ] and ] systems, owned by ] and United Airlines, respectively, ] and Galileo were created by other airline groups in an attempt to gain market share in the computer reservation system market and, by inference, the commercial airline market.<ref>{{cite news| url=https://www.nytimes.com/1987/07/10/business/united-air-in-venture-in-europe.html | work=The New York Times | title=United Air In Venture In Europe | first=Agis | last=Salpukas | date=July 10, 1987 | access-date=May 3, 2010}}</ref> Galileo was formed in 1987 by nine European carriers -- ], ], ], ], ], ], ], ] and ].<ref name="baltimoresun1992">. Baltimore Sun (1992-03-04). Retrieved on 2013-08-20.</ref>
They can, however, be shown on an itinerary in Galileo by using a dummy segment to allow a complete itinerary to be printed for the passenger.


In response and to prevent possible government intervention, United Airlines spun off its Apollo reservation system, which was then controlled by Covia. Galileo International was born when Covia acquired Europe's Galileo and merged it with the Apollo system in 1992.<ref name="baltimoresun1992"/>
The system is not confined solely to ticket sales. Depending on the restrictions of the airfare and the airlines policies, requests can be made for specific seats, special meals, and other requests.
Galileo, like other GDSs, can also be used to book hotels, car hire, or even some train tickets.


The Apollo reservation system was used by United Airlines until 3 March 2012, when it switched to SHARES, a system used by its former Continental Airlines subsidiary. Apollo is still used by Galileo International (now part of ] GDS) travel agency customers in the ], ], ], and ].
In ], Galileo International Inc bought the Apollo Reservation System (designed by ] in ]).


Galileo UK was originally created from ]<ref>, Books.Google.com</ref><ref></ref><ref>, Books.Google.com</ref><ref>, Flithglobal.com</ref> which was the world's first multi-access reservations system using the technology developed by ]. ] was a company launched by ], ], ] and CCL in 1976 which in 1988 became Galileo UK.
In ] ], TravelPort agreed to buy and merge with ] GDS. However, at the time, management of TravelPort did not commit to the eventual merging of the two GDS systems, saying that they were considering all options, including running both systems in parallel.


===Developments===
Galileo reservations can be looked up under .
*]s now{{When|date=February 2011}} also book ] on the system and issue the tickets directly.

*] has entered into a marketing agreement with Apollo/Galileo and travel agents are now able to book reservations on Southwest. These direct connects offer the possibility to sell ancillary services and to differentiate oneself from the competition.<ref>Strauss, Michael (2010): Value Creation in Travel Distribution, https://www.amazon.com/dp/0557612462</ref>
Galileo is a member of ], and has the ] of 1G.
*The development team at Travelport has developed an online search tool called ASK Travelport where registered users can go and find out the answers to their frequently asked questions and queries.

⚫ ==Other major reservation systems==
* ]
* ]
* ]


==See also== ==See also==
* ] *]
*]


==External link== ==References==
{{reflist|2}}
*
*{{cite conference |url=http://www.wi.uni-muenster.de/wi/forschen/veroeff/enter94.pdf |title=Coordination Mechanisms and Systems Architectures in Electronic Market Systems |first=S. |last=Klein |author2=T. Langenohl |conference=International conference on Information and communications technologies in tourism |book-title=Proceedings |publisher=] New York, Inc |isbn=0-387-82543-6 |year=1994 |pages=262–270 |url-status=dead |archive-url=https://web.archive.org/web/20081209094617/http://www.wi.uni-muenster.de/wi/forschen/veroeff/enter94.pdf |archive-date=2008-12-09 }}


==External links==
]
*, "Galileo"
]
*, public site for viewing reservations made through Galileo computer reservations system.
* {{Webarchive|url=https://web.archive.org/web/20090721160429/http://www.galileo.co.in/ |date=2009-07-21 }}, Galileo in India
* {{Webarchive|url=https://web.archive.org/web/20210613170804/http://itq.in/ |date=2021-06-13 }}


] {{DEFAULTSORT:Galileo Crs}}
⚫ ]
]

Latest revision as of 20:37, 11 July 2024

Computer reservations system

Galileo is a computer reservations system (CRS) owned by Travelport. As of 2000, it had a 26.4% share of worldwide CRS airline bookings. In addition to airline reservations, the Galileo CRS is also used to book train travel, cruises, car rental, and hotel rooms.

