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{{Short description|American home shopping television network}} |
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{{Short description|American home shopping television network}} |
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{{about|the channel|other uses|HSN (disambiguation)}} |
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{{about|the channel|other uses|HSN (disambiguation)}} |
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{{Use mdy dates|date=June 2024}} {{Use American English|date=June 2024}} |
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{{Infobox company |
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{{Infobox company |
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| name = HSN, Inc. |
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| name = HSN, Inc. |
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| type = ] |
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| type = ] |
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| traded_as = {{NASDAQ was|HSNI}} |
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| traded_as = {{NASDAQ was|HSNI}} |
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| industry = Cable Television<br />Satellite Television |
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| industry = Cable Television<br />Satellite Television |
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| founded = {{Start date and age|1982}} |
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| founded = {{Start date and age|1977}} |
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| founders = ]<br />] |
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| founders = ]<br />] |
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| fate = Acquired by ] in 2017, now co-owned with QVC |
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| fate = Acquired by ] in 2017, now co-owned with QVC |
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| hq_location_city = ], ] |
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| hq_location_city = ] |
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| hq_location_country = ] |
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| hq_location_country = United States |
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| key_people = ] (], 2006–2017) |
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| key_people = ] (], 2006–2017) |
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| parent = ] (since 2017) |
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| parent = ] (2017-present) |
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| divisions = Cornerstone Brands |
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| divisions = Cornerstone Brands |
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| website = {{URL|https://www.hsn.com/|HSN.com}} |
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| website = {{URL|https://www.hsn.com/|HSN.com}} |
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| module = |
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}} |
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}} |
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{{Infobox television channel |
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{{Infobox television channel |
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| logo = HSN logo.svg |
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| logo = HSN logo.svg |
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| launch_date = {{Start date and age|1982|09|20}} |
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| launch_date = {{Start date and age|1982|09|20}} |
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| picture_format = ] (])<br /><small>(HD feed downgraded to ] ] for the ] feed)</small> |
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| picture_format = ] (])<br />(HD feed downgraded to ] ] for the ] feed) |
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| owner = ] (formerly Liberty Interactive) |
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| owner = ] (formerly Liberty Interactive) |
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| country = ] |
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| country = ] |
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| area = Worldwide |
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| area = Worldwide |
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| headquarters = ], ], United States |
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| headquarters = ], United States |
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| former_names = Home Shopping Club (1982–1985)<br />Home Shopping Network (1985–2000) |
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| former_names = Home Shopping Club (1982–1985)<br />Home Shopping Network (1985–2000) |
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| sister_channels = HSN2 |
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| sister_channels = HSN2 |
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'''HSN''', an initialism of its former name '''Home Shopping Network''', is an American ] ] owned by the ], which also owns ] Cornerstone Brands. Based in ] of ], ], ], the ] channel has former and current sister channels in several other countries. |
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'''HSN, Inc.''' an initialism of its former name '''Home Shopping Network''', is an American ] ] owned by the ], which also owns ] Cornerstone Brands. It is based in ] of ], United States. |
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As of July 2014, ] holds the record for most units sold in a day with 216,000 units of pillow sets.<ref name="HSN 2014 h983">{{cite web | title=HSN's "Queen of Invention" Joy Mangano Shatters Records Again with History-Making Sellout | website=HSN | date=July 28, 2014 | url=https://corporate.hsn.com/newsroom/pressrelease/hsn-s-queen-of-invention-joy-mangano-shatters-records-again-with-history-making-sellout/ | access-date=April 23, 2024}}</ref> |
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==History== |
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==History== |
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The forerunner of HSN was launched by ] (who later established ], which is now Ion Television) and ] in 1982 as the '''Home Shopping Club''', a local cable channel seen on ] and ] in ]. It expanded into the first national shopping network three years later on July 1, 1985, changing its name to the '''Home Shopping Network''', and pioneering the concept of a televised ] for consumer goods and services. Its competitor and future owner ] was launched the following year.<ref>{{Cite web|title=qvc launches 1986 - Google Search|url=https://www.google.com/search?channel=crow2&q=qvc+launches+1986|access-date=2020-11-04|website=www.google.com}}</ref> |
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The forerunner of HSN was launched by ] (who later established ], which is now Ion Television) and ] in 1982 as the '''Home Shopping Club''', a local cable channel seen on ] and ] in ]. It expanded into the first national shopping network three years later on July 1, 1985, changing its name to the '''Home Shopping Network''', and pioneering the concept of a televised ] for consumer goods and services. Its competitor and future owner ] was launched the following year.<ref>{{Cite web|title=qvc launches 1986 - Google Search|url=https://www.google.com/search?q=qvc+launches+1986|access-date=2020-11-04|website=www.google.com}}</ref> |
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In 1986, HSN began a second network that ] on a number of ]s it had acquired under the name Silver King Broadcasting. In 1992, HSN spun off from Silver King Broadcasting, and afterwards saw Liberty Media acquire stock in the network.<ref>{{cite news|url=https://money.cnn.com/1996/08/26/deals/silver_hsn/|title=Silver King, HSN to merge|publisher=CNN|date=August 26, 1996|accessdate=February 9, 2022}}</ref> In 1996, the station group was sold back to Silver King Broadcasting, which was now owned by ],<ref>{{cite news|url=https://www.upi.com/Archives/1996/08/26/Silver-King-to-buy-HSN/2026841032000/|title=Silver King to buy HSN|publisher=UPI|date=August 26, 1996|accessdate=February 9, 2022}}</ref><ref>{{cite news|url=https://www.latimes.com/archives/la-xpm-1996-08-27-fi-38099-story.html|title=Diller Makes 1.26|first=Sallie|last=Hofsmeister|work=Los Angeles Times|date=August 27, 1996|accessdate=February 9, 2022}}</ref> and changed its name to "HSN Inc." after its merger with Silver King was completed.<ref>{{cite news|title=Silver King annexes HSN|newspaper=Variety|date=December 19, 1996|author=Martin Peers|url=https://variety.com/1996/scene/vpage/silver-king-annexes-hsn-1117436608/|access-date=2022-02-09|archive-url=https://web.archive.org/web/20160220122654/http://variety.com/1996/scene/vpage/silver-king-annexes-hsn-1117436608/|archive-date=2016-02-20|url-status=live}}</ref> Under Diller's leadership, the HSN also acquired the ], ] and ] in October 1997.<ref>{{cite news|url=https://apnews.com/article/9f1e332e16961e7ff970665ad251d543|title=Barry Diller taking over USA Network and other Universal TV businesses|first=Eric R.|last=Quinones|publisher=Associated Press|date=October 20, 1997|accessdate=February 9, 2022}}</ref> This resulted in HSN Inc. being changed to USA Network Inc.<ref>{{cite news|url=https://www.washingtonpost.com/archive/business/1997/10/21/hsn-to-acquire-cable-networks-from-universal/2cad0c52-2bc1-4fc8-9c3a-ea8ba8df3021/|title=HSN To Acquire Cable Networks From Universal|first=Paul|last=Farhi|newspaper=Washington Post|date=October 21, 1997|accessdate=February 9, 2022}}</ref> The purchase was finalized in February 1998.<ref>{{cite news|url=https://www.nytimes.com/1998/02/15/business/barry-diller-media-titan-wants-a-shot-at-the-small-time.html|title=Barry Diller, Media Titan, Wants a Shot at the Small Time|first=Geraldine|last=Fabrikant|work=]|date=February 15, 1998|accessdate=February 9, 2022}}</ref> |
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The idea for HSN had its roots in a radio station managed by Paxson. Due to an advertiser's liquidity problem in 1977, the company was paid in ]s. Left with having to raise the funds, on-air personality ] went on the radio and sold the can openers for $9.95 each. The can openers sold out, and an industry was born. Circosta later became the new network's first ever ] and would eventually sell 75,000 different products in over 20,000 hours of live television. |
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In September 2000, Home Shopping Network changed its name to HSN.<ref>{{Cite web|title=HSN|url=https://www.hsn.com/article/company-history/1870|access-date=June 5, 2020|website=www.hsn.com}}</ref> |
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In 1986, HSN began a second network that ] on a number of ]s it had acquired under the name Silver King Broadcasting. In 1992, HSN spun off from Silver King Broadcasting, and afterwards saw Liberty Media acquire stock in the network.<ref>{{cite news|url=https://money.cnn.com/1996/08/26/deals/silver_hsn/|title=Silver King, HSN to merge|publisher=CNN|date=August 26, 1996|accessdate=February 9, 2022}}</ref> In 1996, the station group was sold back to Silver King Broadcasting, which was now owned by ],<ref>{{cite news|url=https://www.upi.com/Archives/1996/08/26/Silver-King-to-buy-HSN/2026841032000/|title=Silver King to buy HSN|publisher=UPI|date=August 26, 1996|accessdate=February 9, 2022}}</ref><ref>{{cite news|url=https://www.latimes.com/archives/la-xpm-1996-08-27-fi-38099-story.html|title=Diller Makes 1.26|first=Sallie|last=Hofsmeister|work=Los Angeles Times|date=August 27, 1996|accessdate=February 9, 2022}}</ref> and changed its name to "HSN Inc." after its merger with Silver King was completed.<ref>{{cite news|title=Silver King annexes HSN|newspaper=Variety|date=December 19, 1996|author=Martin Peers|url=https://variety.com/1996/scene/vpage/silver-king-annexes-hsn-1117436608/|access-date=2022-02-09|archive-url=https://web.archive.org/web/20160220122654/http://variety.com/1996/scene/vpage/silver-king-annexes-hsn-1117436608/#|archive-date=2016-02-20|url-status=live}}</ref> Under Diller's leadership, the HSN also acquired the ] October 1997.<ref>{{cite news|url=https://apnews.com/article/9f1e332e16961e7ff970665ad251d543|title=Barry Diller taking over USA Network and other Universal TV businesses|first=Eric R.|last=Quinones|publisher=Associated Press|date=October 20, 1997|accessdate=February 9, 2022}}</ref> This resulted in HSN Inc. being changed to USA Network Inc.<ref>{{cite news|url=https://www.washingtonpost.com/archive/business/1997/10/21/hsn-to-acquire-cable-networks-from-universal/2cad0c52-2bc1-4fc8-9c3a-ea8ba8df3021/|title=HSN To Acquire Cable Networks From Universal|first=Paul|last=Farhi|newspaper=Washington Post|date=October 21, 1997|accessdate=February 9, 2022}}</ref> |
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] became CEO of HSN in 2006,<ref name=Forbes>{{cite web|title=World's Most Powerful Women|url=https://www.forbes.com/profile/mindy-grossman/|work=Mindy Grossman|publisher=Forbes|access-date=23 August 2012}}</ref> and aggressively reinvented and relaunched the brand. She took HSN public in 2008, and has overseen its multibillion-dollar retail portfolio and multimedia expansion.<ref name=hbr>Grossman, Mindy. . '']''. December 2011. Reprinted in: ]. . Harvard Business Review Press, 2014. pp. 54–61.</ref> Grossman left HSNi in May 2017 to helm ].<ref>{{cite web|title=Weight Watchers Hires HSN's Mindy Grossman As CEO|url=http://fortune.com/2017/04/26/weight-watchers-mindy-grossman/|access-date=2 October 2017|website=Fortune}}</ref> |
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The USA Network purchase, which was finalized in February 1998,<ref>{{cite news|url=https://www.nytimes.com/1998/02/15/business/barry-diller-media-titan-wants-a-shot-at-the-small-time.html|title=Barry Diller, Media Titan, Wants a Shot at the Small Time|first=Geraldine|last=Fabrikant|work=New York Times|date=February 15, 1998|accessdate=February 9, 2022}}</ref> resulted in the creation of ] television stations, and saw four of these stations, (], ], ] and ]) ending HSN programming outside of overnight hours and became independent stations with a local programming format known as ''CityVision'' that was similar to ]'s ]; ''CityVision'' would be replaced by ] in January 2002 after USA Broadcasting sold its stations to ]. HSN continues to air on ] (one of these is owned in agreement by Univision). '''Ventana Television''' (''ventana'' meaning ] in ]) has the same street address as HSN, and is the ] for its ]s. |
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In 1997, HSN formally launched its second nationwide electronic retail venture, a 24-hour network under the ] name (it had operated similar concepts of more limited scale since 1988). In April 2007, America's Store ceased operating permanently. Most of the America's Store hosts (some of which were already splitting hosting duties between networks) were absorbed into the HSN programming schedule. |
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In 1998, Home Shopping Network launched a Spanish-language service Home Shopping en Español on the Univision-owned ] subscription network. In 2000, the Spanish version rebranded itself as HSE and began broadcasting on low-power stations in the U.S. and Puerto Rico. It also ceased to broadcast through Galavision. In June 2002, HSE ceased to operate. |
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In 1999, the company launched a website, HSN.com. In an attempt to engage with younger consumers in 2009, HSN produced a 14-episode online video series, ''Faces of Beautiful You'', which follows three young women who find solutions to many of life's problems through HSN's beauty products. The campaign included a Facebook ], character blogs, and profiles for the three main characters on ], MySpace, and Facebook. |
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In September 2000, Home Shopping Network officially changes its name to HSN.<ref>{{Cite web|title=HSN|url=https://www.hsn.com/article/company-history/1870|access-date=June 5, 2020|website=www.hsn.com}}</ref> |
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] became CEO of HSN in 2006,<ref name=Forbes>{{cite web|title=World's Most Powerful Women|url=https://www.forbes.com/profile/mindy-grossman/|work=Mindy Grossman|publisher=Forbes|access-date=23 August 2012}}</ref> and aggressively reinvented and relaunched the brand. She took HSN public in 2008, and has overseen its multibillion-dollar retail portfolio and multimedia expansion.<ref name=hbr>Grossman, Mindy. . '']''. December 2011. Reprinted in: ]. . Harvard Business Review Press, 2014. pp. 54–61.</ref> Grossman left HSNi in May 2017 to helm ].<ref>{{cite web|title=Weight Watchers Hires HSN's Mindy Grossman As CEO|url=http://fortune.com/2017/04/26/weight-watchers-mindy-grossman/|access-date=2 October 2017|website=Fortune|publisher=Fortune}}</ref> On August 19, 2012, HSN co-founder Roy Speer died after a long illness. Bud Paxson died on January 9, 2015. |
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In April 2017, HSN CEO Mindy Grossman stepped down to assume the CEO position at ].<ref>{{cite press release | work=Forbes| date=6 July 2017| title=Weight Watchers New CEO HSN Mindy Grossman | url=https://www.forbes.com/sites/laurengensler/2017/04/26/weight-watchers-new-ceo-hsn-mindy-grossman/#643f5d481b5c}}</ref> On July 6, 2017, Liberty Interactive announced it would buy the remaining 62% of HSN stock it did not already own in order to acquire the company for its QVC Group. QVC CEO Mike George would be CEO of the combined company.<ref>{{cite news|last1=Isidore|first1=Chris|date=6 July 2017|title=QVC buying rival Home Shopping Network|publisher=CNN Money|url=https://money.cnn.com/2017/07/06/news/companies/qvc-home-shopping-network/index.html|access-date=6 July 2017}}</ref> |
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In April 2017, HSN CEO Mindy Grossman stepped down to assume the CEO position at ].<ref>{{cite press release | work=Forbes| date=6 July 2017| title=Weight Watchers New CEO HSN Mindy Grossman | url=https://www.forbes.com/sites/laurengensler/2017/04/26/weight-watchers-new-ceo-hsn-mindy-grossman/#643f5d481b5c}}</ref> On July 6, 2017, Liberty Interactive announced it would buy the remaining 62% of HSN stock it did not already own in order to acquire the company for its QVC Group. QVC CEO Mike George would be CEO of the combined company.<ref>{{cite news|last1=Isidore|first1=Chris|date=6 July 2017|title=QVC buying rival Home Shopping Network|publisher=CNN Money|url=https://money.cnn.com/2017/07/06/news/companies/qvc-home-shopping-network/index.html|access-date=6 July 2017}}</ref> |
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In September 2018, HSN had partnered with '']'' talk show for a "shop the show" feature that allows viewers to buy featured items From HSN via the show's website and HSN.com.<ref name=toc>{{cite web|url=http://tasteofcountry.com/pickler-and-ben-talk-show-premiere/|title=Faith Hill-Produced 'Pickler & Ben' Talk Show Launching in September|publisher=Taste of Country|access-date=October 1, 2018}}</ref> |
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In September 2018, HSN had partnered with '']'' for a "shop the show" feature that allows viewers to buy featured items from HSN via the show's website and HSN.com.<ref name=toc>{{cite web|url=http://tasteofcountry.com/pickler-and-ben-talk-show-premiere/|title=Faith Hill-Produced 'Pickler & Ben' Talk Show Launching in September|publisher=Taste of Country|access-date=October 1, 2018}}</ref> |
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On Friday, June 14, 2019, HSN ceased its 24/7 live broadcasting model. Live programming was rescheduled to be from 7am to 2am ET daily, with the midnight hour being repeated on a loop throughout the night. |
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On October 1, 2021, HSN rescheduled its live programming again, from 8am to 2am ET daily; its live broadcasting schedule was reduced by one hour. |
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In May 2023, HSN's parent Qurate Retail Group's stock was facing a delisting from the Nasdaq if share prices are unable to rebound, as their stock has declined over 80% over the past year.<ref>{{Cite web|url=https://www.bizjournals.com/philadelphia/news/2023/05/03/qvc-hsn-qurate-retail-stock-price-delisting.html|title=QVC, HSN parent Qurate Retail Group faces delisting from Nasdaq is share price doesn't rebound|date=May 3, 2023|access-date=October 3, 2023|website=The Business Journals|language=en}}</ref> In October 2023, CreditRiskMonitor reported that Qurate Retail Group was nearing a potential ] filing.<ref>{{Cite web|url=https://www.retaildive.com/news/retailers-at-risk-of-bankruptcy-2023/694548/|title=11 retailers at risk of bankruptcy in 2023|date=October 2, 2023|access-date=October 3, 2023|website=Retail Dive|language=en}}</ref> |
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==High definition== |
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In August 2009, HSN launched a ] simulcast feed, which broadcasts in the ] resolution format. At launch, it was carried by ] and ],<ref>{{cite web|title=HSN HD Now Available|url=http://www.multichannel.com/article/328886-HSN_HD_Now_Available_To_Time_Warner_Cable_s_New_Customers.php|url-status=dead|archive-url=https://web.archive.org/web/20110616102741/https://www.multichannel.com/article/328886-HSN_HD_Now_Available_To_Time_Warner_Cable_s_New_Customers.php|archive-date=2011-06-16|access-date=2019-09-24|website=Multichannel|publisher=Multichannel|language=en}}</ref> and like the SD feed, is now carried by most pay-TV providers. |
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==Sister channels== |
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==Sister channels== |
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*''']''', formerly the '''Home Shopping Club Overnight Service''', was HSN's secondary service that was on the air from 1988 until April 2007. |
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*''']''', formerly the '''Home Shopping Club Overnight Service''', was HSN's secondary service that was on the air from 1988 until April 2007. |
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==Operations== |
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==International operations== |
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HSN's United States operations are based in ], which houses its corporate headquarters, studio and broadcasting facilities. Additional ] facilities are located in ] & ]. Distribution centers are situated in Roanoke, ], and ]. In October, 2018 Quarate announced the closure of the Roanoke distribution center in favor of a combined QVC/HSN distribution center to be located in Bethlehem, PA.<ref>{{cite web|last=Harris|first=Jon|date=December 3, 2018|title=At 1.7 million square feet, new QVC warehouse will be the largest in Lehigh Valley — maybe in Pa.|url=https://www.mcall.com/business/mc-biz-qurate-retail-qvc-hsn-bethlehem-huge-fulfillment-center-20181130-story.html|access-date=2019-09-24|website=]|language=en}}</ref> |
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===United States=== |
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HSN's U.S. operations are based in ], which houses its corporate headquarters, studio and broadcasting facilities. Additional ] facilities are located in ] & ]. Distribution centers are situated in Roanoke, ], and ]. In October, 2018 Quarate announced the closure of the Roanoke distribution center in favor of a combined QVC/HSN distribution center to be located in Bethlehem, PA.<ref>{{cite web|last=Harris|first=Jon|date=December 3, 2018|title=At 1.7 million square feet, new QVC warehouse will be the largest in Lehigh Valley — maybe in Pa.|url=https://www.mcall.com/business/mc-biz-qurate-retail-qvc-hsn-bethlehem-huge-fulfillment-center-20181130-story.html|access-date=2019-09-24|website=]|language=en}}</ref> HSN also operates retail outlet stores in ], ], ], ] and St. Petersburg. |
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As of today, HSN and QVC is carried over the digital public airwaves and can be viewed without a cable subscription or a streaming device. Additionally a new Streaming service was introduced to cable providers which provides a different shopping experience compared to if a viewer went online and ordered merchandise.<ref>{{cite web | url=https://chainstoreage.com/qvc-hsn-parent-takes-livestream-shopping-new-channel | title=QVC, HSN parent takes livestream shopping to new channel }}</ref> |
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HSN is live 19 hours a day, 364 days a year (it has previously tested carrying recorded programming during some ] hours, but unsuccessful). During live broadcasts the word "LIVE" is inserted above the on air graphic on the top-right corner. HSN's hosts stay on the air for 2 or 3 hours and feature 5 to 10 products at a time. The channel usually ends live broadcasting for the Christmas holiday at about 4:00 pm ] ], and returns live at 11:00 pm EST Christmas Day. For the first twelve years, a looping ] was aired from Noon Christmas Eve to Midnight December 26. The show allowed members of the staff to go on camera with their families to say hello to relatives back home. |
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Previously aired broadcasts could be re-watched on the ] channel of HSN. HSN first uploaded full-length episodes for several of the most popular programs, for instance ''The Monday Night Show with Adam Freeman'', in February 2016, then expanded it to cover all programming on August 26, 2016, including the pre-recorded Christmas broadcasts. |
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As of today, HSN and QVC is carried over the digital public airwaves and can be viewed without a cable subscription or a streaming device. Additionally a new Streaming service was introduced to cable providers which provides a different shopping experience compared to if a viewer went online and ordered merchandise. <ref>https://chainstoreage.com/qvc-hsn-parent-takes-livestream-shopping-new-channel {{Bare URL inline|date=August 2022}}</ref> |
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===United Kingdom=== |
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HSN had a UK sister network called HSE, which ceased operating.{{when|date=May 2020}} |
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===Germany=== |
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HSN has a sister network in Europe called HSE24. ("Home Shopping Europe") |
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===Japan=== |
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HSN's sister network in ] is known as ].<ref>{{Cite web|title=Home Shopping Network Inc {{!}} Encyclopedia.com|url=https://www.encyclopedia.com/social-sciences-and-law/economics-business-and-labor/businesses-and-occupations/home-shopping-network-inc|access-date=2020-11-10|website=www.encyclopedia.com}}</ref> |
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===Canada=== |
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] was launched in 1987 as Canadian Home Shopping Network (CHSN), HSN's sister network in Canada. In 1999, the station was sold to ] and is no longer affiliated with HSN. |
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===Philippines=== |
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Home Shopping Network is currently aired in the ] via ], a shopping channel owned by ]. It is also aired as a paid advertising block on ], ], ], ] and most of the channels owned by Solar Entertainment Corporation including ] which is a joint venture with ]. In 2015, the HSN brand is no longer named on screen, but they used the shopping channel's name. |
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===Italy=== |
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Home Shopping Europe was launched in ] in 2001 as Home Shopping Europe, replacing H.O.T. Italia (when this acronym intended the television channel Home Order Television). In 2003, the frequencies of HSE were sold to ] and the channel was renamed ].<ref>{{cite web|title=Storia della TV (in Italian)|url=http://www.tutteletv.com/storia.html|url-status=dead|archive-url=https://web.archive.org/web/20070109235551/http://www.tutteletv.com/storia.html|archive-date=January 9, 2007|access-date=2 October 2017}}</ref> In 2011, Home Shopping Europe bought the channel back; the channel was renamed HSE24. |
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==Technology== |
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==Technology== |
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===Call center=== |
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===Call center=== |
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HSN National began with a standard rotary phone system that concentrated calls to the front of the queue. This corresponded to the front row of order takers in the HSN Studio at the Levitz Center (so named as the location was a former Levitz furniture store) in ]. After several months, this system was no longer adequate and HSN entered a phase where a phone system from ] was used. HSN claimed that the systems' inability to handle the high call volumes resulted in a loss of business. HSN sued GTE for $1.5 billion. In a counter-libel suit, GTE claimed that HSN had slandered the company; GTE won a $100 million judgment. Both parties settled out of court.<ref>{{cite web|last=AP|date=4 November 1989|title=COMPANY NEWS; GTE Settles Dispute With Home Shopping|url=https://www.nytimes.com/1989/11/04/business/company-news-gte-settles-dispute-with-home-shopping.html|access-date=2 October 2017|work=]|via=www.nytimes.com}}</ref> |
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HSN National began with a standard rotary phone system that concentrated calls to the front of the queue. This corresponded to the front row of order takers in the HSN Studio at the Levitz Center (so named as the location was a former Levitz furniture store) in ]. After several months, this system was no longer adequate and HSN entered a phase where a phone system from ] was used. HSN claimed that the system's inability to handle the high call volumes resulted in a loss of business. HSN sued GTE for $1.5 billion. In a counter-libel suit, GTE claimed that HSN had slandered the company; GTE won a $100 million judgment. Both parties settled out of court.<ref>{{cite web|last=AP|date=4 November 1989|title=COMPANY NEWS; GTE Settles Dispute With Home Shopping|url=https://www.nytimes.com/1989/11/04/business/company-news-gte-settles-dispute-with-home-shopping.html|access-date=2 October 2017|work=]|via=www.nytimes.com}}</ref> |
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===Original order taking system=== |
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===Original order-taking system=== |
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HSN developed its original order taking system on a ] mainframe using the ] 10 fourth generation language.<ref>{{Cite web|title=The Home Shopping Network (HSN) Company Profile – COUPONSDIGEST.COM|url=http://www.couponsdigest.com/the-home-shopping-network-hsn-company-profile/|access-date=June 5, 2020}}</ref> |
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HSN developed its original order-taking system on a ] mainframe using the ] 10 fourth generation language.<ref>{{Cite web|title=The Home Shopping Network (HSN) Company Profile – COUPONSDIGEST.COM|url=http://www.couponsdigest.com/the-home-shopping-network-hsn-company-profile/|access-date=June 5, 2020}}</ref> |
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==See also== |
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==See also== |
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==References== |
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==External links== |
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* {{Official website|www.hsn.com}} |
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* {{Webarchive|url=https://web.archive.org/web/20220123032117/https://shopifare.com/home-shopping-network-the-history-technology-and-story/ |date=January 23, 2022 }} |
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{{Commons category|HSN}} |
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In April 2017, HSN CEO Mindy Grossman stepped down to assume the CEO position at Weight Watchers. On July 6, 2017, Liberty Interactive announced it would buy the remaining 62% of HSN stock it did not already own in order to acquire the company for its QVC Group. QVC CEO Mike George would be CEO of the combined company.
In May 2023, HSN's parent Qurate Retail Group's stock was facing a delisting from the Nasdaq if share prices are unable to rebound, as their stock has declined over 80% over the past year. In October 2023, CreditRiskMonitor reported that Qurate Retail Group was nearing a potential Chapter 11 bankruptcy filing.
As of today, HSN and QVC is carried over the digital public airwaves and can be viewed without a cable subscription or a streaming device. Additionally a new Streaming service was introduced to cable providers which provides a different shopping experience compared to if a viewer went online and ordered merchandise.
HSN National began with a standard rotary phone system that concentrated calls to the front of the queue. This corresponded to the front row of order takers in the HSN Studio at the Levitz Center (so named as the location was a former Levitz furniture store) in Clearwater, Florida. After several months, this system was no longer adequate and HSN entered a phase where a phone system from GTE was used. HSN claimed that the system's inability to handle the high call volumes resulted in a loss of business. HSN sued GTE for $1.5 billion. In a counter-libel suit, GTE claimed that HSN had slandered the company; GTE won a $100 million judgment. Both parties settled out of court.