The system was originally known as Apollo, launched in 1971 by United Airlines as their in-house booking system. In 1976, UA began installing Apollo terminals in travel agent offices. Apollo, and the competing American Airlines system Sabre, quickly took over much of the booking market. In response to possible government intervention due to antitrust concerns, UA spun off the system to become its own company in 1992, Covia. That same year, Covia purchased a competitor, Galileo, which had been created by a consortium of European airlines. They merged operatations under the Galileo name. UA remained major customers for Galileo until 2012, when they introduced a new in-house booking system, SHARES.

Galileo was later purchased by Travelport, which also purchased the competing Worldspan in 2007. On 28 September 2008, Galileo system was moved from Denver, Colorado, to the Worldspan datacenter in Atlanta, Georgia. Although they now share the same datacenter, they continue to be run as separate systems. Galileo is subject to the Capps II and its successor Secure Flight program for the selection of passengers with a risk profile. Galileo is a member of the International Air Transport Association, of the OpenTravel Alliance and of SITA.

History

Galileo traces its roots back to 1971 when United Airlines created its first computerized central reservation system under the name Apollo. During the 1980s and early 1990s, a significant proportion of airline tickets were sold by travel agents. Flights by the airline owning the reservation system had preferential display on the computer screen. Due to the high market penetration of the Sabre and Apollo systems, owned by American Airlines and United Airlines, respectively, Worldspan and Galileo were created by other airline groups in an attempt to gain market share in the computer reservation system market and, by inference, the commercial airline market. Galileo was formed in 1987 by nine European carriers -- British Airways, KLM Royal Dutch Airlines, Alitalia, Swissair, Austrian Airlines, Olympic, Sabena, Air Portugal and Aer Lingus.

In response and to prevent possible government intervention, United Airlines spun off its Apollo reservation system, which was then controlled by Covia. Galileo International was born when Covia acquired Europe's Galileo and merged it with the Apollo system in 1992.

The Apollo reservation system was used by United Airlines until 3 March 2012, when it switched to SHARES, a system used by its former Continental Airlines subsidiary. Apollo is still used by Galileo International (now part of Travelport GDS) travel agency customers in the United States, Canada, Mexico, and Japan.

Galileo UK was originally created from Travicom which was the world's first multi-access reservations system using the technology developed by Videcom. Travicom was a company launched by Videcom, British Airways, British Caledonian and CCL in 1976 which in 1988 became Galileo UK.

Developments

  • Travel Agents now also book Amtrak Rail on the system and issue the tickets directly.
  • Southwest Airlines has entered into a marketing agreement with Apollo/Galileo and travel agents are now able to book reservations on Southwest. These direct connects offer the possibility to sell ancillary services and to differentiate oneself from the competition.
  • The development team at Travelport has developed an online search tool called ASK Travelport where registered users can go and find out the answers to their frequently asked questions and queries.

See also

References

  1. United States Department of Transportation: Computer Reservations System (CRS) Archived 2008-05-27 at the Wayback Machine
  2. Salpukas, Agis (July 10, 1987). "United Air In Venture In Europe". The New York Times. Retrieved May 3, 2010.
  3. ^ Two top airline reservations systems to be merged. Baltimore Sun (1992-03-04). Retrieved on 2013-08-20.
  4. Dictionary of Travel and Tourism, Books.Google.com
  5. Travicom and Galileo User Group
  6. Leisure Marketing, Books.Google.com
  7. Flight Global, Flithglobal.com
  8. Strauss, Michael (2010): Value Creation in Travel Distribution, https://www.amazon.com/dp/0557612462

External links

Category: