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{{Short description|American multinational e-commerce corporation}} | ||
{{Use American English|date=August 2015}} | |||
{{Use mdy dates|date=August 2018}} | |||
{{Lowercase title}} | {{Lowercase title}} | ||
{{For|the song by "Weird Al" Yankovic|eBay (song)}} | |||
{{Pp-move-indef}} | |||
{{Use American English|date=August 2015}} | |||
{{Use mdy dates|date=August 2023}} | |||
{{Infobox company | {{Infobox company | ||
| name = eBay Inc. | | name = eBay Inc. | ||
| logo = EBay logo.svg | | logo = EBay logo.svg | ||
| logo_caption = | |||
| location = ], California, U.S. | |||
| image = EBay Silicon Valley Headquarters in Willow Glen, San Jose, California 1938.jpg | |||
| image_size = 250px | |||
| image_caption = Headquarters in the ] district<br />of ] | |||
| location = ], U.S. | |||
| area_served = Worldwide | |||
| founder = ] | | founder = ] | ||
| key_people = {{unbulleted list|] |
| key_people = {{unbulleted list|] (])|] (]{{wbr}} and ])}} | ||
| industry = ] | | industry = ] | ||
| services = ] | | services = ] | ||
| homepage = {{URL |
| homepage = {{official URL}} | ||
| former_name = AuctionWeb (1995–1997) | |||
| type = ] | | type = ] | ||
| traded_as = {{NASDAQ|EBAY}} |
| traded_as = {{ubl|{{NASDAQ|EBAY}}|] component}} | ||
| |
| founded = {{start date and age|1995|9|3}} | ||
| subsid = ], ] | |||
| subsid = ], ], ], ], ], ], ], ], ], ] | |||
| revenue = {{increase}} {{US$|10.11 billion|link=yes}} (2023) | |||
| revenue = {{increase}} {{US$|10.746 billion|link=yes}} {{small|(2018)}}<ref name="10-K">{{cite web|url=https://www.sec.gov/Archives/edgar/data/1065088/000106508818000009/ebay201710-k.htm |title=eBay, Inc. 2017 Annual Report (Form 10-K) |date=January 2018 |website=sec.gov|publisher=] }}</ref> | |||
| operating_income = {{decrease}} {{US$| |
| operating_income = {{decrease}} {{US$|1.941 billion}} (2023) | ||
| net_income = {{ |
| net_income = {{increase}} {{US$|2.767 billion}} (2023) | ||
| assets = {{increase}} {{US$| |
| assets = {{increase}} {{US$|21.62 billion}} (2023) | ||
| equity = {{ |
| equity = {{increase}} {{US$|6.396 billion}} (2023) | ||
| num_employees = |
| num_employees = {{circa|12,300}} (2023) | ||
| footnotes = <ref name=10K>{{cite web |url=https://www.sec.gov/ix?doc=/Archives/edgar/data/1065088/000106508824000036/ebay-20231231.htm |title=eBay, Inc. 2023 Annual Report (Form 10-K) |date=February 28, 2024 |publisher=] |access-date=February 29, 2024 }}</ref> | |||
}} | }} | ||
], Canada]] | |||
'''eBay Inc.''' ({{IPAc-en|ˈ|iː|b|eɪ}} {{respell|EE|bay}}, often stylized as '''ebay''' or '''Ebay''') is an American ] ] company based in ], that allows users to buy or view items via ] sales through ]s and websites in 190 markets worldwide. Sales occur either via ]s or "buy it now" instant sales, and the company charges ] to sellers upon sales. eBay was founded by ] in September 1995. It has 132 million yearly active buyers worldwide and handled $73 billion in transactions in 2023, 48% of which was in the United States. In 2023, the company had a take rate (revenue as a percentage of volume) of 13.81%.<ref name=10K/> | |||
eBay can be used by individuals, companies and governments to purchase and sell almost any legal, non-controversial item. eBay's auctions use a ] (sealed-bid) ] system. Buyers and sellers may rate and review each other after each transaction, resulting in a ] system. The eBay service is accessible via websites and ]s. Software developers can create applications that integrate with eBay through the eBay API. Merchants can also earn commissions from ] programs by eBay. | |||
{{coord|37.2952|-121.9260|type:landmark_region:US-CA|display=title}} | |||
==History== | |||
'''eBay Inc.''' ({{IPAc-en|ˈ|iː|ˌ|b|eɪ}} {{respell|EE|bay}}) is an American ] ] corporation based in ] that facilitates ] and ] sales through its website. eBay was founded by ] in the autumn of 1995, and became a notable success story of the ]. eBay is a multibillion-dollar business with operations in about 30 countries, as of 2011.<ref name="Global Trade: 1. Finding International Items On eBay"/> The company manages the eBay website, an ] and shopping website in which people and businesses buy and sell a wide variety of ] worldwide. The website is free to use for buyers, but sellers are charged fees for listing items after a limited number of free listings, and again when those items are sold.<ref>{{cite web|title=Seller fees & invoices|url=http://pages.ebay.com.au/help/sell/seller-fees.html|work=eBay|accessdate=September 8, 2014}}</ref> | |||
], founder and chairman of eBay]] | |||
===1990s=== | |||
In addition to eBay's original ]-style sales, the website has evolved and expanded to include: instant "Buy It Now" shopping; shopping by ], ], or other kind of ] number (via ], which was shut down in 2017); online classified advertisements (via ], or ]); online event ticket trading (via ]); and other services. EBay previously offered online money transfers as part of its services (via ],<ref name="Skype and PayPal – A Different Set of Rules"/> which was a wholly owned subsidiary of eBay from 2002 to 2015).<ref>{{Cite news|url=https://www.thestreet.com/story/13222445/1/paypal-spinoff-day-is-here--what-does-it-mean-for-investors.html|title=PayPal Spinoff Day Has Arrived -- What Does It Mean for Investors?|last=Borison|first=Rebecca|date=2015-07-20|work=TheStreet|access-date=2018-12-01|language=en-US}}</ref> | |||
eBay was founded as AuctionWeb in ] on September 3, 1995, by French-born ] computer programmer ] as a hobby to make some extra money.<ref name=scale>{{cite magazine |url=https://time.com/4013672/ebay-founded-story/ |title=The Small-Scale Story Behind eBay's Big Bucks |first=LILY |last=ROTHMAN |magazine=] |date=September 3, 2015 |access-date=February 26, 2024 |archive-date=December 21, 2023 |archive-url=https://web.archive.org/web/20231221023945/https://time.com/4013672/ebay-founded-story/ |url-status=live }}</ref> One of the first items sold on AuctionWeb was a broken ] for $14.83. Astonished, Omidyar contacted the winning bidder to ask if he understood that the laser pointer was broken; the buyer explained: "I'm a collector of broken laser pointers."<ref>{{Cite news |url=https://www.forbes.com/sites/davidseideman/2014/05/20/part-2-how-to-hit-a-home-run-selling-on-ebay/ |title=Eight Tips From The Pros For Selling On eBay |first=David |last=Seideman |work=] |date=May 20, 2014 |url-access=limited |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208072301/https://www.forbes.com/sites/davidseideman/2014/05/20/part-2-how-to-hit-a-home-run-selling-on-ebay/ |url-status=live }}</ref> | |||
In February 1996, Omidyar's ] informed him that he would need to upgrade to a business account due to the high ] of his website. The monthly price increase from $30 to $250 prompted Omidyar to start charging eBay users. The website made $1,000 in its first month, which was more than it cost to run, and $2,500 in its second month.<ref name=scale/> Chris Agarpao was eBay's first employee; he processed mailed check payments.<ref name=streethistory>{{Cite news |url=https://www.thestreet.com/markets/history-of-ebay |title=History of eBay: Facts and Timeline |first=Brian |last=O'Connell |work=] |date=July 16, 2021 |access-date=February 26, 2024 |archive-date=January 14, 2024 |archive-url=https://web.archive.org/web/20240114145228/https://www.thestreet.com/markets/history-of-ebay |url-status=live }}</ref> | |||
==History== | |||
]]] | |||
] was hired as the first president of the company in early 1996.<ref name=streethistory/> In November 1996, the company launched online auctions for airline seats, hotel rooms, cruise berths and other travel-related products in partnership with Electronic Travel Auctions. By that time, the company had hosted more than 200,000 auctions since its founding 14 months earlier.<ref>{{Cite news |url=https://www.cnet.com/tech/services-and-software/airline-tickets-sold-in-net-auction/ |title=Airline tickets sold in Net auction |first=Jeff |last=Pelline |work=] |date=November 4, 1996 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208120530/https://www.cnet.com/tech/services-and-software/airline-tickets-sold-in-net-auction/ |url-status=live }}</ref> | |||
===Early years=== | |||
The AuctionWeb was founded in ] on September 3, 1995, by French-born ] computer programmer ] as part of a larger personal site.<ref name="cohen"/> One of the first items sold on AuctionWeb was a broken ] for $14.83. Astonished, Omidyar contacted the winning bidder to ask if he understood that the laser pointer was broken. In his responding email, the buyer explained: "I'm a collector of broken laser pointers."<ref name="el_history"/> | |||
The company changed the name of its service from AuctionWeb to eBay in September 1997, after Echo Bay Technology Group, Omidyar's consulting firm. The echobay.com ] was already registered by ], a gold mining company, so Omidyar shortened it to eBay.com. In 1997, the company received $6.7 million in ] funding from ].<ref name=history/> | |||
Reportedly, eBay was simply a side hobby for Omidyar until his Internet service provider informed him he would need to upgrade to a business account due to the high volume of traffic to his website. The resulting price increase (from $30/month to $250) forced him to start charging those who used eBay, and was not met with any animosity.<ref>{{cite book|last1=DeNardis|first1=Anthony|title=Thinking Differently, eBay Going Forward|date=2013|publisher=Lulu.com|isbn=1304706648|page=15|url=https://books.google.com/books?id=eGAtBgAAQBAJ&printsec=frontcover&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false|accessdate=June 28, 2017}}</ref> It resulted in the hiring of Chris Agarpao as eBay's first additional employee to process mailed checks coming in for fees.<ref>{{Cite news|url=https://www.nytimes.com/2002/06/16/books/chapters/the-perfect-store.html|title='The Perfect Store'|last=Cohen|first=Adam|date=June 16, 2002|work=New York Times|access-date=August 22, 2018|language=en}}</ref> | |||
] | |||
The frequently repeated story that eBay was founded to help Omidyar's fiancée trade ] candy dispensers was fabricated in 1997 by ] manager ] to give the media a ] and to generate publicity with toy collectors.<ref name=streethistory/> The most purchased and sold items on the website were ], the most difficult toys to find in retail stores, accounting for 10% of all listings in 1997. ], the manufacturer, had set up a website whereby people could trade used Beanie Babies. However, it was overwhelmed with unsortable listings. With a user-friendly interface, eBay became popular with collectors.<ref>{{cite news |title=Lessons from the Great Beanie Babies Crash |url=https://fortune.com/2015/03/11/beanie-babies-failure-lessons/ |work=] |first=Anne |last=Vandermey |date=March 11, 2015 |url-access=subscription |archive-date=February 13, 2016 |archive-url=https://web.archive.org/web/20160213003204/http://fortune.com/2015/03/11/beanie-babies-failure-lessons/ |url-status=live}}</ref> | |||
] was hired as the first new president of the company in early 1996. In November 1996, eBay entered into its first third-party licensing deal, with a company called Electronic Travel Auction, to use SmartMarket Technology to sell plane tickets and other travel products. Growth was phenomenal; in January 1997 the site hosted {{formatnum:2000000}} auctions, compared with {{formatnum:250000}} during the whole of 1996.<ref>page 36, ''The eBay Phenomenon'' by Elen Lewis publ2008 by ] books</ref> | |||
] was appointed president and ] in March 1998. At the time, the company had 30 employees, 500,000 users, and revenues of $4.7 million in the United States.<ref name="history">{{cite news |url=https://www.telegraph.co.uk/finance/personalfinance/8451898/The-history-of-eBay.html |title=The history of eBay: How the internet auctioneer rose to the top |work=] |date=April 15, 2011 |url-access=subscription |archive-date=November 22, 2020 |archive-url=https://web.archive.org/web/20201122162050/https://www.telegraph.co.uk/finance/personalfinance/8451898/The-history-of-eBay.html |url-status=live}}</ref> In July 1998, eBay acquired Jump, the developer and operator of ], an advertising-supported auction website which at the time had 27,000 separate auctions and 50,000 registered members.<ref>{{Cite news |url=https://www.cnet.com/tech/tech-industry/ebay-acquires-jump/ |title=eBay acquires Jump |work=] |date=July 16, 1998 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208151905/https://www.cnet.com/tech/tech-industry/ebay-acquires-jump/ |url-status=live }}</ref> | |||
The company officially changed the name of its service from AuctionWeb to eBay in September 1997. Originally, the site belonged to Echo Bay Technology Group, Omidyar's consulting firm. Omidyar had tried to register the domain name echobay.com, but found it already taken by the ], a gold mining company,<ref name="Echobay Partners LTD"/> so he shortened it to his second choice, eBay.com.<ref name="The history of ebay"/> | |||
In September 1998, during the ], eBay became a ] via an ] led by CFO ].<ref>{{cite news |url=https://www.wsj.com/articles/SB905983883227629000 |title=On-Line Auctions Help Keep eBay's IPO Outlook Strong |first=George |last=Anders |work=] |date=September 17, 1998 |url-access=subscription |access-date=February 26, 2024 |archive-date=December 9, 2023 |archive-url=https://web.archive.org/web/20231209001552/https://www.wsj.com/articles/SB905983883227629000 |url-status=live }}</ref> Upon the initial public offering, which was priced at $18 per share and closed for trading on its first day at $53 per share, both Omidyar and Skoll became billionaires.<ref>{{cite news |url=https://www.cnet.com/tech/tech-industry/ebay-roars-into-public-trading/ |title=eBay roars into public trading |first=Dawn |last=Kawamoto |work=] |archive-date=January 10, 2015 |archive-url=https://web.archive.org/web/20150110091731/http://news.cnet.com/eBay-roars-into-public-trading/2100-1001_3-215908.html |url-status=live}}</ref> In the risk factors section of the ] filed with the ] in 1998, Omidyar noted eBay's dependence on the continued strength of the Beanie Babies market.<ref>{{cite news |url=https://www.bloomberg.com/news/articles/2004-12-05/pierre-m-dot-omidyar-the-web-for-the-people |title=Pierre M. Omidyar: The Web For The People |work=] |date=December 5, 2004 |url-access=subscription |archive-date=August 27, 2020 |archive-url=https://web.archive.org/web/20200827205957/https://www.bloomberg.com/news/articles/2004-12-05/pierre-m-dot-omidyar-the-web-for-the-people |url-status=live}}</ref> | |||
In 1997 the company received $6.7 million in funding from the venture capital firm ].<ref name="eBoys: The First Inside Account of Venture Capitalists at Work"/> | |||
===2000s=== | |||
] was hired by the board as eBay president and ] in March 1998. At the time, the company had 30 employees,<ref name="eBay founder factchecks John McCain"/> half a million users and revenues of $4.7 million in the United States.<ref>{{cite news|title=The history of eBay: How the internet auctioneer rose to the top|url=https://www.telegraph.co.uk/finance/personalfinance/8451898/The-history-of-eBay.html|accessdate=June 28, 2017|work=The Telegraph|date=April 15, 2011}}</ref> | |||
In June 2000, eBay acquired ] for $312 million in stock.<ref>{{Cite news |url=https://www.nytimes.com/2000/06/14/business/company-news-ebay-to-acquire-halfcom-a-trading-site-for-used-items.html |title=COMPANY NEWS; EBAY TO ACQUIRE HALF.COM, A TRADING SITE FOR USED ITEMS |agency=] |work=] |date=June 14, 2000 |url-access=limited |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208103724/https://www.nytimes.com/2000/06/14/business/company-news-ebay-to-acquire-halfcom-a-trading-site-for-used-items.html |url-status=live }}</ref><ref>{{Cite news |url=https://www.marketwatch.com/story/ebay-buys-halfcom |title=EBay acquires Half.com |first=Tim |last=Eaton |work=] |date=June 13, 2000 |url-access=limited |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208113411/https://www.marketwatch.com/story/ebay-buys-halfcom |url-status=live }}</ref> In 2000, eBay partnered with ] to handle ] for purchases and sales of motor vehicles, later expanded to other transaction types.<ref>{{Cite news |url=https://www.cnet.com/tech/tech-industry/ebay-brings-escrow-aboard/ |title=eBay brings escrow aboard |work=] |date=May 2, 2002 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208061554/https://www.cnet.com/tech/tech-industry/ebay-brings-escrow-aboard/ |url-status=live }}</ref> By year-end, it had 22.5 million registered users and 79.4 million auctions per quarter.<ref>{{Cite news |url=https://www.nytimes.com/2001/01/19/business/ebay-s-4th-quarter-earnings-exceed-analysts-predictions.html |title=EBay's 4th-Quarter Earnings Exceed Analysts' Predictions |first=John |last=Schwartz |work=] |date=January 19, 2001 |url-access=limited |access-date=February 26, 2024 |archive-date=December 9, 2023 |archive-url=https://web.archive.org/web/20231209034611/https://www.nytimes.com/2001/01/19/business/ebay-s-4th-quarter-earnings-exceed-analysts-predictions.html |url-status=live }}</ref> | |||
In January 2001, eBay acquired a majority stake in Internet Auction Co. Ltd, operator of the largest ] website in South Korea.<ref>{{Cite news |url=https://www.zdnet.com/article/ebay-gets-koreas-largest-auction-site/ |title=eBay gets Korea's largest auction site |work=] |date=January 7, 2001 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208103724/https://www.zdnet.com/article/ebay-gets-koreas-largest-auction-site/ |url-status=live }}</ref> In February 2002, eBay acquired iBazar, a French ] site founded in 1998, for approximately $112 million in stock.<ref>{{Cite news |url=https://www.cnet.com/tech/tech-industry/ebay-says-oui-to-purchase-of-french-auction-site/ |title=eBay says "oui" to purchase of French auction site |work=] |date=January 12, 2002 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208092624/https://www.cnet.com/tech/tech-industry/ebay-says-oui-to-purchase-of-french-auction-site/ |url-status=live }}</ref><ref name="history" /> eBay entered the Chinese market in 2002 and shut down its Chinese site in 2007 due to competition from local rival ].<ref>{{cite news |url=https://www.ft.com/content/52670084-6c2c-11e1-b00f-00144feab49a |title=How Taobao bested Ebay in China |work=] |date=March 12, 2012 |url-access=subscription |archive-url=https://ghostarchive.org/archive/20221210/http://www.ft.com/intl/cms/s/0/52670084-6c2c-11e1-b00f-00144feab49a.html |archive-date=December 10, 2022 |url-status=live}}</ref><ref>{{cite news |url=https://www.bloomberg.com/news/articles/2006-12-19/tom-online-ebays-last-china-cardbusinessweek-business-news-stock-market-and-financial-advice |title=Tom Online: eBay's Last China Card |first=Frederik |last=Balfour |work=] |date=December 19, 2006 |url-access=subscription |access-date=February 26, 2024 |archive-date=August 10, 2022 |archive-url=https://web.archive.org/web/20220810231406/https://www.bloomberg.com/news/articles/2006-12-19/tom-online-ebays-last-china-cardbusinessweek-business-news-stock-market-and-financial-advice |url-status=live }}</ref> | |||
The frequently repeated story that eBay was founded to help Omidyar's fiancée trade ] candy dispensers was fabricated by a ] manager, ], in 1997 to interest the media, which were not interested in the company's previous explanation about wanting to create a "]".<ref name="Berkun2010"/> This was revealed in Adam Cohen's book, ''The Perfect Store'' (2002),<ref name="cohen" /> and confirmed by eBay.<ref name="Berkun2010"/> | |||
In February 2002, eBay exited Japan due to competition from ] and began operations in Taiwan with the acquisition of NeoCom Technology for $9.5 million.<ref>{{Cite news |url=https://www.nytimes.com/2002/02/27/business/technology-briefing-internet-ebay-exits-japan-for-taiwan.html |title=Internet: Ebay Exits Japan For Taiwan |first=Chris |last=Gaither |work=] |date=February 27, 2002 |url-access=limited |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208072259/https://www.nytimes.com/2002/02/27/business/technology-briefing-internet-ebay-exits-japan-for-taiwan.html |url-status=live }}</ref><ref>{{Cite news |url=https://www.forbes.com/2002/03/01/0228ebay.html |title=EBay Collects Taiwan Site |work=] |date=March 1, 2002 |url-access=limited |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208070804/https://www.forbes.com/2002/03/01/0228ebay.html |url-status=live }}</ref> In June 2006, eBay turned over its operations in Taiwan to a joint venture partner.<ref>{{cite news |url=https://www.infoworld.com/article/2656030/ebay-retreats-from-taiwan.html |title=EBay retreats from Taiwan |first=Dan |last=Nystedt |work=] |date=June 26, 2006 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208092622/https://www.infoworld.com/article/2656030/ebay-retreats-from-taiwan.html |url-status=live }}</ref> | |||
After eBay went public, both Omidyar and Skoll became instant billionaires. eBay's target share price of $18 was all but ignored as the price went to $53.50 on the first day of trading.<ref>{{cite web|url=http://news.cnet.com/eBay-roars-into-public-trading/2100-1001_3-215908.html|title=eBay roars into public trading|publisher=CNET}}</ref> | |||
] | |||
===Beanie Babies and eBay=== | |||
eBay acquired ] on October 3, 2002 for $1.4 billion.<ref>{{cite news |url=https://www.cnet.com/tech/tech-industry/its-official-ebay-weds-paypal/ |title=It's Official: eBay Wed PayPal |work=] |date=October 3, 2002 |archive-url=https://web.archive.org/web/20180612164750/https://www.cnet.com/news/its-official-ebay-weds-paypal/ |archive-date=June 12, 2018 |url-status=live}}</ref><ref>{{Cite news |url=https://www.computerworld.com/article/2579106/ebay-completes-paypal-acquisition.html |title=EBay completes PayPal acquisition |first=Joris |last=Evers |work=] |date=October 4, 2002 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207212520/https://www.computerworld.com/article/2579106/ebay-completes-paypal-acquisition.html |url-status=live }}</ref><ref>{{Cite news |url=https://www.wsj.com/articles/SB1033689729137345113 |title=EBay Completes PayPal Deal, Gaining Web-Payments Heft |first=Nick |last=Wingfield |work=] |date=October 4, 2002 |url-access=subscription |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207211934/https://www.wsj.com/articles/SB1033689729137345113 |url-status=live }}</ref><ref>{{Cite news |url=https://www.bizjournals.com/sanjose/blog/2012/10/paypal-lays-off-325-in-effort-to-speed.html |first=Diana |last=Samuels |date=October 29, 2012 |title=PayPal lays off 325 in effort to speed innovation |work=] |archive-date=September 10, 2020 |archive-url=https://web.archive.org/web/20200910230723/https://www.bizjournals.com/sanjose/blog/2012/10/paypal-lays-off-325-in-effort-to-speed.html |url-status=live}}</ref> It phased out its ] payment service in January 2003.<ref>{{Cite news |date=2002-12-16 |title=eBay phasing out Billpoint |url=https://www.theglobeandmail.com/technology/ebay-phasing-out-billpoint/article25698243/ |access-date=2024-07-20 |work=The Globe and Mail |language=en-CA}}</ref> | |||
The Pez dispenser myth generated enormous amounts of publicity and led to some of eBay's most explosive early growth among toy collectors. However at the time, ] (manufactured by ]) were the leader in the toy category and was the most difficult brand to find in retail stores. Beanie Babies quickly became the dominant product on eBay accounting for 10% of all eBay listings in 1997.<ref name=DarkSide>{{cite book|last=Bissonnette|first=Zac|date=March 2015|title=The Great Beanie Baby Bubble: Mass Delusion and the Dark Side of Cute|url=|location=|publisher=Penguin Books|chapter=The Efficient Market| pages=122–125|isbn=1591846021}}</ref><ref name=BeaniesFortune>{{cite news |title=Lessons From the Great Beanie Babies Crash |url=http://fortune.com/2015/03/11/beanie-babies-failure-lessons/ |work=Fortune Magazine |author=Anne Vandermey |date=March 11, 2015 |accessdate=July 11, 2018 |location=}}</ref> | |||
On May 28, 2003, in the case of '']'', which had implications for the treatment of ]s, a ] jury found eBay guilty of willful patent infringement and ordered the company to pay $35 million in damages after ] accused eBay of infringing on three patents, one of which is used in eBay's "Buy It Now" feature. The decision was appealed to the ] (CAFC). The CAFC affirmed the judgment of willful infringement, and reversed the lower court and granted a permanent ]. eBay appealed the permanent injunction to the ], which on May 15, 2006 found an injunction is not required nor automatic in this or any patent case where guilt has been established. The case was sent back to the Virginia district court for consideration of the injunction and a trial on another MercExchange patent.<ref>{{cite web |url=https://www.supremecourt.gov/opinions/05pdf/05-130.pdf |title=EBAY INC. ET AL. v. MERCEXCHANGE, L. L. C. |publisher=] |access-date=February 26, 2024 |archive-date=January 16, 2024 |archive-url=https://web.archive.org/web/20240116192007/https://www.supremecourt.gov/opinions/05pdf/05-130.pdf |url-status=live }}</ref> | |||
While still a privately held company, eBay's growing market share was contributed by two major factors: | |||
In 2003, eBay sought to develop its ], acquiring the country's leading online auction platform (EachNet) and reaching an 85% market share.<ref name=":Liu">{{Cite book |last=Liu |first=Lizhi |title=From Click to Boom: The Political Economy of E-Commerce in China |publisher=] |year=2024 |isbn=9780691254104}}</ref>{{Rp|page=51}} Within four years, the development of Alibaba's ] resulted in eBay's market share in China decreasing to 7.7%.<ref name=":Liu" />{{Rp|pages=51-52}} | |||
* The growing ] in the mid-1990s – collectors internationally were trying to complete their collection of Beanie Babies | |||
* Ty producing the ] - the original Ty Web site contained an online trading post where people could trade their Beanie Babies, however the trading post was overwhelmed with unsortable listings creating a legitimate demand for a more efficient online system to buy and trade Beanie Babies in the secondary market<ref name=DarkSide /> | |||
In August 2004, eBay acquired 25% of the ] website ] for $32 million.<ref>{{Cite news |url=https://www.nytimes.com/2004/08/14/business/ebay-buys-25-stake-in-craigslist-an-online-bulletin-board.html |title=EBay Buys 25% Stake in Craigslist, an Online Bulletin Board |first=Matt |last=Richtel |work=] |date=August 14, 2004 |url-access=limited |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207214100/https://www.nytimes.com/2004/08/14/business/ebay-buys-25-stake-in-craigslist-an-online-bulletin-board.html |url-status=live }}</ref><ref>{{Cite news |url=https://www.cnet.com/tech/tech-industry/ebay-buys-into-craigslist/ |title=eBay buys into Craigslist |work=] |date=August 16, 2004 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207204544/https://www.cnet.com/tech/tech-industry/ebay-buys-into-craigslist/ |url-status=live }}</ref> Former disgruntled Craigslist executive Phillip Knowlton was the seller.<ref>{{Cite news |url=https://www.sfgate.com/business/article/EBay-buys-25-stake-in-Craigslist-Ex-employee-2701651.php |title=EBay buys 25% stake in Craigslist / Ex-employee sells equity to online auctioneer, but founder says deal won't change site |first=Carolyn |last=Said |work=] |date=August 14, 2004 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207205258/https://www.sfgate.com/business/article/EBay-buys-25-stake-in-Craigslist-Ex-employee-2701651.php |url-status=live }}</ref> In December 2004, eBay acquired Rent.com for $415 million.<ref>{{Cite news |url=https://www.computerworld.com/article/2567341/brief--ebay-snaps-up-rent-com-for--415m.html |title=Brief: eBay snaps up Rent.com for $415M |first=James |last=Niccolai |work=] |date=December 17, 2004 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208113408/https://www.computerworld.com/article/2567341/brief--ebay-snaps-up-rent-com-for--415m.html |url-status=live }}</ref> | |||
As a result, eBay provided a user-friendly interface to search for specific Beanie Babies that collectors were searching for. | |||
In March 2005, eBay launched ], a ] website, in international markets.<ref>{{Cite news |url=https://www.marketwatch.com/story/ebay-launches-kijiji-classifieds |title=EBay launches Kijiji classifieds |work=] |date=March 9, 2005 |url-access=limited |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207204047/https://www.marketwatch.com/story/ebay-launches-kijiji-classifieds |url-status=live }}</ref> It launched in the United States in July 2007.<ref>{{Cite news |url=https://arstechnica.com/uncategorized/2007/07/ebay-launches-kijiji-classifieds-in-u-s/ |title=eBay launches Kijiji classifieds in US |first=TODD |last=HASELTON |work=] |date=July 5, 2007 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207213049/https://arstechnica.com/uncategorized/2007/07/ebay-launches-kijiji-classifieds-in-u-s/ |url-status=live }}</ref><ref>{{Cite news |url=https://www.infoworld.com/article/2663606/ebay-launches-kijiji-classifieds-in-u-s-.html |title=eBay launches Kijiji classifieds in U.S. |first=Steven |last=Schwankert |work=] |date=July 5, 2007 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207211530/https://www.infoworld.com/article/2663606/ebay-launches-kijiji-classifieds-in-u-s-.html |url-status=live }}</ref><ref>{{cite magazine |url=https://www.wired.com/2007/07/ebay-launches-k/ |title=EBay Launches Kijiji In The United States |first=ADARIO |last=STRANGE |magazine=] |date=July 5, 2007 |url-access=limited |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207220057/https://www.wired.com/2007/07/ebay-launches-k/ |url-status=live }}</ref> In May 2005, eBay acquired ], a ] website in the United Kingdom.<ref>{{Cite news |url=https://www.theguardian.com/media/2005/may/19/business.newmedia |title=eBay buys London ads website Gumtree |first=Stephen |last=Brook |work=] |date=May 19, 2005 |access-date=February 26, 2024 |archive-date=March 25, 2017 |archive-url=https://web.archive.org/web/20170325113312/https://www.theguardian.com/media/2005/may/19/business.newmedia |url-status=live }}</ref> In October 2005, eBay Inc. acquired ] for $2.6 billion.<ref>{{cite news |url=https://www.nytimes.com/2005/09/13/technology/ebay-to-buy-skype-internet-phone-service-for-26-billion.html |title=EBay to Buy Skype, Internet Phone Service, for $2.6 Billion |first=Ken |last=Belson |work=] |date=September 13, 2005 |url-access=limited |access-date=February 26, 2024 |archive-date=January 14, 2024 |archive-url=https://web.archive.org/web/20240114040721/https://www.nytimes.com/2005/09/13/technology/ebay-to-buy-skype-internet-phone-service-for-26-billion.html |url-status=live }}</ref><ref>{{Cite news |url=https://www.wsj.com/articles/SB112651960619337861 |title=EBay to Buy Skype for $2.6 Billion |first1=Mylene |last1=Mangalindan |first2=Christopher |last2=Rhoads |work=] |date=September 13, 2005 |url-access=subscription |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207215659/https://www.wsj.com/articles/SB112651960619337861 |url-status=live }}</ref><ref>{{Cite news |url=https://www.zdnet.com/home-and-office/networking/ebay-buys-skype-in-us2-6-billion-deal/ |title=eBay buys Skype in US$2.6 billion deal |work=] |date=September 12, 2005 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207210748/https://www.zdnet.com/home-and-office/networking/ebay-buys-skype-in-us2-6-billion-deal/ |url-status=live }}</ref> | |||
On September 21, 1998, eBay went public.<ref name="eBay Inc. - MSN Fact Sheet"/> In the risk factors section of the annual report filed with the ] in 1998, Omidyar notes eBay's dependence on the continued strength of the Beanie Babies market.<ref name=DarkSide /><ref>{{cite web|url=https://www.bloomberg.com/news/articles/2004-12-05/pierre-m-dot-omidyar-the-web-for-the-people |title=Pierre M. Omidyar: The Web For The People|publisher=Bloomburg BusinessWeek| date=December 5, 2004 |access-date=June 17, 2018}}</ref> | |||
<span class="anchor" id="ProStores">ProStores</span> was an e-commerce website hosting company owned by eBay. Formerly known as ] StoreSense, ProStores was acquired by eBay Inc. by the end of 2005 changing the name to ProStores by eBay.<ref name="RussellPeragine2010">{{cite book| author1 = Cheryl Lynn Russell| author2 = John N. Peragine| title= EBay Income: How Anyone of Any Age, Location, And/or Background Can Build a Highly Profitable Online Business with EBay| url= https://books.google.com/books?id=Zwl66YpFAIwC&pg=PA25| year= 2010| publisher = Atlantic Publishing Company| isbn= 978-1-60138-441-6| pages= 25–| quote= Looking for a new ... Another company eBay has acquired and put to work servicing its own users is Kurant, a leading-edge company that specializes in software for e-commerce on small business Web sites. eBay used its products to create a new service for sellers that debuted in summer of 2005: ProStores. This extra-fee service ...}}</ref> ProStores' feature set included simple wizard-driven website, e-commerce capabilities, site design tools and e-business management. Smaller merchants could also manage the entire process of posting and selling products on eBay using the ProStores interface. It also offered inventory management, supplier communication and integration with ] and ]. eBay announced on July 1, 2014 that support for the platform would end February 1, 2015.<ref name="szpXh">{{cite web |url=http://info.magento.com/rs/magentocommerce/images/partner-guide-go-prostores.pdf |title=Archived copy |accessdate=2014-07-02 |url-status=dead |archiveurl=https://web.archive.org/web/20140712033935/http://info.magento.com/rs/magentocommerce/images/partner-guide-go-prostores.pdf |archivedate=2014-07-12 }}</ref> In February 2006, ] launched a web-based version of ItsDeductible, a donation tracking service, using data from eBay to help users assign a ] to the items they donate.<ref>{{cite news |url=https://nymag.com/shopping/bestbets/thursday/15867/ |title=Tax Break |first=S. |last=Dumenco |work=] |date=February 8, 2006 |url-access=limited |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207210749/https://nymag.com/shopping/bestbets/thursday/15867/ |url-status=live }}</ref> | |||
===2000s=== | |||
As the company expanded product categories beyond collectibles into almost any saleable item, business grew quickly.<ref name="el_history"/> In 2000, eBay had 12 million registered users and a cyberinventory of more than 4.5 million items on sale on any given day.<ref>{{cite news |title=Flea Market at Your Fingertips |author=Lisa Hoffman |newspaper=Citizens Voice |location=Wilkes-Barre, PA |department= |pages=38 |date=July 6, 2000 | url-access=subscription |url=https://www.newspapers.com/image/508413379 |via=] |accessdate = December 23, 2018 }}</ref> In February 2002 the company purchased iBazar, a similar European auction web site founded in 1998,<ref>{{Cite news|url=https://www.telegraph.co.uk/finance/personalfinance/8451898/The-history-of-eBay.html|title=The history of eBay|work=The Daily Telegraph|access-date=July 24, 2017|language=en}}</ref> and then bought ] on October 3, 2002.<ref>{{cite news|url=http://www.cnet.com/news/its-official-ebay-weds-paypal/|title=It's Official: eBay Wed PayPal|publisher=]|date=October 3, 2002|accessdate=October 4, 2015}}</ref> | |||
] | |||
By early 2008 the company had expanded worldwide, counting hundreds of millions of registered users as well as {{formatnum:15000}} employees and revenues of almost $7.7 billion. After nearly ten years at eBay, Whitman decided to enter politics. On January 23, 2008, the company announced that Whitman would step down on March 31, 2008, and ] was selected to become president and CEO.<ref>{{cite web|url=http://www.crunchbase.com/person/john-donahoe |title=John Donahoe |publisher=Crunchbase.com |accessdate=November 1, 2011}}</ref> Whitman remained on the board of directors and continued to advise Donahoe through 2008. In late 2009 eBay completed the sale of ] for $2.75 billion, but still owned 30% equity in the company.<ref>{{cite news|url=https://www.washingtonpost.com/wp-dyn/content/article/2009/11/19/AR2009111903725.html |title=Breaking: eBay Completes Skype Sale At $2.75 Billion Valuation |work=The Washington Post |date=November 19, 2009 |accessdate=November 1, 2011 |first=Robin |last=Wauters}}</ref> | |||
In April 2006, eBay launched eBay Express, a site that was designed to work like a standard Internet shopping site, with fixed prices and no bidding involved. The website had 10 million items listed upon its launch.<ref>{{cite news |url=https://www.smh.com.au/national/ebay-launches-online-store-20060424-gdnfb8.html |title=eBay launches online store |work=] |date=April 24, 2006 |url-access=limited |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207232742/https://www.smh.com.au/national/ebay-launches-online-store-20060424-gdnfb8.html |url-status=live }}</ref><ref>{{Cite news |url=https://www.nbcnews.com/id/wbna10913773 |title=EBay plans instant-buying service |work=] |date=January 18, 2006 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207223303/https://www.nbcnews.com/id/wbna10913773 |url-status=live }}</ref><ref>{{Cite news |url=https://www.forbes.com/2006/04/25/whitman-ebay-express-cx_cn_0425autofacescan08.html |title=Whitman's eBay Launches 'Express' Service |work=] |date=April 25, 2006 |url-access=limited |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207210751/https://www.forbes.com/2006/04/25/whitman-ebay-express-cx_cn_0425autofacescan08.html |url-status=live }}</ref><ref>{{Cite news |url=https://www.seattlepi.com/business/article/ebay-launches-online-store-for-new-no-bidding-1201848.php |title=EBay launches online store for new, no-bidding items |agency=] |work=] |date=April 24, 2006 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207232742/https://www.seattlepi.com/business/article/ebay-launches-online-store-for-new-no-bidding-1201848.php |url-status=live }}</ref> The site was shut down in October 2008.<ref>{{Cite news |url=https://www.nytimes.com/2008/10/12/business/12giants.html |title=Amid the Gloom, an E-Commerce War |last=Stone |first=Brad |work=] |date=October 11, 2008 |url-access=limited |archive-url=https://web.archive.org/web/20081014062432/http://www.nytimes.com/2008/10/12/business/12giants.html |archive-date=October 14, 2008 |url-status=live}}</ref> In January 2007, eBay acquired ], an ] for ], for $310 million.<ref>{{Cite news |url=https://www.cbsnews.com/news/ebay-buys-stubhub-ticket-broker-for-310m/ |title=eBay Buys StubHub Ticket Broker For $310M |work=] |date=January 11, 2007 |access-date=February 26, 2024 |archive-date=January 19, 2024 |archive-url=https://web.archive.org/web/20240119203403/https://www.cbsnews.com/news/ebay-buys-stubhub-ticket-broker-for-310m/ |url-status=live }}</ref><ref>{{Cite news |url=https://www.chinadaily.com.cn/world/2007-01/11/content_781145.htm |title=EBay buying StubHub for $310M in cash |agency=] |work=] |date=January 11, 2007 |access-date=February 26, 2024 |archive-date=February 7, 2020 |archive-url=https://web.archive.org/web/20200207213959/http://www.chinadaily.com.cn/world/2007-01/11/content_781145.htm |url-status=live }}</ref><ref>{{Cite news |url=https://www.sportsbusinessjournal.com/Daily/Issues/2007/01/11/Finance/Thats-The-Ticket-Ebay-To-Acquire-Stubhub-For-$310M.aspx |title=That's The Ticket: eBay To Acquire StubHub For $310M |work=] |date=January 11, 2007 |url-access=limited |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207204928/https://www.sportsbusinessjournal.com/Daily/Issues/2007/01/11/Finance/Thats-The-Ticket-Ebay-To-Acquire-Stubhub-For-$310M.aspx |url-status=live }}</ref><ref>{{Cite news |url=https://www.bizjournals.com/eastbay/stories/2007/01/08/daily34.html |title=EBay to buy StubHub for $310M |work=] |date=January 11, 2007 |url-access=subscription |access-date=February 26, 2024 |archive-date=February 26, 2024 |archive-url=https://web.archive.org/web/20240226065017/https://www.bizjournals.com/eastbay/stories/2007/01/08/daily34.html |url-status=live }}</ref> In January 2008, ] resigned as president and CEO of eBay to enter politics, and was replaced with ]. Whitman remained on the board of directors and continued to advise Donahoe through 2008.<ref>{{cite news |last=Goldman |first=David |title=eBay's Whitman out; guidance hurts |url=https://money.cnn.com/2008/01/23/technology/ebay_earnings/index.htm |url-status=live |archive-url=https://web.archive.org/web/20230413070709/https://money.cnn.com/2008/01/23/technology/ebay_earnings/index.htm |archive-date=April 13, 2023 |work=]}}</ref> | |||
In April 2008, eBay sued Craigslist, claiming that in January 2008, Craigslist took actions that "unfairly diluted eBay's economic interest by more than 10%", making eBay lose its seat on the ] of Craigslist.<ref>{{cite news |url=http://news.bbc.co.uk/2/hi/business/7362221.stm |title=EBay sues Craigslist ad website |work=] |date=April 23, 2008 |archive-date=August 12, 2010 |archive-url=https://web.archive.org/web/20100812172840/http://news.bbc.co.uk/2/hi/business/7362221.stm |url-status=live}}</ref> Craigslist countersued in May 2008 alleging that eBay used its board seat to gain insider information about Craigslist that was used to compete against the company.<ref>{{cite news |url=http://news.bbc.co.uk/2/hi/business/7399720.stm |title=Craigslist strikes back at eBay |work=] |date=May 13, 2008 |archive-date=September 16, 2009 |archive-url=https://web.archive.org/web/20090916224915/http://news.bbc.co.uk/2/hi/business/7399720.stm |url-status=live}}</ref> In September 2010, Delaware Judge ] ruled that the actions of Craigslist were unlawful and that the actions were taken by Craigslist founders ] and ] had "breached their fiduciary duty of loyalty", and restored eBay's stake in the company to 28.4% from a diluted level of 24.85%.<ref name=ruling/> However, the judge dismissed eBay's objection to a staggered board provision, citing that Craigslist has the right to protect its own trade secrets.<ref>{{cite news |url=https://news.yahoo.com/2010-09-10-ebay-craigslist-poison-pill-lawsuit.html |title=eBay Gets Partial Win in Craigslist Poison Pill Lawsuit |first=Dawn |last=Kawamoto |work=] |via=] |date=September 10, 2010 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207212228/https://news.yahoo.com/2010-09-10-ebay-craigslist-poison-pill-lawsuit.html |url-status=live }}</ref><ref>{{cite news |url=https://www.thestreet.com/technology/ruling-restores-ebays-stake-in-craigslist-10857157 |title=Ruling Restores Ebay's Stake in Craigslist |first=Michael |last=Baron |work=] |date=September 9, 2010 |archive-date=September 12, 2010 |archive-url=https://web.archive.org/web/20100912125040/http://www.thestreet.com/story/10857157/1/ruling-restores-ebays-stake-in-craigslist.html?cm_ven%3DGOOGLEFI |url-status=live}}</ref><ref name=ruling>{{cite news |url=https://www.marketwatch.com/story/ebay-wins-legal-ruling-against-craigslist-2010-09-09-184200 |title=EBay wins legal ruling against Craigslist |first=John |last=Letzing |work=] |date=September 9, 2010 |url-access=limited |archive-date=September 13, 2010 |archive-url=https://web.archive.org/web/20100913041529/http://www.marketwatch.com/story/ebay-wins-legal-ruling-against-craigslist-2010-09-09-184200 |url-status=live}}</ref> | |||
===2010s=== | |||
In 2012 ] by the ] with entering into non-solicitation agreements with other technology companies involving their highly skilled employees.<ref>{{cite web|url=https://www.forbes.com/sites/billsinger/2012/11/19/after-apple-google-adobe-pixar-google-and-intuit-antitrust-employment-charges-hit-ebay/|title=After Apple, Google, Adobe, Intel, Pixar, and Intuit, Antitrust Employment Charges Hit eBay|first=Bill|last=Singer|date=November 19, 2012|work=Forbes}}</ref> | |||
In May 2008, eBay announced the opening of a building on the company's North Campus in ], the first ground-up structure in the city to be built to ] Gold standards. The building, the first the company had built in its 13-year existence, uses an array of 3,248 solar panels, spanning {{convert|60000|sqft|m2}}, and providing 650 kilo]s of power, 15–18% of the company's total energy requirements, reducing carbon dioxide usage by 37 million pounds over 30 years. The building also has energy-efficient lighting and water system and most waste is recycled.<ref>{{cite news |url=https://www.mercurynews.com/2008/05/07/ebay-opens-building-with-largest-solar-roof-in-san-jose/ |title=EBay opens building with largest solar roof in San Jose |work=] |archive-url=https://archive.today/20130128165432/http://origin.mercurynews.com/healthandscience/ci_9191170?nclick_check=1 |archive-date=January 28, 2013 |url-status=live}}</ref> | |||
On September 30, 2014, eBay announced it would spinoff PayPal into a separate publicly traded company, a demand made nine months prior by activist hedge fund magnate ]. The spinoff completed on July 18, 2015. eBay's then chief executive, John Donahoe, stepped down from that role.<ref>{{cite web|last1=De La Merced|first1=Michael|last2=Sorkin|first2=Andrew|title=EBay to Spin Off PayPal, Adopting Strategy Backed by Icahn|url=https://dealbook.nytimes.com/2014/09/30/ebay-to-spin-off-paypal-adopting-strategy-backed-by-icahn/?_php=true&_type=blogs&_r=0|work=The New York Times|accessdate=September 30, 2014}}</ref><ref>{{cite web|last1=Mukherjee|first1=Supantha|title=EBay follows Icahn's advice, plans PayPal spinoff in 2015|url=https://www.reuters.com/article/2014/09/30/us-ebay-divestiture-idUSKCN0HP13D20140930|agency=Reuters|accessdate=September 30, 2014}}</ref><ref>{{cite web|last1=Cheng|first1=Roger|title=eBay, PayPal to split into separate companies in 2015|url=http://www.cnet.com/news/ebay-to-split-paypal-into-separate-company-in-2015/|publisher=]|accessdate=September 30, 2014}}</ref> | |||
In April 2009, eBay agreed to acquire a controlling stake in ], a South Korean online retailer, for $413 million.<ref>{{Cite news |url=https://www.reuters.com/article/ebay-gmarket/ebay-buys-korean-rivals-stake-for-413-mln-report-idINSEO37043120090413/ |title=EBay buys Korean rival's stake for $413 mln-report |first=Rhee |last=So-eui |work=] |date=April 12, 2009 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208103725/https://www.reuters.com/article/ebay-gmarket/ebay-buys-korean-rivals-stake-for-413-mln-report-idINSEO37043120090413/ |url-status=live }}</ref><ref>{{cite news |url=https://www.ft.com/content/1bff4c3a-2a45-11de-8415-00144feabdc0 |title=Ebay to take over Korean auction website |work=] |date=April 16, 2009 |url-access=subscription |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208113410/https://www.ft.com/content/1bff4c3a-2a45-11de-8415-00144feabdc0 |url-status=live }}</ref> In May 2009, eBay launched the Selling Manager Applications program (SM Apps). The program allows approved developers to integrate their applications directly into the eBay.com interface.<ref>{{Cite news |url=https://www.huffpost.com/entry/ebay-launches-selling-man_n_181768 |title=Ebay Launches Selling Manager Applications Beta |work=] |date=May 2, 2009 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208072301/https://www.huffpost.com/entry/ebay-launches-selling-man_n_181768 |url-status=live }}</ref> | |||
On January 31, 2018, eBay announced that they would replace PayPal as its primary payments provider with Netherlands-based start-up ]. The transition was set to be completed by 2021, but PayPal would remain an acceptable payment option on the site until further notice.<ref>{{Cite news|url=https://www.cnbc.com/2018/02/01/why-ebay-abandoned-paypal-for-a-smaller-european-competitor.html|title=Why eBay abandoned PayPal for a smaller European competitor|last=Browne|first=Ryan|date=February 1, 2018|publisher=CNBC|access-date=February 2, 2018}}</ref> | |||
In November 2009, eBay sold a 70% stake in Skype to a consortium led by ] and ] at a $2.75 billion valuation, while retaining a 30% minority ownership interest in Skype, after failing to integrate Skype into the company's online marketplace.<ref>{{Cite magazine |url=https://www.wired.com/2009/09/andreessen-among-buyers-of-skype-new-york-times/ |title=Ebay Sells 65% of Skype For $1.9 Billion; Andreessen Among Investors |first=JOHN C. |last=ABELL |magazine=] |date=September 1, 2009 |url-access=subscription |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208014818/https://www.wired.com/2009/09/andreessen-among-buyers-of-skype-new-york-times/ |url-status=live }}</ref><ref>{{cite news |url=https://techcrunch.com/2009/11/19/ebay-skype-sale/ |title=Breaking: eBay Completes Skype Sale At $2.75 Billion Valuation |last=Wauters |first=Robin |work=] |date=November 19, 2009 |archive-date=October 26, 2020 |archive-url=https://web.archive.org/web/20201026051603/https://techcrunch.com/2009/11/19/ebay-skype-sale/ |url-status=live}}</ref><ref>{{Cite news |url=https://www.theatlantic.com/business/archive/2009/09/why-did-ebay-sell-skype/24337/ |title=Why Did eBay Sell Skype? |first=Derek |last=Thompson |work=] |date=September 1, 2009 |url-access=subscription |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207233344/https://www.theatlantic.com/business/archive/2009/09/why-did-ebay-sell-skype/24337/ |url-status=live }}</ref> ] acquired the entire company for $8.5 billion in May 2011.<ref>{{cite news |url=https://www.wired.com/2011/05/microsoft-buys-skype-2/ |title=Microsoft Buy Skype for $8.5 Billion. Why, Exactly? |first=Peter |last=Bright |magazine=] |date=May 10, 2011 |url-access=limited |archive-date=November 18, 2020 |archive-url=https://web.archive.org/web/20201118214757/https://www.wired.com/2011/05/microsoft-buys-skype-2/ |url-status=live}}</ref> | |||
==Corporate affairs== | |||
=== |
===2010s=== | ||
In June 2011, eBay acquired GSI Commerce for $2.4 billion.<ref>{{cite news |url=https://techcrunch.com/2011/06/20/ebay-closes-2-4-billion-acquisition-of-gsi-commerce/ |title=eBay Closes $2.4 Billion Acquisition of GSI Commerce |last=Rao |first=Leena |work=] |date=June 20, 2011 |access-date=February 26, 2024 |archive-date=August 18, 2023 |archive-url=https://web.archive.org/web/20230818190731/https://techcrunch.com/2011/06/20/ebay-closes-2-4-billion-acquisition-of-gsi-commerce/ |url-status=live }}</ref> In June 2013, it was renamed ].<ref>{{cite news |url=https://thenextweb.com/news/two-years-after-the-acquisition-ebay-rebrands-gsi-commerce-as-ebay-enterprise |last=Protalinski |first=Emil |title=Two years after the acquisition, eBay rebrands GSI Commerce as eBay Enterprise |work=] |date=June 20, 2013 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208043343/https://thenextweb.com/news/two-years-after-the-acquisition-ebay-rebrands-gsi-commerce-as-ebay-enterprise |url-status=live }}</ref> In May 2012, ], then known as Primedia, acquired ] from eBay for approximately $415 million.<ref>{{cite press release |url=https://www.businesswire.com/news/home/20120322006615/en/PRIMEDIA-Acquire-Rent.com-eBay |title=PRIMEDIA to Acquire Rent.com from eBay Inc. |publisher=] |date=March 22, 2012 |access-date=February 26, 2024 |archive-date=November 7, 2023 |archive-url=https://web.archive.org/web/20231107233707/https://www.businesswire.com/news/home/20120322006615/en/PRIMEDIA-Acquire-Rent.com-eBay |url-status=live }}</ref><ref>{{cite news |url=https://techcrunch.com/2012/03/22/ebay-sells-off-real-estate-listings-site-rent-com-to-primedia/ |title=eBay Sells Off Real Estate Listings Site Rent.com To Primedia |first=Leena |last=Rao |work=] |date=March 22, 2012 |access-date=February 26, 2024 |archive-date=December 6, 2023 |archive-url=https://web.archive.org/web/20231206155835/https://techcrunch.com/2012/03/22/ebay-sells-off-real-estate-listings-site-rent-com-to-primedia/ |url-status=live }}</ref> In September 2012, eBay introduced a new logo using a thinner variation of the ] typeface. It replaced the thicker Univers logo.<ref>{{Cite news |url=https://www.theverge.com/2012/9/13/3326716/ebay-logo-redesign |title=eBay redesigns its logo after a decade and a half of overlapping colors |first=Vlad |last=Savov |work=] |date=September 13, 2012 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207233344/https://www.theverge.com/2012/9/13/3326716/ebay-logo-redesign |url-status=live }}</ref><ref>{{Cite news |url=https://www.latimes.com/business/la-xpm-2012-sep-14-la-fi-tn-ebay-logo-20120914-story.html |title=Ebay reveals its first new logo since 1995 |first=SALVADOR |last=RODRIGUEZ |work=] |date=September 14, 2012 |url-access=limited |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207224142/https://www.latimes.com/business/la-xpm-2012-sep-14-la-fi-tn-ebay-logo-20120914-story.html |url-status=live }}</ref><ref>{{Cite news |url=https://techcrunch.com/2012/09/13/after-17-years-ebay-debuts-a-new-sleeker-logo/ |title=After 17 Years, eBay Debuts A New, Sleeker Logo |first=Leena |last=Rao |work=] |date=September 13, 2012 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207191215/https://techcrunch.com/2012/09/13/after-17-years-ebay-debuts-a-new-sleeker-logo/ |url-status=live }}</ref><gallery heights="40" mode="packed"> | |||
As of November 2014 the board of directors was as follows:<ref>{{cite web|title=Board of Directors|url=http://investor.ebayinc.com/directors.cfm|website=eBay Inc|accessdate=November 4, 2014}}</ref> | |||
File:EBay former logo.svg|1999–2012 | |||
* ], new eBay CEO and president since 2015 | |||
* ], former managing director of ], director of eBay since July 2003 | |||
* ], former president and CEO of ], director of eBay since April 2005 | |||
* ], founder of ], director of eBay since June 1998 | |||
* ], eBay's former president and CEO since March 2008, former director of eBay since January 2008 | |||
* ], non-executive chairman of ], director of eBay since June 2014 | |||
* ], executive chairman of ], director of eBay since July 2005 | |||
* ], founder and CEO of Sitch Inc, director of eBay since September 2011 | |||
* ], former CEO of ], director of eBay since July 2007 | |||
* ], director and chairman of eBay, since its incorporation in May 1996 | |||
* ], former president and CEO of the ], director of eBay since March 2004 | |||
* ], co-founder of the ], director of eBay since March 2003 | |||
===Logo=== | |||
In September 2012, eBay introduced a new logo set in the ] typeface, but using a thinner variation of it,<ref>{{cite web|url=http://www.underconsideration.com/brandnew/archives/ebay_settles_for_lowest_bid.php |title=Brand New: eBay Settles for Lowest Bid. |publisher=Brand New |accessdate=February 5, 2015}}</ref> installed on the website on October 10, 2012. It replaced the logo with a thicker variation of Univers which had been used since its establishment in 1995. An all red, eBay logo with the same type set was also introduced to be used temporarily for various holidays. | |||
<gallery heights="40" mode="packed"> | |||
File:EBay former logo.svg|1995–2012 | |||
File:EBay logo.svg|2012–present | File:EBay logo.svg|2012–present | ||
</gallery> | </gallery> | ||
In October 2012, eBay launched an international shipping partnership with ] whereby a seller of an item to be shipped internationally can send the item to a Pitney Bowes facility in their home country, which then forwards it to the international buyer, taking care of all international shipping requirements.<ref>{{cite press release |url=https://www.businesswire.com/news/home/20180501005345/en/Pitney-Bowes-and-eBay-Renew-Partnership-to-Help-Millions-of-eBay-Sellers-Reach-Buyers-Internationally |title=Pitney Bowes and eBay Renew Partnership to Help Millions of eBay Sellers Reach Buyers Internationally |publisher=] |date=May 1, 2018 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207211140/https://www.businesswire.com/news/home/20180501005345/en/Pitney-Bowes-and-eBay-Renew-Partnership-to-Help-Millions-of-eBay-Sellers-Reach-Buyers-Internationally |url-status=live }}</ref> The company also launched a partnership with ] to offer discounted shipping options to sellers.<ref>{{Cite news |url=https://www.bloomberg.com/news/articles/2012-10-23/ebay-joins-with-fedex-on-shipping-to-compete-with-amazon |title=EBay Teams Up With FedEx on Shipping to Compete With Amazon |first=Danielle |last=Kucera |work=] |date=October 23, 2012 |url-access=subscription |access-date=February 26, 2024 |archive-date=May 5, 2021 |archive-url=https://web.archive.org/web/20210505172441/https://www.bloomberg.com/news/articles/2012-10-23/ebay-joins-with-fedex-on-shipping-to-compete-with-amazon |url-status=live }}</ref> | |||
===Profit and transactions=== | |||
eBay generates revenue by a complex system of fees for services, listing product features, and a ''final value fee'' for sales proceeds by sellers. As of November 2012, the US-based eBay.com charges ]0.10 to $2, based on the opening or reserve price, as an insertion fee for a basic auction-style listing without any adornments. The Final Value Fee amounts to 10% of the total amount of the sale, which is the price of the item plus shipping charges.<ref>{{cite web|title=Auction-style listing fees|url=http://pages.ebay.com/help/sell/fees.html#if_auction|work=Standard selling fees|accessdate=November 18, 2012}}</ref> Fixed-price listings have an insertion fee of $0.30, and the final value fee varies based on category and total amount of the sale (e.g., 13% for DVDs & Movies up to $50).<ref>{{cite web|title=Fixed price listing fees|url=http://pages.ebay.com/help/sell/fees.html#if_fixed|work=Standard selling fees|accessdate=November 18, 2012}}</ref> The UK-based ebay.co.uk<ref name="Contact Information"/> takes from ]0.15 to a maximum rate of £3 per £100 for an ordinary listing and up to 10% of the final price. Reduced Final Value Fees are available to business registered customers. | |||
In November 2012, eBay was charged in the ], accused by the ] of entering into non-solicitation agreements with other technology companies involving highly skilled employees.<ref>{{cite news |url=https://www.forbes.com/sites/billsinger/2012/11/19/after-apple-google-adobe-pixar-google-and-intuit-antitrust-employment-charges-hit-ebay/ |title=After Apple, Google, Adobe, Intel, Pixar, and Intuit, Antitrust Employment Charges Hit eBay |first=Bill |last=Singer |work=] |date=November 19, 2012 |url-access=limited |archive-date=July 30, 2020 |archive-url=https://web.archive.org/web/20200730221427/https://www.forbes.com/sites/billsinger/2012/11/19/after-apple-google-adobe-pixar-google-and-intuit-antitrust-employment-charges-hit-ebay/ |url-status=live}}</ref> The litigation was settled in May 2014, with eBay required to end anti-competitive practices.<ref>{{Cite press release |url=https://www.justice.gov/opa/pr/justice-department-requires-ebay-end-anticompetitive-no-poach-hiring-agreements |title=Justice Department Requires eBay to End Anticompetitive "No Poach" Hiring Agreements |publisher=] |date=May 1, 2014 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207210753/https://www.justice.gov/opa/pr/justice-department-requires-ebay-end-anticompetitive-no-poach-hiring-agreements |url-status=live }}</ref> | |||
Under US law, a state cannot require sellers located outside the state to collect a ], making purchases more attractive to buyers. Although some state laws require resident purchasers to pay ] on out-of-state purchases, it is not a common practice.{{citation needed|date=August 2014}} However, sellers that operate as a business do follow state tax regulations on eBay transactions.<ref>{{cite web|url=http://www.ecommerce-journal.com/articles/ebays_history_the_owner_of_paypal |title=Ebay's history – know your roots! |work=Ecommerce Journal |accessdate=February 25, 2010|archiveurl=https://web.archive.org/web/20080326182138/http://www.ecommerce-journal.com/articles/ebays_history_the_owner_of_paypal|archivedate=March 26, 2008}}</ref><ref name="eBay Guides - Tickets Buying Guide"/> However ] (VAT), the EU countries' sales tax, is different. eBay requires sellers to include the VAT element in their listing price and not as an add-on and thus profits by collecting fees based not only on the sale price "ex VAT" but also on the VAT.<ref name="eBay January 2008 announcement board. Posted on January 30, 2008 06:20 pm GMT"/> | |||
In a similar manner eBay also charges its Final Value Fees on all shipping charges. | |||
On September 30, 2014, eBay announced it would spin off PayPal into a separate publicly traded company, a demand made nine months prior by activist hedge fund magnate ].<ref>{{Cite news |url=https://www.thestreet.com/story/13222445/1/paypal-spinoff-day-is-here--what-does-it-mean-for-investors.html |title=PayPal Spinoff Day Has Arrived -- What Does It Mean for Investors? |last=Borison |first=Rebecca |date=July 20, 2015 |work=] |archive-date=October 24, 2019 |archive-url=https://web.archive.org/web/20191024194955/https://www.thestreet.com/story/13222445/1/paypal-spinoff-day-is-here--what-does-it-mean-for-investors.html |url-status=live}}</ref><ref>{{cite news |url=https://www.techtimes.com/articles/64212/20150629/ebay-and-paypal-formally-splits-on-july-20.htm |title=EBay And PayPal Formally Split On July 20 |website=techtimes.com |date=June 29, 2015 |archive-url=https://web.archive.org/web/20150702074414/http://www.techtimes.com/articles/64212/20150629/ebay-and-paypal-formally-splits-on-july-20.htm |archive-date=July 2, 2015 |url-status=live}}</ref> The spinoff was completed on July 18, 2015. eBay's then chief executive, John Donahoe, stepped down from that role.<ref>{{cite news |last1=De La Merced |first1=Michael |last2=Sorkin |first2=Andrew Ross |authorlink2=Andrew Ross Sorkin |title=EBay to Spin Off PayPal, Adopting Strategy Backed by Icahn |url=https://archive.nytimes.com/dealbook.nytimes.com/2014/09/30/ebay-to-spin-off-paypal-adopting-strategy-backed-by-icahn/ |work=] |date=September 30, 2014 |url-access=limited |archive-date=November 14, 2020 |archive-url=https://web.archive.org/web/20201114204227/https://dealbook.nytimes.com/2014/09/30/ebay-to-spin-off-paypal-adopting-strategy-backed-by-icahn/?_php=true&_type=blogs&_r=0 |url-status=live}}</ref><ref>{{cite news |title=EBay follows Icahn's advice, plans PayPal spinoff in 2015 |url=https://www.reuters.com/article/us-ebay-divestiture-idUSKCN0HP13D20140930/ |first1=Deepa |last1=Seetharaman |first2=Supantha |last2=Mukherjee |work=] |date=September 30, 2014 |archive-date=January 2, 2016 |archive-url=https://web.archive.org/web/20160102221610/http://www.reuters.com/article/us-ebay-divestiture-idUSKCN0HP13D20140930 |url-status=live}}</ref><ref>{{cite news |url=https://www.cnet.com/tech/services-and-software/ebay-to-split-paypal-into-separate-company-in-2015/ |last=Cheng |first=Roger |title=eBay, PayPal to split into separate companies in 2015 |work=] |date=September 30, 2014 |archive-url=https://web.archive.org/web/20180612164755/https://www.cnet.com/news/ebay-to-split-paypal-into-separate-company-in-2015/ |archive-date=June 12, 2018 |url-status=live}}</ref> | |||
The company's business strategy includes increasing international trade.<ref name="eBay Inc. - eBay Inc. Outlines Global Business Strategy"/><ref name="The brand that auctioned the www: eBay"/> eBay has already expanded to over ], including China and India. Strategic international expansion has failed in Taiwan and Japan, where ] had a head start, and New Zealand, where ] is the dominant online auction website. eBay also notably failed in China due to competition from local rival ].<ref>{{cite web|url=http://www.ft.com/intl/cms/s/0/52670084-6c2c-11e1-b00f-00144feab49a.html |title=How Taobao bested Ebay in China |work=Financial Times |accessdate=November 3, 2013}}</ref> eBay entered the Chinese market in 2002 and shut down its Chinese site in 2007.<ref>{{cite web|url=http://www.businessweek.com/stories/2006-12-19/tom-online-ebays-last-china-cardbusinessweek-business-news-stock-market-and-financial-advice |title=Tom Online: eBay's Last China Card |work=Bloomberg BusinessWeek |accessdate=November 3, 2013}}</ref> In India too, eBay's operations came to a halt<ref>{{Cite web|url=https://techcrunch.com/2017/04/10/flipkart-1-4-billion/|title=Flipkart raises $1.4 billion from eBay, Microsoft and Tencent at an $11.6 billion valuation|last=Russell|first=Jon|website=TechCrunch|access-date=April 10, 2017}}</ref> after it sold off its ] operations<ref>{{Cite news|url=http://www.livemint.com/Companies/RjjyJUShEtiZ2DjgzUBczM/Flipkart-to-buy-eBay-India-as-part-of-14-billion-fundrais.html|title=Flipkart to buy eBay India as part of $1.4 billion fund-raising deal|last=Dalal|first=Mihir|date=April 10, 2017|website=livemint.com|access-date=April 10, 2017}}</ref> to country's largest ecommerce company ], in the latter's $1.4Bn fundraise,<ref>{{Cite web|url=https://thetechportal.com/2017/04/10/flipkart-fresh-funding-microsoft-tencent-ebay/|title=At a $11.6Bn valuation, Flipkart scores a hefty $1.4Bn from Microsoft, Tencent & eBay|date=April 10, 2017|website=The Tech Portal|access-date=April 10, 2017|deadurl=yes|archiveurl=https://web.archive.org/web/20170410214538/https://thetechportal.com/2017/04/10/flipkart-fresh-funding-microsoft-tencent-ebay/|archivedate=April 10, 2017}}</ref> where eBay was a participant too. | |||
In January 2015, eBay acquired Vivanuncios, a ] website in Mexico.<ref>{{Cite press release |url=https://www.ebayinc.com/stories/news/ebay-classifieds-expands-mexico-acquires-vivanuncios/ |title=eBay Classifieds Expands in Mexico, Acquires Vivanuncios |publisher=eBay |date=January 28, 2015 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208150720/https://www.ebayinc.com/stories/news/ebay-classifieds-expands-mexico-acquires-vivanuncios/ |url-status=live }}</ref> In June 2015, eBay sold its stake in Craigslist back to the company, ending the litigation.<ref>{{Cite news |url=https://www.forbes.com/sites/ryanmac/2015/06/19/ebay-ends-ties-with-craigslist-sells-minority-stake-back-to-craigslist/ |title=EBay Ends Ties With Craigslist, Sells Minority Stake Back To Craigslist |first=Ryan |last=Mac |work=] |date=June 19, 2015 |url-access=limited |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207232131/https://www.forbes.com/sites/ryanmac/2015/06/19/ebay-ends-ties-with-craigslist-sells-minority-stake-back-to-craigslist/ |url-status=live }}</ref><ref>{{Cite news |url=https://www.inc.com/associated-press/ebay-sells-stake-back-to-craigslist.html |title=EBay Sells Stake Back to Craigslist |agency=] |work=] |date=June 19, 2015 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207205258/https://www.inc.com/associated-press/ebay-sells-stake-back-to-craigslist.html |url-status=live }}</ref><ref>{{Cite news |url=https://fortune.com/2015/06/19/ebay-craigslist-stake-buy/ |title=eBay sells a coveted prize back to Craigslist, ending long legal tussle |first=LEENA |last=RAO |work=] |date=June 19, 2015 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207180528/https://fortune.com/2015/06/19/ebay-craigslist-stake-buy/ |url-status=live }}</ref><ref>{{Cite news |url=https://www.wsj.com/articles/ebay-sells-craigslist-stake-back-to-craigslist-1434730678 |title=EBay Divests Craigslist Stake, Ends Litigation |first=Greg |last=Bensinger |work=] |date=June 19, 2015 |url-access=subscription |access-date=February 26, 2024 |archive-date=June 20, 2015 |archive-url=https://web.archive.org/web/20150620022758/http://www.wsj.com/articles/ebay-sells-craigslist-stake-back-to-craigslist-1434730678 |url-status=live }}</ref> In August 2015, eBay sold a portion of its stake in ].<ref>{{cite news |url=https://www.vox.com/2015/8/18/11617770/ebay-sells-part-of-its-stake-in-snapdeal-the-alibaba-of-india |title=eBay Sells Part of Its Stake in Snapdeal, the Alibaba of India |first=Jason |last=Del Rey |work=] |date=August 18, 2015 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207180640/https://www.vox.com/2015/8/18/11617770/ebay-sells-part-of-its-stake-in-snapdeal-the-alibaba-of-india |url-status=live }}</ref><ref>{{Cite news |url=https://www.reuters.com/article/ebay-foxconn-snapdeal-idUKL3N10T3LK20150818/ |title=eBay cuts stake in India's Snapdeal; Foxconn unit invests $200 mln |first1=Nivedita |last1=Bhattacharjee |first2=J.R. |last2=Wu |work=] |date=August 18, 2015 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207210953/https://www.reuters.com/article/ebay-foxconn-snapdeal-idUKL3N10T3LK20150818/ |url-status=live }}</ref> In September 2015, Propay and ] were eliminated as payment methods on the eBay website, citing low usage.<ref>{{cite news |url=https://www.retaildive.com/news/update-ebay-bans-paypal-payment-rivals/404915/ |title=UPDATE: eBay bans PayPal payment rivals |first=Daphne |last=Howland |work=] |date=September 1, 2015 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207224142/https://www.retaildive.com/news/update-ebay-bans-paypal-payment-rivals/404915/ |url-status=live }}</ref> | |||
In its Q1 2008 results, total payment volume via PayPal increased 17%, but off the eBay auction site it was up 61%.<ref name="Q1 eBay earnings call April 16, 2008"/> | |||
] and eBay entered into a strategic partnership in July 2017 under which eBay acquired a 5.44% stake in Flipkart in exchange for the contribution of its India business unit valued at $211 million and a $514 million cash investment in Flipkart. Flipkart launched a program to allow its sellers to sell to customers globally in partnership with eBay. eBay reported a gain of $167 million on the sale of its India operations.<ref>{{Cite news |url=https://www.livemint.com/Companies/RjjyJUShEtiZ2DjgzUBczM/Flipkart-to-buy-eBay-India-as-part-of-14-billion-fundrais.html |title=Flipkart to buy eBay India as part of $1.4 billion fund-raising deal |last1=Dalal |first1=Mihir |first2=Anirban |last2=Sen |work=] |date=April 10, 2017 |archive-url=https://web.archive.org/web/20180612163616/https://www.livemint.com/Companies/RjjyJUShEtiZ2DjgzUBczM/Flipkart-to-buy-eBay-India-as-part-of-14-billion-fundrais.html |archive-date=June 12, 2018 |url-status=live}}</ref><ref>{{Cite news |url=https://techcrunch.com/2017/04/10/flipkart-1-4-billion/ |title=Flipkart raises $1.4 billion from eBay, Microsoft and Tencent at an $11.6 billion valuation |last=Russell |first=Jon |work=] |date=April 10, 2017 |archive-date=September 8, 2020 |archive-url=https://web.archive.org/web/20200908185910/https://techcrunch.com/2017/04/10/flipkart-1-4-billion/ |url-status=live}}</ref><ref>{{Cite news |url=https://economictimes.indiatimes.com/small-biz/startups/flipkarts-products-now-available-to-global-customers/articleshow/60156163.cms |title=Flipkart's products now available to global customers |work=] |date=August 21, 2017 |url-access=subscription |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207210753/https://economictimes.indiatimes.com/small-biz/startups/flipkarts-products-now-available-to-global-customers/articleshow/60156163.cms |url-status=live }}</ref><ref>{{Cite news |url=https://economictimes.indiatimes.com/small-biz/startups/ebay-secures-5-4-stake-in-flipkart/articleshow/61214571.cms |title=eBay secures 5.4% stake in Flipkart |first=Varsha |last=Bansal |work=] |date=October 25, 2017 |url-access=subscription |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207215700/https://economictimes.indiatimes.com/small-biz/startups/ebay-secures-5-4-stake-in-flipkart/articleshow/61214571.cms |url-status=live }}</ref> In May 2018, eBay sold its stake in Flipkart to ] and relaunched its operations in India.<ref>{{Cite news |url=https://asia.nikkei.com/Business/Companies/eBay-to-relaunch-India-operations-after-earning-1.1-billion-from-Flipkart-stake |title=eBay to relaunch India operations after earning $1.1 billion from Flipkart stake |work=] |date=May 10, 2018 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207215702/https://asia.nikkei.com/Business/Companies/eBay-to-relaunch-India-operations-after-earning-1.1-billion-from-Flipkart-stake |url-status=live }}</ref> In August 2017, eBay shut ].<ref>{{Cite news |url=https://wrrv.com/half-com-shutting-down-where-to-buy-used-cds-dvds-books/ |title=Half.com Shutting Down, Where to Buy Used CD's, DVD's & Books? |author=Brandi |work=] |date=August 8, 2017 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208103726/https://wrrv.com/half-com-shutting-down-where-to-buy-used-cds-dvds-books/ |url-status=live }}</ref> In October 2017, eBay released ] capability allowing users to find listings on the site that match an item depicted in a photo, using ] and ] technologies.<ref>{{Cite news |url=https://techcrunch.com/2017/10/26/ebay-launches-visual-search-tools-that-let-you-shop-using-photos-from-your-phone-or-web/ |title=eBay launches visual search tools that let you shop using photos from your phone or web |first=Sarah |last=Perez |work=] |date=October 26, 2017 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207233351/https://techcrunch.com/2017/10/26/ebay-launches-visual-search-tools-that-let-you-shop-using-photos-from-your-phone-or-web/ |url-status=live }}</ref><ref>{{Cite news |url=https://techcrunch.com/2017/07/26/ebay-to-launch-visual-search-tools-for-finding-products-using-photos-from-your-phone-or-web/ |title=Ebay to launch visual search tools for finding products using photos from your phone or web |first=Sarah |last=Perez |work=] |date=July 26, 2017 |archive-date=August 17, 2020 |archive-url=https://web.archive.org/web/20200817195326/https://techcrunch.com/2017/07/26/ebay-to-launch-visual-search-tools-for-finding-products-using-photos-from-your-phone-or-web/ |url-status=live}}</ref> | |||
For most listing categories, eBay sellers are permitted to offer a variety of payment systems such as Escrow.com,<ref name="eBay Inc">{{cite web|url=http://pages.ebay.com/help/pay/escrow.html|title=Using escrow services for eBay Motors vehicle purchases|publisher=eBay Inc.}}</ref> ], ], Propay, and Skrill.<ref name="Accepted Payments Policy"/> Propay and Skrill were banned effective September 27, 2015, citing low usage.<ref name=ecom-ebayban>{{cite web|title=eBay Bans Sellers from Offering PayPal Rivals|url=http://www.ecommercebytes.com/cab/cab/abn/y15/m08/i28/s02|website=eCommerce Bytes|accessdate=August 31, 2015|deadurl=yes|archiveurl=https://web.archive.org/web/20150831141931/http://www.ecommercebytes.com/cab/cab/abn/y15/m08/i28/s02|archivedate=August 31, 2015}}</ref> | |||
On January 31, 2018, eBay announced that it would replace PayPal as its primary payments provider with Netherlands-based start-up ], resulting in lower costs and more control of merchants.<ref>{{Cite news |url=https://www.cnbc.com/2018/02/01/why-ebay-abandoned-paypal-for-a-smaller-european-competitor.html |title=Why eBay abandoned PayPal for a smaller European competitor |last=Browne |first=Ryan |work=] |date=February 1, 2018 |archive-date=November 9, 2020 |archive-url=https://web.archive.org/web/20201109022838/https://www.cnbc.com/2018/02/01/why-ebay-abandoned-paypal-for-a-smaller-european-competitor.html |url-status=live}}</ref> In May 2018, eBay acquired the Japanese e-commerce platform ] for $573 million.<ref>{{Cite news |url=https://techcrunch.com/2018/07/20/ebay-qoo10/ |title=EBay paid $573M to buy Japanese e-commerce platform Qoo10, filing reveals |first1=Ingrid |last1=Lunden |first2=Jon |last2=Russell |work=] |date=July 20, 2018 |archive-date=August 17, 2020 |archive-url=https://web.archive.org/web/20200817200935/https://techcrunch.com/2018/07/20/ebay-qoo10/ |url-status=live}}</ref><ref>{{Cite press release |url=https://www.ebayinc.com/stories/news/ebay-completes-acquisition-of-giosis-japan-business/ |title=eBay Completes Acquisition of Giosis' Japan Business |website=ebayinc.com |date=May 2, 2018 |archive-date=September 27, 2020 |archive-url=https://web.archive.org/web/20200927180932/https://www.ebayinc.com/stories/news/ebay-completes-acquisition-of-giosis-japan-business/ |url-status=live}}</ref> In July 2018, eBay announced support for ] as well as a partnership with ] for seller financing loans of up to $100,000.<ref>{{Cite news |url=https://techcrunch.com/2018/07/24/ebay-to-add-support-for-apple-pay-partners-with-square-capital-on-seller-financing/ |title=Ebay to add support for Apple Pay, partners with Square Capital on seller financing |first=Sarah |last=Perez |work=] |date=July 24, 2018 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207215659/https://techcrunch.com/2018/07/24/ebay-to-add-support-for-apple-pay-partners-with-square-capital-on-seller-financing/ |url-status=live }}</ref><ref>{{Cite news |url=https://www.bloomberg.com/news/articles/2018-07-24/ebay-to-accept-apple-pay-and-offer-merchant-loans-with-square |title=EBay to Accept Apple Pay and Offer Merchant Loans With Square |first=Spencer |last=Soper |work=] |date=July 24, 2018 |url-access=subscription |access-date=February 26, 2024 |archive-date=January 30, 2022 |archive-url=https://web.archive.org/web/20220130151530/https://www.bloomberg.com/news/articles/2018-07-24/ebay-to-accept-apple-pay-and-offer-merchant-loans-with-square |url-status=live }}</ref> In September 2018, in response to the ], eBay announced plans to install a security fence around the perimeter of its San Jose headquarters to protect employees.<ref>{{cite news |url=https://www.mercurynews.com/2018/09/21/ebay-to-install-fencing-at-san-jose-hq-to-protect-employees/ |last1=Depuy |first1=Emily |title=eBay to install fencing at San Jose HQ to protect employees |work=] |date=September 21, 2018 |archive-date=April 14, 2021 |archive-url=https://web.archive.org/web/20210414152924/https://www.mercurynews.com/2018/09/21/ebay-to-install-fencing-at-san-jose-hq-to-protect-employees/ |url-status=live}}</ref> | |||
Escrow.com is eBay's approved ] site. The transactions processed through Escrow.com largely are in relation to eBay Motors; however, they are not restricted to this type of listing.<ref name="eBay Inc"/> | |||
In March 2019, the company paid its first ] following investor pressure to improve shareholder return.<ref>{{Cite news |last=Thomas |first=Patrick |date=January 29, 2019 |title=EBay to Pay Its First-Ever Dividend |url=https://www.wsj.com/articles/ebay-to-pay-its-first-ever-dividend-11548800151 |work=] |access-date=February 26, 2024 |archive-date=January 24, 2024 |archive-url=https://web.archive.org/web/20240124064924/https://www.wsj.com/articles/ebay-to-pay-its-first-ever-dividend-11548800151 |url-status=live }}</ref> On July 31, 2019, the company acquired a 5.59% stake in Paytm Mall.<ref>{{cite news |url=https://economictimes.indiatimes.com/internet/ettech-top-5-ebay-buys-stake-in-paytm-mall-e-comm-sales-boom-despite-lower-discounts-more/articleshow/70269780.cms |title=Tech Top 5: EBay buys stake in Paytm Mall, E-comm sales boom despite lower discounts & more |newspaper=] |date=July 18, 2019 |archive-date=August 11, 2020 |archive-url=https://web.archive.org/web/20200811014419/https://tech.economictimes.indiatimes.com/news/internet/ettech-top-5-ebay-buys-stake-in-paytm-mall-e-comm-sales-boom-despite-lower-discounts-more/70269780 |url-status=live}}</ref><ref>{{Cite news |url=https://www.livemint.com/companies/news/ebay-logs-into-paytm-mall-with-5-5-stake-eyes-pie-of-online-retail-1563420493902.html |title=eBay logs into Paytm Mall with 5.5% stake, eyes pie of online retail |first=Deepti |last=Chaudhary |work=] |date=July 18, 2019 |access-date=February 26, 2024 |archive-date=January 17, 2024 |archive-url=https://web.archive.org/web/20240117173406/https://www.livemint.com/companies/news/ebay-logs-into-paytm-mall-with-5-5-stake-eyes-pie-of-online-retail-1563420493902.html |url-status=live }}</ref> In September 2019, facing pressure from ] ], ] resigned as CEO. ], senior vice president and chief financial officer since 2015, was appointed as the interim CEO.<ref>{{Cite news |url=https://www.reuters.com/article/ebay-ceo-idINKBN1WA1S8/ |title=EBay CEO steps down, cites differences with board |first1=Amal |last1=S |first2=Vibhuti |last2=Sharma |work=] |date=September 25, 2019 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207211303/https://www.reuters.com/article/ebay-ceo-idINKBN1WA1S8/ |url-status=live }}</ref><ref>{{cite news |url=https://www.cnbc.com/2019/09/25/ebay-ceo-devin-wenig-is-stepping-down-as-the-company-continues-review-of-potential-sale-of-assets.html |title=eBay CEO Devin Wenig is stepping down as the company continues review of potential sale of assets |last=Kim |first=Jasmine |work=] |date=September 25, 2019 |archive-date=November 4, 2020 |archive-url=https://web.archive.org/web/20201104120726/https://www.cnbc.com/2019/09/25/ebay-ceo-devin-wenig-is-stepping-down-as-the-company-continues-review-of-potential-sale-of-assets.html |url-status=live}}</ref> In November 2019, eBay agreed to sell StubHub to ] for $4.05 billion in cash; the sale was completed in February 2020.<ref>{{Cite news |last=Rubin |first=Ben Fox |title=eBay is selling StubHub tickets marketplace to Viagogo for $4 billion |url=https://www.cnet.com/news/ebay-is-selling-stubhub-tickets-marketplace-to-viagogo-for-4-billion/ |work=] |date=November 25, 2019 |url-status=live |archive-url=https://web.archive.org/web/20201223131310/https://www.cnet.com/news/ebay-is-selling-stubhub-tickets-marketplace-to-viagogo-for-4-billion/ |archive-date=December 23, 2020}}</ref><ref>{{Cite press release |url=https://www.prnewswire.com/news-releases/ebay-completes-sale-of-stubhub-301004896.html |title=eBay Completes Sale of StubHub |publisher=] |date=February 13, 2020 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207213618/https://www.prnewswire.com/news-releases/ebay-completes-sale-of-stubhub-301004896.html |url-status=live }}</ref><ref>{{Cite news |url=https://www.forbes.com/sites/noahkirsch/2020/05/27/worst-deal-ever/ |title=The Worst Deal Ever: The Inside Story Of The Epically Bad |first=Noah |last=Kirsch |work=] |date=May 27, 2020 |url-access=limited |access-date=February 26, 2024 |archive-date=February 13, 2024 |archive-url=https://web.archive.org/web/20240213211719/https://www.forbes.com/sites/noahkirsch/2020/05/27/worst-deal-ever/ |url-status=live }}</ref> | |||
eBay runs an affiliate program under the name eBay Partner Network.<ref name="eBay Partner Network"/> eBay affiliate marketers were originally paid a percentage of the eBay seller's transaction fees, with commissions ranging from 50% to 75% of the fees paid for an item purchased. In October 2009, eBay changed to an affiliate payout system that it calls Quality Click Pricing, in which affiliates are paid an amount determined by an undisclosed algorithm. The total earnings amount is then divided by the number of clicks the affiliate sent to eBay and is reported as Earnings Per Click, or EPC. In October 2013, ePN launched a new pricing model. The new model is more transparent and is based on category-level base commission rates with bonuses available for referring new and reactivated buyers.<ref name=autogenerated5>{{cite web|url=http://www.ebaypartnernetworkblog.com/en/2013/09/new-pricing-to-launch-on-october-1st|title=New Pricing to Launch on October 1st|publisher=eBay Inc.}}</ref> | |||
===2020s=== | |||
On April 18, 2012, eBay reported a 29% Q1 revenue increase to $3.3 billion compared to their Q1 in 2011. Net income was reported to be at $570 million for the quarter.<ref>{{cite web|url=https://techcrunch.com/2012/04/18/ebay-beats-q1-revenue-up-29-percent-to-3-3b-net-income-up-20-percent/|title=eBay Beats; Q1 Revenue Up 29 Percent To $3.3B; Net Income Up 20 Percent|first=Leena|last=Rao|work=TechCrunch|publisher=AOL}}</ref> | |||
In April 2020, ] became the CEO of the company.<ref>{{cite news |url=https://www.cnbc.com/2020/04/13/walmart-executive-jamie-iannone-picked-as-ebays-new-ceo.html |last=Repko |first=Melissa |title=Walmart executive picked as eBay's new CEO |work=] |date=April 13, 2020 |archive-date=July 30, 2020 |archive-url=https://web.archive.org/web/20200730220004/https://www.cnbc.com/2020/04/13/walmart-executive-jamie-iannone-picked-as-ebays-new-ceo.html |url-status=live}}</ref> In June 2020, ] and ] resigned from the ] of the company; both had been directors since 2003.<ref>{{Cite web |url=https://www.sec.gov/Archives/edgar/data/1065088/000120677420001664/ebay3755791-def14a.htm |title=Ebay Inc. Schedule 14A Proxy Statement Pursuant to Section 14(a) of the Securities Exchange Act of 1934 (Amendment No. ) |publisher=] |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207204845/https://www.sec.gov/Archives/edgar/data/1065088/000120677420001664/ebay3755791-def14a.htm |url-status=live }}</ref> In July 2020, eBay sold its ] business to Adevinta for $2.5 billion in cash and 540 million shares of Adevinta. To gain regulatory approval, ] was further divested. eBay sold its shares in Adevinta in 2023, when that company was acquired by ]s.<ref>{{Cite news |url=https://techcrunch.com/2023/11/21/ebay-to-gain-2-2b-from-sales-of-its-shares-in-classified-biz-adevinta/ |title=eBay to gain $2.2B from sales of its shares in classified biz Adevinta |first=Sarah |last=Perez |work=] |date=November 21, 2023 |access-date=February 26, 2024 |archive-date=February 2, 2024 |archive-url=https://web.archive.org/web/20240202113153/https://techcrunch.com/2023/11/21/ebay-to-gain-2-2b-from-sales-of-its-shares-in-classified-biz-adevinta/ |url-status=live }}</ref><ref>{{cite news |url=https://www.reuters.com/article/us-ebay-classifieds-m-a/adevinta-wins-auction-to-buy-ebays-classified-ads-unit-for-nearly-9-billion-idUKKCN24L0ID |title=Adevinta wins auction to buy eBay's classified ads unit for nearly $9 billion |last1=Barbaglia |first1=Pamela |first2=Greg |last2=Roumeliotis |date=July 20, 2020 |work=] |archive-date=April 8, 2023 |archive-url=https://web.archive.org/web/20230408063746/https://www.reuters.com/article/us-ebay-classifieds-m-a/adevinta-wins-auction-to-buy-ebays-classified-ads-unit-for-nearly-9-billion-idUKKCN24L0ID |url-status=live}}</ref><ref>{{Cite news |url=https://www.reuters.com/business/adevinta-ebay-clear-final-hurdle-13-bln-advertising-tie-up-2021-06-18/ |title=Adevinta, eBay clear final hurdle in $13 bln advertising tie-up |last=Solsvik |first=Terje |work=] |date=June 18, 2021 |archive-url=https://web.archive.org/web/20210618092406/https://www.reuters.com/business/adevinta-ebay-clear-final-hurdle-13-bln-advertising-tie-up-2021-06-18/ |archive-date=June 18, 2021 |url-status=live}}</ref> | |||
In September 2020, ] resigned from the board of directors, after resigning as chairman in 2015.<ref>{{cite news |url=https://www.wsj.com/articles/ebay-founder-pierre-omidyar-steps-down-from-board-11599781715 |title=EBay Founder Pierre Omidyar Steps Down From Board |work=] |last=Armental |first=Maria |date=September 10, 2020 |url-access=subscription |archive-date=December 19, 2020 |archive-url=https://web.archive.org/web/20201219120221/https://www.wsj.com/articles/ebay-founder-pierre-omidyar-steps-down-from-board-11599781715?mod=business_major_pos7 |url-status=live}}</ref> In November 2021, eBay sold its South Korean business to ] for $3 billion.<ref>{{Cite press release |url=https://www.prnewswire.com/news-releases/ebay-completes-transfer-of-its-businesses-in-korea-to-emart-301423649.html |title=eBay Completes Transfer of its Businesses in Korea to Emart |publisher=] |date=November 14, 2021 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208103724/https://www.prnewswire.com/news-releases/ebay-completes-transfer-of-its-businesses-in-korea-to-emart-301423649.html |url-status=live }}</ref><ref>{{Cite news |url=https://www.techinasia.com/report-emart-buy-ebays-south-korean-business-3b |title=Report: E-Mart to buy majority of Ebay's South Korean business for $3b |first=Deepti |last=Sri |work=] |date=June 25, 2021 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207205618/https://www.techinasia.com/report-emart-buy-ebays-south-korean-business-3b |url-status=live }}</ref> | |||
For the fiscal year 2017, eBay reported losses of US$1.016 billion, with an annual revenue of US$9.567 billion, an increase of 6.6% over the previous fiscal cycle. eBay's shares traded at over $35 per share, and its market capitalization was valued at over US$27.2 billion in October 2018. | |||
In May 2022, eBay acquired a stake in ] and became the preferred secondary marketplace for Funko.<ref>{{Cite press release |url=https://www.prnewswire.com/news-releases/the-chernin-group-led-consortium-to-acquire-263-million-in-funko-a-leading-pop-culture-lifestyle-brand-301541298.html |title=The Chernin Group-Led Consortium to Acquire $263 Million in Funko, a Leading Pop Culture Lifestyle Brand |publisher=] |date=May 5, 2022 |access-date=February 26, 2024 |archive-date=February 3, 2024 |archive-url=https://web.archive.org/web/20240203200058/https://www.prnewswire.com/news-releases/the-chernin-group-led-consortium-to-acquire-263-million-in-funko-a-leading-pop-culture-lifestyle-brand-301541298.html |url-status=live }}</ref> In June 2022, the company acquired KnownOrigin, a marketplace for ]s.<ref>{{Cite press release |url=https://www.prnewswire.com/news-releases/ebay-acquires-leading-nft-marketplace-knownorigin-301573028.html |title=eBay Acquires Leading NFT Marketplace, KnownOrigin |publisher=] |date=June 22, 2022 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207213618/https://www.prnewswire.com/news-releases/ebay-acquires-leading-nft-marketplace-knownorigin-301573028.html |url-status=live }}</ref><ref>{{cite news |url=https://techcrunch.com/2022/06/22/ebay-acquires-nft-marketplace-knownorigin/ |title=eBay acquires NFT marketplace KnownOrigin for an undisclosed sum |first=Aisha |last=Malik |work=] |date=June 22, 2022 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207213914/https://techcrunch.com/2022/06/22/ebay-acquires-nft-marketplace-knownorigin/ |url-status=live }}</ref> In August 2022, the company acquired the myFitment group of companies, specializing in online sales of automotive and powersports parts and accessories.<ref>{{Cite press release |url=https://www.prnewswire.com/news-releases/ebay-acquires-the-myfitment-group-of-companies-to-enhance-part-and-accessories-listing-experience-301611024.html |title=eBay Acquires the myFitment Group of Companies to Enhance Part and Accessories Listing Experience |publisher=] |date=August 23, 2022 |access-date=February 26, 2024 |archive-date=January 16, 2024 |archive-url=https://web.archive.org/web/20240116133257/https://www.prnewswire.com/news-releases/ebay-acquires-the-myfitment-group-of-companies-to-enhance-part-and-accessories-listing-experience-301611024.html |url-status=live }}</ref> In October 2022, the company acquired ], a marketplace for collectible card games, for up to $295 million.<ref>{{Cite press release |url=https://www.prnewswire.com/news-releases/ebay-acquires-tcgplayer-301663370.html |title=eBay Acquires TCGplayer |publisher=] |date=October 31, 2022 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207205658/https://www.prnewswire.com/news-releases/ebay-acquires-tcgplayer-301663370.html |url-status=live }}</ref><ref>{{cite news |url=https://techcrunch.com/2022/08/22/ebay-acquiring-trading-card-marketplace-tcgplayer-295m/ |title=eBay is acquiring trading card marketplace TCGplayer for up to $295M |first=Aisha |last=Malik |work=] |date=August 22, 2022 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207220822/https://techcrunch.com/2022/08/22/ebay-acquiring-trading-card-marketplace-tcgplayer-295m/ |url-status=live }}</ref> | |||
In July 2023, the company acquired Certiligo, a provider of ]-powered digital IDs and authentication for apparel and fashion goods.<ref>{{Cite news |url=https://www.prnewswire.com/news-releases/ebay-acquires-certilogo-301874120.html |title=eBay Acquires Certilogo |publisher=] |date=July 11, 2023 |access-date=February 26, 2024 |archive-date=January 18, 2024 |archive-url=https://web.archive.org/web/20240118131026/https://www.prnewswire.com/news-releases/ebay-acquires-certilogo-301874120.html |url-status=live }}</ref><ref>{{cite news |url=https://techcrunch.com/2023/07/11/ebay-acquires-product-authentication-company-certilogo/ |title=eBay acquires AI-powered product authentication company Certilogo |first=Aisha |last=Malik |work=] |date=July 11, 2023 |access-date=February 26, 2024 |archive-date=February 2, 2024 |archive-url=https://web.archive.org/web/20240202113157/https://techcrunch.com/2023/07/11/ebay-acquires-product-authentication-company-certilogo/ |url-status=live }}</ref> In January 2024, the company announced plans to lay off 9% of its workforce after hiring outpaced growth projections.<ref>{{Cite web |last=Vanian |first=Jonathan |date=2024-01-24 |title=EBay to eliminate about 1,000 jobs, or 9% of full-time workforce |url=https://www.cnbc.com/2024/01/23/ebay-to-slash-about-1000-roles-or-approximately-9percent-of-full-time-employees.html |access-date=2024-01-24 |website=CNBC |language=en |archive-date=February 24, 2024 |archive-url=https://web.archive.org/web/20240224064100/https://www.cnbc.com/2024/01/23/ebay-to-slash-about-1000-roles-or-approximately-9percent-of-full-time-employees.html |url-status=live }}</ref> | |||
===Financial history=== | |||
{| class="wikitable float-left" style="text-align: right;" | {| class="wikitable float-left" style="text-align: right;" | ||
!Year | !Year | ||
Line 126: | Line 124: | ||
!Employees | !Employees | ||
|- | |- | ||
|2005<ref>{{Cite web|url= |
|2005<ref>{{Cite web |url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2005.pdf |title=2005 Annual Report |access-date=June 11, 2023 |archive-date=August 4, 2020 |archive-url=https://web.archive.org/web/20200804111509/https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2005.pdf |url-status=live}}</ref> | ||
|4,552 | |4,552 | ||
|1,082 | |1,082 | ||
|11,789 | |11,789 | ||
|15.65 | |15.65 | ||
|11,600 | |||
| | |||
|- | |- | ||
|2006<ref>{{Cite web|url= |
|2006<ref>{{Cite web |url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2006.pdf |title=2006 Annual Report |access-date=June 11, 2023 |archive-date=October 11, 2020 |archive-url=https://web.archive.org/web/20201011055917/https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2006.pdf |url-status=live}}</ref> | ||
|5,970 | |5,970 | ||
|1,126 | |1,126 | ||
|13,494 | |13,494 | ||
|13.00 | |13.00 | ||
|13,200 | |||
| | |||
|- | |- | ||
|2007<ref>{{Cite web|url= |
|2007<ref>{{Cite web |url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2007.pdf |title=2007 Annual Report |access-date=June 11, 2023 |archive-date=August 5, 2020 |archive-url=https://web.archive.org/web/20200805024553/https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2007.pdf |url-status=live}}</ref> | ||
|7,672 | |7,672 | ||
|348 | |348 | ||
|15,366 | |15,366 | ||
|13.25 | |13.25 | ||
|15,500 | |||
| | |||
|- | |- | ||
|2008<ref>{{Cite web|url= |
|2008<ref>{{Cite web |url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2008.pdf |title=2008 Annual Report |access-date=June 11, 2023 |archive-date=August 4, 2020 |archive-url=https://web.archive.org/web/20200804085943/https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2008.pdf |url-status=live}}</ref> | ||
|8,541 | |8,541 | ||
|1,779 | |1,779 | ||
|15,592 | |15,592 | ||
|9.58 | |9.58 | ||
|16,200 | |||
| | |||
|- | |- | ||
|2009<ref>{{Cite web|url= |
|2009<ref>{{Cite web |url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2009.pdf |title=2009 Annual Report |access-date=June 11, 2023 |archive-date=October 21, 2020 |archive-url=https://web.archive.org/web/20201021212559/https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2009.pdf |url-status=live}}</ref> | ||
|8,727 | |8,727 | ||
| 2,389 | | 2,389 | ||
|18,408 | |18,408 | ||
|7.29 | |7.29 | ||
|16,400 | |||
| | |||
|- | |- | ||
|2010<ref>{{Cite web|url= |
|2010<ref>{{Cite web |url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2010.pdf |title=2010 Annual Report |access-date=June 11, 2023 |archive-date=August 5, 2020 |archive-url=https://web.archive.org/web/20200805081243/https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2010.pdf |url-status=live}}</ref> | ||
|9,156 | |9,156 | ||
| 1,801 | | 1,801 | ||
|22,004 | |22,004 | ||
|9.68 | |9.68 | ||
|17,700 | |||
| | |||
|- | |- | ||
|2011<ref>{{Cite web|url= |
|2011<ref>{{Cite web |url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2011.pdf |title=2011 Annual Report |access-date=June 11, 2023 |archive-date=August 4, 2020 |archive-url=https://web.archive.org/web/20200804120716/https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2011.pdf |url-status=live}}</ref> | ||
|11,652 | |11,652 | ||
|3,229 | |3,229 | ||
|27,320 | |27,320 | ||
|12.28 | |12.28 | ||
|27,770 | |||
| | |||
|- | |- | ||
|2012<ref>{{Cite web|url= |
|2012<ref>{{Cite web |url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2012.pdf |title=2012 Annual Report |access-date=June 11, 2023 |archive-date=August 5, 2020 |archive-url=https://web.archive.org/web/20200805080416/https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2012.pdf |url-status=live}}</ref> | ||
|14,072 | |14,072 | ||
|2,609 | |2,609 | ||
|37,074 | |37,074 | ||
|16.61 | |16.61 | ||
|31,500 | |||
| | |||
|- | |- | ||
|2013<ref>{{Cite web|url= |
|2013<ref>{{Cite web |url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2013.pdf |title=2013 Annual Report |access-date=June 11, 2023 |archive-date=August 4, 2020 |archive-url=https://web.archive.org/web/20200804125552/https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2013.pdf |url-status=live}}</ref> | ||
| |
|16,047 | ||
|2,856 | |2,856 | ||
|41,488 | |41,488 | ||
Line 189: | Line 187: | ||
|33,500 | |33,500 | ||
|- | |- | ||
|2014<ref>{{Cite web|url= |
|2014<ref>{{Cite web |url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2014.pdf |title=2014 Annual Report |access-date=June 11, 2023 |archive-date=August 5, 2020 |archive-url=https://web.archive.org/web/20200805020814/https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2014.pdf |url-status=live}}</ref> | ||
|8,790 | |8,790 | ||
|46 | |46 | ||
Line 196: | Line 194: | ||
|34,600 | |34,600 | ||
|- | |- | ||
|2015<ref>{{Cite web|url= |
|2015<ref>{{Cite web |url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2015.pdf |title=2015 Annual Report |access-date=June 11, 2023 |archive-date=October 26, 2020 |archive-url=https://web.archive.org/web/20201026042555/https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2015.pdf |url-status=live}}</ref> | ||
|8,592 | |8,592 | ||
| 1,725 | | 1,725 | ||
Line 203: | Line 201: | ||
|11,600 | |11,600 | ||
|- | |- | ||
|2016<ref>{{Cite web|url= |
|2016<ref>{{Cite web |url=https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2016.pdf |title=2016 Annual Report |access-date=June 11, 2023 |archive-date=October 26, 2020 |archive-url=https://web.archive.org/web/20201026043650/https://www.annualreports.com/HostedData/AnnualReportArchive/e/NASDAQ_EBAY_2016.pdf |url-status=live}}</ref> | ||
|8,979 | |8,979 | ||
|7,266 | |7,266 | ||
Line 210: | Line 208: | ||
|12,600 | |12,600 | ||
|- | |- | ||
|2017<ref>{{Cite web|url=https://investors.ebayinc.com/financial-information/annual-reports/default.aspx|title=eBay Inc. - Financial Information - Annual Reports| |
|2017<ref>{{Cite web |url=https://investors.ebayinc.com/financial-information/annual-reports/default.aspx |title=eBay Inc. - Financial Information - Annual Reports |publisher=eBay |archive-date=October 20, 2020 |archive-url=https://web.archive.org/web/20201020200301/https://investors.ebayinc.com/financial-information/annual-reports/default.aspx |url-status=live}}</ref> | ||
|9,567 | |9,567 | ||
| |
|(1,016) | ||
|25,981 | |25,981 | ||
|35.06 | |35.06 | ||
|14,100 | |14,100 | ||
|- | |||
|2018<ref>{{Cite web |url=https://www.sec.gov/ix?doc=/Archives/edgar/data/1065088/000106508819000006/ebay201810-k.htm |title=eBay Inc. 2018 Annual Report (Form 10-K) |publisher=] |archive-date=August 20, 2020 |archive-url=https://web.archive.org/web/20200820112046/https://www.sec.gov/ix?doc=/Archives/edgar/data/1065088/000106508819000006/ebay201810-k.htm |url-status=live}}</ref> | |||
|10,746 | |||
|2,530 | |||
|22,819 | |||
|34.31 | |||
|14,000 | |||
|- | |||
|2019<ref>{{cite web |url=https://ebay.q4cdn.com/610426115/files/doc_financials/2019/ar/2019-Annual-Report-(3).pdf |title=eBay, Inc. 2019 Annual Report (Form 10-K) |date=January 2020 |publisher=eBay |access-date=June 11, 2023 |archive-date=September 26, 2020 |archive-url=https://web.archive.org/web/20200926064713/https://ebay.q4cdn.com/610426115/files/doc_financials/2019/ar/2019-Annual-Report-(3).pdf |url-status=live}}</ref> | |||
|10,800 | |||
|1,792 | |||
|18,174 | |||
|35.50 | |||
|13,300 | |||
|- | |||
|2020<ref>{{Cite web |url=https://www.sec.gov/ix?doc=/Archives/edgar/data/0001065088/000106508821000006/ebay-20201231.htm |title=eBay Inc. 2020 Annual Report (Form 10-K) |website=sec.gov |language=en-US |access-date=September 26, 2021 |archive-date=April 28, 2022 |archive-url=https://web.archive.org/web/20220428063751/https://www.sec.gov/ix?doc=/Archives/edgar/data/0001065088/000106508821000006/ebay-20201231.htm |url-status=live}}</ref> | |||
|8,894 | |||
|5,667 | |||
|19,310 | |||
| | |||
|12,700 | |||
|- | |||
|2021<ref name=10K/> | |||
|10,420 | |||
|13,608 | |||
|26,626 | |||
| | |||
|10,800 | |||
|- | |||
|2022<ref name=10K/> | |||
|9,790 | |||
|(1,270) | |||
|20,850 | |||
| | |||
|11,600 | |||
|} | |} | ||
==Philanthropy and charity auctions== | |||
===Environmental record=== | |||
Using ] as an arbiter, eBay allows sellers to donate a portion of their auction proceeds to a charity of the seller's choice and charges discounted fees for charity auctions.<ref>{{Cite news |url=https://thenextweb.com/apps/2015/06/09/ebay-update-adds-a-sell-for-charity-option-for-us-and-uk-markets/ |title=eBay update adds a Sell for Charity option for US and UK markets |work=] |first=Jackie |last=Dove |date=June 9, 2015 |archive-url=https://web.archive.org/web/20200924051045/https://thenextweb.com/apps/2015/06/09/ebay-update-adds-a-sell-for-charity-option-for-us-and-uk-markets/ |archive-date=September 24, 2020 |url-status=live}}</ref> | |||
On May 8, 2008, eBay announced the opening of its newest building on the company's North Campus in ], which is the first structure in the city to be built from the ground up to ] Gold standards.<ref name="autogenerated3"/> The building, the first the company had built in its 13-year existence, uses an array of 3,248 solar panels, spanning {{convert|60000|sqft|m2}}, and providing 650 kilo]s of power to eBay's campus.<ref name="autogenerated1"/> The array can supply 15–18% of the company's total energy requirements, reducing the amount of ]es that would be produced to create that energy by other means.<ref name="autogenerated1" /> ], the company responsible for designing the array, estimates that the solar panels installed on eBay's campus will prevent 37 million pounds of ] from being released into the environment as a result of replaced power production over the next three decades. Creating an equivalent impact to remove the same amount of carbon dioxide from the atmosphere would require planting {{convert|322|acre|km2}} of trees. | |||
High-profile charity auctions facilitated via eBay include the "Power Lunch" with investor ] for 8 people at the ] restaurant in New York City, with all of the proceeds going to the ]. Auctions were held annually in 21 years between 2000 and 2022, with no auctions in 2020 and 2021 due to the ]. In total, auctions on eBay for lunch with Buffett raised $53.2 million for the Glide Foundation, with winning bids ranging from $2 million to as high as $19 million for the final auction in 2022.<ref>{{cite news |url=https://www.reuters.com/article/buffett-lunch-auction-idUSN1115876120100612/ |title=UPDATE 1-Warren Buffett lunch sells for $2.63 mln on eBay |first1=Elinor |last1=Comlay |first2=Jonathan |last2=Stempel |work=] |date=June 11, 2010 |archive-date=January 2, 2016 |archive-url=https://web.archive.org/web/20160102221610/http://www.reuters.com/article/buffett-lunch-auction-idUSN1115876120100612 |url-status=live}}</ref><ref>{{cite news |url=https://www.nbcnews.com/id/wbna47771586 |title=Cost to lunch with Warren Buffett: $3.5 million |agency=] |work=] |date=June 9, 2012 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208090946/https://www.nbcnews.com/id/wbna47771586 |url-status=dead }}</ref><ref>{{Cite news |url=https://www.reuters.com/business/bidding-tops-123-mln-warren-buffett-charity-lunch-2022-06-17/ |title=Warren Buffett charity lunch fetches winning bid of $19 million |first=Jonathan |last=Stempel |work=] |date=June 18, 2022 |access-date=February 26, 2024 |archive-date=November 3, 2023 |archive-url=https://web.archive.org/web/20231103120834/https://www.reuters.com/business/bidding-tops-123-mln-warren-buffett-charity-lunch-2022-06-17/ |url-status=live }}</ref><ref>{{cite news |url=https://www.usatoday.com/story/money/2022/06/20/warren-buffett-ebay-auction-lunch/7681611001/ |title=How much does lunch with Warren Buffett cost? Just $19 million. |first=Natalie Neysa |last=Alund |work=] |date=June 20, 2022 |access-date=February 26, 2024 |archive-date=December 8, 2023 |archive-url=https://web.archive.org/web/20231208061552/https://www.usatoday.com/story/money/2022/06/20/warren-buffett-ebay-auction-lunch/7681611001/ |url-status=live }}</ref> In May 2024, a charity auction for lunch with ], CEO of ], raised $200,000 plus an additional donation of $1.5 million for the Glide Foundation.<ref>{{Cite news |url=https://www.cbsnews.com/sanfrancisco/news/beyond-buffett-marc-benioff-lunch-auction-sf-glide-foundation/ | title=Beyond Buffett: Marc Benioff lunch auction raises $1.5M for S.F. Glide Foundation | work=] | date=May 11, 2024}}</ref> | |||
The design of the building also incorporates other elements to reduce its impact on the environment. The building is equipped with a lighting system that detects natural ambient light sources and automatically dims artificial lighting to save 39% of the power usually required to light an office building. eBay's newest building also reduces demand on local water supplies by incorporating an eco-friendly irrigation system, and low-flow shower heads and faucets. Even during construction, more than 75% of the waste from construction was recycled. eBay also runs buses between San Francisco and the San Jose campus to reduce the number of commuting vehicles.<ref name="autogenerated3" /> In 2014, eBay and several other Oregon businesses signed the Oregon Business Climate Declaration to promote local job growth and slow carbon pollution.<ref name=bizjournal>{{cite web|last1=Giegerich|first1=Andy|title=Intel, eBay in forefront as Oregon tech companies join fight against climate change|url=http://www.bizjournals.com/portland/blog/sbo/2014/09/intel-ebay-in-forefront-as-oregon-tech-companies.html|accessdate=September 24, 2014}}</ref> | |||
Also benefitting charity, a letter sent to Mark P. Mays, CEO of ] by Senator ] and forty other ] senators, complaining about comments made by conservative talk show host ], sold for $2,100,100, with all of the proceeds going to the Marine Corps-Law Enforcement Foundation, benefiting the education of children of men and women who have died serving in the armed forces. The winning bid was matched by Limbaugh.<ref>{{cite news |url=https://www.nytimes.com/2007/10/20/washington/20letter.html |title=Critical Letter to Limbaugh Fetches $2 Million |work=] |first=Stephanie |last=Strom |date=October 20, 2007 |url-access=limited |archive-date=November 24, 2020 |archive-url=https://web.archive.org/web/20201124174941/https://www.nytimes.com/2007/10/20/washington/20letter.html?em&ex=1193025600&en=044964c8f9169d02&ei=5087 |url-status=live}}</ref> | |||
===Acquisitions=== | |||
{{Main|List of acquisitions by eBay}} | |||
In 2022, more than $163 million was raised for charities via the platform.<ref name=10K/> | |||
====PayPal==== | |||
On October 3, 2002, PayPal became a wholly owned subsidiary of eBay.<ref>{{cite web | |||
|url=http://news.cnet.com/Its+official+eBay+weds+PayPal/2100-1017_3-960658.html |title=It's official: eBay weds PayPal |publisher=] |first=Troy |last=Wolverton |date=October 3, 2002 |accessdate=May 7, 2007}}</ref> Its corporate headquarters were sited in ],<ref name=samuels2012>{{Citation | |||
|first=Diana |last=Samuels |publication-date=October 29, 2012 |title=PayPal lays off 325 in effort to speed innovation |periodical=] |at=bizjournals.com |url=http://www.bizjournals.com/sanjose/blog/2012/10/paypal-lays-off-325-in-effort-to-speed.html |accessdate=October 30, 2012 }}</ref> United States at eBay's North First Street satellite office campus. On September 30, 2014, eBay Inc. announced the divestiture of PayPal as an independent company, which was completed on July 20, 2015.<ref>{{cite web |url=http://www.techtimes.com/articles/64212/20150629/ebay-and-paypal-formally-splits-on-july-20.htm/ |title=EBay And PayPal Formally Split On July 20 |publisher=ebay.com |deadurl=yes |archiveurl=https://web.archive.org/web/20150702074414/http://www.techtimes.com/articles/64212/20150629/ebay-and-paypal-formally-splits-on-july-20.htm |archivedate=July 2, 2015 }}</ref> | |||
==Stalking scandal== | |||
====Craigslist==== | |||
{{main|eBay stalking scandal}} | |||
In the summer of 2004, eBay acknowledged that it had acquired 25% of classified listings website ]. Former Craigslist executive Phillip Knowlton was the seller, and he insisted that his former employer was aware of his plans to divest his holdings. Initially, eBay assured Craigslist that they would not ask the company to change the way it does business. | |||
In June 2020, five employees were terminated and were subject to charges of ] after they were accused of targeting Ina and David Steiner, the editors and publishers of EcommerceBytes, a newsletter that eBay executives viewed as critical of the company. In addition to sending harassing messages and ], the defendants "ordered anonymous and disturbing deliveries to the victims’ home, including a preserved fetal pig, a bloody pig Halloween mask, a funeral wreath, a book on surviving the loss of a spouse, and pornography". The defendants also vandalized the couple's home in ].<ref>{{cite press release |title=eBay Inc. Issues Statement Regarding Indictments of Previously Terminated Employees |url=https://www.prnewswire.com/news-releases/ebay-inc-issues-statement-regarding-indictments-of-previously-terminated-employees-301076948.html |publisher=] |date=June 15, 2020 |archive-date=December 6, 2020 |archive-url=https://web.archive.org/web/20201206155643/https://www.ebayinc.com/stories/news/ebay-inc-issues-statement-regarding-indictments-of-previously-terminated-employees/ |url-status=live}}</ref><ref>{{cite news |url=https://www.theverge.com/2020/6/15/21291666/ebay-employees-arrested-journalist-harassment |title=Former eBay security director arrested for harassing journalist with live cockroaches |last=Robertson |first=Adi |work=] |date=June 15, 2020 |archive-date=November 6, 2020 |archive-url=https://web.archive.org/web/20201106092350/https://www.theverge.com/2020/6/15/21291666/ebay-employees-arrested-journalist-harassment |url-status=live}}</ref><ref>{{Cite news |url=https://www.bostonglobe.com/2020/06/15/metro/six-former-ebay-employees-charged-federal-cyberstalking-case-targeting-natick-couple/ |title='We are going to crush this lady': Six former eBay employees charged in federal cyberstalking case targeting Natick couple |work=] |date=June 15, 2020 |archive-date=October 27, 2020 |archive-url=https://web.archive.org/web/20201027154507/https://www.bostonglobe.com/2020/06/15/metro/six-former-ebay-employees-charged-federal-cyberstalking-case-targeting-natick-couple/ |url-status=live}}</ref><ref>{{cite news |title=6 eBay Employees Charged With Sending Bloody Pig Mask To Natick Couple |url=https://boston.cbslocal.com/2020/06/15/ebay-employees-arrested-u-s-attorney-andrew-lelling-cyberstalking/ |work=] |date=June 15, 2020 |archive-date=December 15, 2020 |archive-url=https://web.archive.org/web/20201215233616/https://boston.cbslocal.com/2020/06/15/ebay-employees-arrested-u-s-attorney-andrew-lelling-cyberstalking/ |url-status=live}}</ref><ref>{{cite press release |title=Six Former eBay Employees Charged with Aggressive Cyberstalking Campaign Targeting Natick Couple |url=https://www.justice.gov/usao-ma/pr/six-former-ebay-employees-charged-aggressive-cyberstalking-campaign-targeting-natick |publisher=] |date=June 15, 2020 |archive-date=December 13, 2020 |archive-url=https://web.archive.org/web/20201213022326/https://www.justice.gov/usao-ma/pr/six-former-ebay-employees-charged-aggressive-cyberstalking-campaign-targeting-natick |url-status=live}}</ref> The conspirators pleaded guilty and most were sentenced to prison terms.<ref>{{cite press release |url=https://www.justice.gov/usao-ma/pr/former-ebay-employee-sentenced-aggressive-cyberstalking-campaign |title=Former eBay Employee Sentenced for Aggressive Cyberstalking Campaign |publisher=] |date=November 3, 2022 |access-date=February 26, 2024 |archive-date=January 30, 2024 |archive-url=https://web.archive.org/web/20240130050032/https://www.justice.gov/usao-ma/pr/former-ebay-employee-sentenced-aggressive-cyberstalking-campaign |url-status=live }}</ref> Wenig, the company's CEO at the time of the harassment campaign, who was frequently targeted by the newsletter, was found by investigators to not have any knowledge about the harassment activities and was not charged. He left the company in September 2019 with a $57 million ].<ref>{{cite news |title=Feds: eBay staff sent spiders, roaches to harass couple |url=https://apnews.com/786117108cdfefb40e691b1b3420c689 |last=Durkin Richer |first=Alanna |work=] |date=June 15, 2020 |archive-date=December 15, 2020 |archive-url=https://web.archive.org/web/20201215233614/https://apnews.com/786117108cdfefb40e691b1b3420c689 |url-status=live}}</ref><ref>{{cite news |title=US attorney details eBay employees' harassment campaign, including live roaches and a pig fetus |url=https://techcrunch.com/2020/06/15/us-attorney-details-ebay-employees-harassment-campaign-including-live-roaches-and-a-pig-fetus/ |last=Heater |first=Brian |work=] |date=June 15, 2020 |archive-date=December 18, 2020 |archive-url=https://web.archive.org/web/20201218180231/https://techcrunch.com/2020/06/15/us-attorney-details-ebay-employees-harassment-campaign-including-live-roaches-and-a-pig-fetus/ |url-status=live}}</ref><ref>{{cite news |title=Inside eBay's Cockroach Cult: The Ghastly Story of a Stalking Scandal |url=https://www.nytimes.com/2020/09/26/technology/ebay-cockroaches-stalking-scandal.html |last=Streitfeld |first=David |work=] |date=September 26, 2020 |url-access=limited |archive-url=https://web.archive.org/web/20200926093048/https://www.nytimes.com/2020/09/26/technology/ebay-cockroaches-stalking-scandal.html |archive-date=September 26, 2020 |url-status=live}}</ref><ref>{{Cite news |url=https://www.zdnet.com/article/four-former-ebay-employees-set-to-plead-guilty-to-cyberstalking-charges-in-us/ |title=Four former eBay employees set to plead guilty to cyberstalking charges in US |last=Kwan |first=Campbell |work=] |archive-date=October 20, 2020 |archive-url=https://web.archive.org/web/20201020130146/https://www.zdnet.com/article/four-former-ebay-employees-set-to-plead-guilty-to-cyberstalking-charges-in-us/ |url-status=live}}</ref> Steve Wymer, chief communication officer, who had ties with local politicians, was fired "for cause" for alleged involvement but was not charged and was hired by the local chapter of the ].<ref>{{cite news |url=https://www.cbsnews.com/news/investigation-ebay-employees-stalk-harass-couple-60-minutes-transcript-2023-03-26/ |title=Investigation continues after couple became the target of harassment, stalking by eBay employees |work=] |date=March 26, 2023 |archive-date=April 16, 2023 |archive-url=https://web.archive.org/web/20230416143248/https://www.cbsnews.com/news/investigation-ebay-employees-stalk-harass-couple-60-minutes-transcript-2023-03-26/ |url-status=live}}</ref><ref>{{cite news |url=https://sanjosespotlight.com/disgraced-ebay-exec-wielded-power-at-san-jose-city-hall/ |title=Disgraced eBay exec wielded power at San Jose City Hall |first1=Brian |last1=Howeyand |first2=Tran |last2=Nguyen |work=San Jose Spotlight |date=January 4, 2023 |archive-date=April 11, 2023 |archive-url=https://web.archive.org/web/20230411201206/https://sanjosespotlight.com/disgraced-ebay-exec-wielded-power-at-san-jose-city-hall/ |url-status=live}}</ref><ref>{{cite news |url=https://www.nytimes.com/2022/09/16/technology/ebay-cyberstalking-crimes.html |title=At eBay, Lurid Crimes and the Search for Punishment |last=Streitfeld |first=David |work=] |date=September 16, 2022 |archive-date=March 28, 2023 |archive-url=https://web.archive.org/web/20230328010250/https://www.nytimes.com/2022/09/16/technology/ebay-cyberstalking-crimes.html |url-status=live}}</ref><ref>{{cite press release |url=https://www.bgclub.org/news/boys-girls-clubs-of-silicon-valley-names-steve-wymer-president-and-chief-executive-officer/ |title=Boys & Girls Clubs of Silicon Valley Names Steve Wymer President and Chief Executive Officer |date=September 10, 2020 |archive-date=March 28, 2023 |archive-url=https://web.archive.org/web/20230328010645/https://www.bgclub.org/news/boys-girls-clubs-of-silicon-valley-names-steve-wymer-president-and-chief-executive-officer/ |url-status=live}}</ref> | |||
==Criticisms and controversies== | |||
In March 2005, eBay launched the classifieds service ]. In April 2008, eBay sued Craigslist to "safeguard its four-year financial investment", claiming that in January 2008, Craigslist took actions that "unfairly diluted eBay's economic interest by more than 10%."<ref name="EBay sues Craigslist ad website"/> Craigslist countersued in May 2008 "to remedy the substantial and ongoing harm to fair competition" that Craigslist claimed was constituted by eBay's actions as a Craigslist shareholder.<ref name="Craigslist strikes back at eBay"/> In September 2010, Delaware Judge ] ruled that the actions of Craigslist were unlawful and that the actions taken by Craigslist founders ] and ] had "breached their fiduciary duty of loyalty", and restored eBay's stake in the company to 28.4% from a diluted level of 24.85%.<ref name="Market Watch"/> However, the judge dismissed eBay's objection to a staggered board provision, citing that Craigslist has the right to protect its own trade secrets.<ref name="eBay Gets Partial Win in Craigslist Poison Pill Lawsuit"/><ref name="Ruling Restores Ebay's Stake in Craigslist"/> eBay spokesman Michael Jacobson stated "We are very pleased that the court gave eBay what it sought from the lawsuit."<ref name="Market Watch"/> | |||
===Fraud=== | |||
Fraud committed by sellers includes selling ] merchandise / ]s, ] bidding (undisclosed vendor bidding that is used to artificially inflate the price of a certain item by either the seller under an alternate account or another person in collusion with the seller), receiving payment and not shipping merchandise, shipping items other than those described, giving a deliberately misleading description or photo, knowingly and deliberately shipping faulty merchandise, denying warranty exchange after pre-agreeing to ] of ] merchandise, knowingly ] (selling stolen goods), misrepresenting the cost of shipping, using bulk shipping prices to knowingly mask much higher costing, individual return shipping, and using pseudo-accounts to make high nonpaying bids on similar items that competitors are selling. eBay has been criticized for not doing enough to combat shill bidding. There are techniques such as ], which let buyers avoid shill bidders.<ref>{{cite news |url=https://www.theregister.co.uk/2009/07/10/ebay_and_shill_bidding/ |title=Net sleuth calls eBay on carpet over shill bidding |first=Cade |last=Metz |work=] |date=10 July 2009 |access-date=February 26, 2024 |archive-date=December 14, 2018 |archive-url=https://web.archive.org/web/20181214204235/https://www.theregister.co.uk/2009/07/10/ebay_and_shill_bidding/ |url-status=live }}</ref><ref>{{Cite news |url=https://www.rd.com/list/most-common-ebay-scams-to-look-out-for/ |title=10 Most Common eBay Scams to Look Out For |first=Johanna |last=Neeson |work=] |date=September 1, 2023 |access-date=February 26, 2024 |archive-date=December 9, 2023 |archive-url=https://web.archive.org/web/20231209001834/https://www.rd.com/list/most-common-ebay-scams-to-look-out-for/ |url-status=live }}</ref> | |||
Fraud committed by buyers includes filing a false shipping damage claim with the shipping company, ] (receiving merchandise and claiming otherwise), returning items other than received, removing parts from an item and returning it for a refund, sending a forged payment-service e-mail that states that he or she has made a payment to the seller's account as proof of payment, making a low bid then using pseudo-accounts to make high nonpaying bids in an attempt at gaining a low second chance offer price, damaging a non-refundable item to get a refund by claiming that the seller sent the item already damaged (in cases of ]), and a ], in which the return package is filled with garbage and sent to the wrong address.<ref>{{Cite news |url=https://nordvpn.com/blog/ebay-scams/ |title=Exposing the top 10 eBay scams and how to detect them |first=Saulius |last=Griškėnas |work=] |date=August 16, 2023 |access-date=February 26, 2024 |archive-date=February 26, 2024 |archive-url=https://web.archive.org/web/20240226065038/https://nordvpn.com/blog/ebay-scams/ |url-status=live }}</ref><ref>{{Cite news |url=https://us.norton.com/blog/online-scams/ebay-scams |title=17 common eBay scams and how to spot them |first=Clare |last=Stouffer |work=] |date=July 20, 2023 |access-date=February 26, 2024 |archive-date=December 9, 2023 |archive-url=https://web.archive.org/web/20231209015312/https://us.norton.com/blog/online-scams/ebay-scams |url-status=live }}</ref> | |||
====Skype==== | |||
In October 2005, eBay Inc. acquired ],<ref>{{cite web |url=http://www.pcworld.com/article/122516/article.html |title=EBay Buys Skype for $2.6 Billion |last1=Blau |first1=John |date=September 12, 2005 |work=PC World |access-date=September 21, 2015 |quote=Online auction site EBay has agreed to acquire Internet telephony company Skype Technologies for $2.6 billion, the companies have announced. }}</ref> developer of the ] ] and ] service, significantly expanding its customer base to more than 480 million registered users worldwide. eBay later sold a majority stake in Skype in November 2009, while retaining a minority investment in the company.<ref>{{cite web |url=https://techcrunch.com/2009/11/19/ebay-skype-sale/ |title=Breaking: eBay Completes Skype Sale At $2.75 Billion Valuation |last1=Wauters |first1=Robin|date=November 19, 2009 |website=] |access-date=September 21, 2015|quote=eBay has just announced that it has completed the sale of Skype, valuing the company at $2.75 billion.}}</ref> This eventually led to the sale of the entire Skype business to ] for $8.5 billion in May 2011.<ref>{{cite news|url=https://www.wired.com/2011/05/microsoft-buys-skype-2/|title=Microsoft Buy Skype for $8.5 Billion. Why, Exactly?|first=Peter|last=Bright|work=]|date=May 10, 2011|accessdate=October 2, 2015}}</ref> | |||
In 2004, ] filed a lawsuit against eBay claiming that over 70% of the Tiffany silver jewelry offered for sale on eBay was fake and that eBay profited from the sales of ] Tiffany items that infringed on its trademark.<ref>{{cite news |url=https://www.nytimes.com/2007/11/27/technology/27ebay.html |title=Tiffany and eBay in Fight Over Fakes |last=Hafner |first=Katie |work=] |date=November 27, 2007 |url-access=limited |access-date=February 26, 2024 |archive-date=January 25, 2024 |archive-url=https://web.archive.org/web/20240125163445/https://www.nytimes.com/2007/11/27/technology/27ebay.html |url-status=live }}</ref> On July 14, 2008, a ] judge ruled that eBay does not have a legal responsibility to monitor users selling counterfeit items.<ref>{{cite news |url=https://www.nytimes.com/2008/07/15/technology/15ebay.html?hp |title=Court Clears eBay in Sale of Counterfeit Items |last=Stone |first=Brad |work=] |date=July 14, 2008 |url-access=limited |access-date=February 26, 2024 |archive-date=April 21, 2023 |archive-url=https://web.archive.org/web/20230421153742/https://www.nytimes.com/2008/07/15/technology/15ebay.html?hp |url-status=live }}</ref> In 2010, the Second Circuit affirmed this decision in '']''<ref>{{Cite news |url=https://www.finnegan.com/en/insights/articles/the-second-circuit-s-decision-in-tiffany-v-ebay.html |title=The Second Circuit's Decision in Tiffany v. eBay |first1=Mark |last1=Sommers |first2=Naresh |last2=Kilaru |work=] |date=May 2010 |access-date=February 26, 2024 |archive-date=December 7, 2023 |archive-url=https://web.archive.org/web/20231207215242/https://www.finnegan.com/en/insights/articles/the-second-circuit-s-decision-in-tiffany-v-ebay.html |url-status=live }}</ref> | |||
====StubHub==== | |||
StubHub's acquisition by eBay was announced in January 2007 for a reported $310 million.<ref>{{cite book|title=Who needs Tickets?|work=Billboard|url=https://books.google.com/books?id=TxIEAAAAMBAJ&pg=PA18|accessdate=April 30, 2013|date=February 3, 2007|publisher=Nielsen Business Media, Inc.|page=18|issn=0006-2510}}</ref><ref name="ShellyVermaat2008">{{cite book|last1=Shelly|first1=Gary B.|last2=Vermaat|first2=Misty E.|title=Discovering Computers 2009: Introductory|url=https://books.google.com/books?id=qqdGbLYpl4wC&pg=PA103|accessdate=April 30, 2013|year=2008|publisher=Cengage Learning|isbn=978-1-4239-1197-5|page=103}}</ref><ref name="AP0107">{{cite news|url=http://www.highbeam.com/doc/1Y1-102038755.html|archive-url=https://web.archive.org/web/20140610193420/http://www.highbeam.com/doc/1Y1-102038755.html|dead-url=yes|archive-date=June 10, 2014|title=EBay Buying StubHub for $310M in Cash|agency=] Online, accessed via ]|date=January 11, 2011|accessdate=April 30, 2013}}</ref> According to ], 2007 was a very successful year for the company, handling five million individual transactions, more than in the previous six years combined of its history.<ref name="Fekete2010">{{cite book|last=Fekete|first=Jeffrey|title=Making the Big Game: Tales of an Accidental Spectator|url=https://books.google.com/books?id=mpRM-qaCDF0C&pg=PT142|accessdate=April 30, 2013|year=2010|publisher=Publish Green|isbn=978-1-936401-07-9|page=142}}</ref> Staffing at StubHub had increased to 350 workers by the time of the sale.<ref name="AP0107"/> Eight months after the acquisition, StubHub reached an exclusive agreement with ] (MLB).<ref name="Fekete2010"/> They get a piece of the 25% in commissions StubHub earns on either end of a sale. ] filed a lawsuit against StubHub and eBay in 2007, alleging "intentional interference" with Ticketmaster's contractual rights.<ref name="Inc.2007">{{cite book|title=Billboard|url=https://books.google.com/books?id=PxMEAAAAMBAJ&pg=PA6|accessdate=April 30, 2013|date=May 5, 2007|publisher=Nielsen Business Media, Inc.|page=6|issn=0006-2510}}</ref> | |||
In June 2008, a court in Paris awarded damages of €40 million to ] over eBay auctions of counterfeit bags, perfumes, and other items sold by non-authorized retailers and entered a permanent injunction against eBay auctions of LVMH perfumes, whether counterfeit or not. eBay banned such items from its site.<ref>{{cite news |url=http://news.bbc.co.uk/2/hi/business/7481241.stm |title=Business | Court fines eBay over fake goods |work=] |date=June 30, 2008 |access-date=February 26, 2024 |archive-date=April 25, 2023 |archive-url=https://web.archive.org/web/20230425151832/http://news.bbc.co.uk/2/hi/business/7481241.stm |url-status=live }}</ref><ref>{{cite news |url=https://fortune.com/2008/07/11/ebay-denied-stay-in-lvmh-case/ |title=eBay denied stay in LVMH case |first=ROGER |last=PARLOFF |work=] |date=July 11, 2008 |archive-url=https://web.archive.org/web/20090215021429/http://legalpad.blogs.fortune.cnn.com/2008/07/11/ebay-denied-stay-in-lvmh-case/ |archive-date=February 15, 2009 |url-status=live}}</ref> Also that month, a court in Troyes, France awarded eBay to pay luxury goods maker ] €20,000 due to the sale of two counterfeit bags on eBay in 2006. The court also ordered eBay to post the ruling on the home page of eBay's French website for three months.<ref>{{cite news |url=https://www.theregister.com/2008/06/05/ebay_counterfeit_ruling/ |first=Dan |last=Goodin |title=French court fines eBay for sale of counterfeit handbags |work=] |date=June 5, 2008 |access-date=February 26, 2024 |archive-date=June 18, 2023 |archive-url=https://web.archive.org/web/20230618050839/https://www.theregister.com/2008/06/05/ebay_counterfeit_ruling/ |url-status=live }}</ref> | |||
====Corrigon==== | |||
In October 2016, eBay acquired ], a visual search engine, for less than $30 million.<ref>{{Cite web|url=https://techcrunch.com/2016/10/05/ebay-acquires-visual-search-engine-corrigon-reportedly-for-30m/|title=eBay acquires visual search engine Corrigon for less than $30M|last=Lunden|first=Ingrid|website=TechCrunch|access-date=October 7, 2016}}</ref> | |||
====Items stolen from the British Museum==== | |||
====Qoo10.jp==== | |||
Items stolen from the ] in 2013 were auctioned on eBay in 2016. The museum reported that several items of jewelry made of gold, semi-precious stones, and glass, dating from between 1,500 BC and the 19th century{{nbsp}}AD, were among those missing. One piece of ancient Roman jewelry made from onyx – valued between £25,000 and £50,000, or US$32,000 and US$63,000 – was listed on eBay with a minimum price of £40 (US$50) in 2016. There were no bids made for the treasure. The police are investigating this case.<ref>{{Cite news |url=https://www.scmp.com/news/world/europe/article/3231651/stolen-british-museum-jewellery-worth-us63000-sold-ebay-little-us50 |work=] |date=August 19, 2023 |title=Stolen British Museum jewelry worth US$63,000 sold on eBay for US$50 |access-date=August 21, 2023 |archive-date=August 21, 2023 |archive-url=https://web.archive.org/web/20230821070636/https://www.scmp.com/news/world/europe/article/3231651/stolen-british-museum-jewellery-worth-us63000-sold-ebay-little-us50 |url-status=live }}</ref> The company said that it is supports local police in investigations and removes listings containing stolen property.<ref>{{Cite news |url=https://www.theartnewspaper.com/2023/08/18/media-reports-identify-objects-stolen-from-the-british-museum-posted-on-ebay |title=Media reports identify objects allegedly stolen from British Museum and posted on eBay |first=Gareth |last=Harris |work=] |date=August 18, 2023 |access-date=August 21, 2023 |archive-date=August 21, 2023 |archive-url=https://web.archive.org/web/20230821070638/https://www.theartnewspaper.com/2023/08/18/media-reports-identify-objects-stolen-from-the-british-museum-posted-on-ebay |url-status=live }}</ref> | |||
In April 2018, eBay acquired ], a market place driven by Giosis and having the 4th GMV in Japan, for a reported $573 million.<ref>{{Cite news|url=https://techcrunch.com/2018/07/20/ebay-qoo10/|title=EBay paid $573M to buy Japanese e-commerce platform Qoo10, filing reveals|work=TechCrunch|access-date=2018-11-15|language=en-US}}</ref> With the close of the transaction, eBay also has relinquished its investment in Giosis’ non-Japanese businesses. This acquisition expands eBay's footprint in Japan, one of the largest e-commerce markets in the world. eBay made an initial investment in Giosis Pte. Ltd. in 2010. Since then, Giosis has established dynamic marketplace businesses across Asia. With today's acquisition, eBay will build on Giosis’ progress in Japan, enhancing the domestic customer experience and providing approximately two million Japanese buyers currently using the ] platform with a well-curated selection of merchandise sourced both locally and from across the globe. eBay's Japan business, including Giosis’ Japan business, will report into Jooman Park, senior vice president of eBay's Asia Pacific region. <ref>{{Cite web|url=https://www.ebayinc.com/stories/news/ebay-completes-acquisition-of-giosis-japan-business/|title=eBay Completes Acquisition of Giosis’ Japan Business|date=2018-05-02|website=www.ebayinc.com|language=en-US|access-date=2018-11-15}}</ref> | |||
== |
====Dr. Seuss books==== | ||
In 2021, the estate of ] requested from eBay, and the company complied, to ban the sale of six ] books due to concerns that some images contained therein were racially insensitive. This led to backlash from followers of ] and ignited a surge of interest in the discontinued books.<ref>{{cite news |url=https://www.wsj.com/articles/dr-seuss-books-deemed-offensive-will-be-delisted-from-ebay-11614884201 |title=Dr. Seuss books deemed offensive will be delisted from eBay |first=Jeffrey |last=Trachtenberg |work=] |date=March 4, 2021 |url-access=subscription |access-date=February 26, 2024 |archive-date=December 24, 2023 |archive-url=https://web.archive.org/web/20231224082425/https://www.wsj.com/articles/dr-seuss-books-deemed-offensive-will-be-delisted-from-ebay-11614884201 |url-status=live }}</ref><ref>{{cite news |url=https://www.newsweek.com/ebay-removes-discontinued-dr-seuss-books-1573824 |title=eBay is removing listings for discontinued Dr. Seuss books citing 'offensive materials policy' |first=James |last=Crowley |work=] |date=March 4, 2021 |access-date=February 26, 2024 |archive-date=February 20, 2024 |archive-url=https://web.archive.org/web/20240220213800/https://www.newsweek.com/ebay-removes-discontinued-dr-seuss-books-1573824 |url-status=live }}</ref><ref>{{cite news |url=https://www.businessinsider.com/discontinued-dr-seuss-books-with-racist-imagery-removed-by-ebay-2021-3 |title=eBay is removing listings for the Dr. Seuss books that the author's estate pulled due to their racist imagery |first=Steven |last=Tweedie |work=] |date=March 5, 2021 |access-date=February 26, 2024 |archive-date=April 25, 2023 |archive-url=https://web.archive.org/web/20230425151824/https://www.businessinsider.com/discontinued-dr-seuss-books-with-racist-imagery-removed-by-ebay-2021-3 |url-status=live }}</ref> | |||
eBay is a publicly visible market which has attracted an interest from economists, who have used it to analyze aspects of buying and selling behavior, auction formats, etc., comparing them with previous theoretical and empirical findings. | |||
===Sale of illegal items=== | |||
Computer information systems researchers have also shown interest in eBay. Michael Goul, chairman of the Computer Information Systems department of the ], published an academic case based on eBay's ] management and use in which he discusses how eBay is a data-driven company that processes 50 ] of data a day.<ref name="knowwpc">{{cite web|url=http://knowwpcarey.com/article.cfm?cid=25&aid=1171 |title=eBay Study: How to Build Trust and Improve the Shopping Experience |publisher=Knowwpcarey.com |date=May 8, 2012 |accessdate=June 24, 2012 |deadurl=yes |archiveurl=https://web.archive.org/web/20120619040218/http://knowwpcarey.com/article.cfm?cid=25&aid=1171 |archivedate=June 19, 2012 }}</ref> | |||
In September 2023, the ] sued eBay, accusing it of violating the ] and other environmental laws by allowing the sale of several illegal products, including devices that defeat automobile pollution controls, restricted-use pesticides, and paint and coating removal products containing ].<ref>{{Cite news |url=https://www.reuters.com/legal/us-sues-ebay-over-sale-aftermarket-motor-vehicle-products-2023-09-27/ |title=U.S. sues eBay over sale of harmful products |first=Jonathan |last=Stempel |work=] |date=September 27, 2023 |access-date=February 26, 2024 |archive-date=December 9, 2023 |archive-url=https://web.archive.org/web/20231209015438/https://www.reuters.com/legal/us-sues-ebay-over-sale-aftermarket-motor-vehicle-products-2023-09-27/ |url-status=live }}</ref> | |||
eBay uses a system that allows different departments in the company to check out data from their data mart into sandboxes for analysis. According to Goul, eBay has already experienced significant business successes through its data analytics. eBay employs 5,000 data analysts to enable data-driven decision making.<ref name="knowwpc"/> | |||
===Third party=== | |||
In 2006 the accounting software company ] launched a web-based donation tracking service called ItsDeductible. The service uses data from eBay to help users assign a ] to the items they donate.<ref>{{cite web|last=Elmblad|first=Shelley|title=ItsDeductible Online Tracks Charitable Contributions All Year|url=http://financialsoft.about.com/od/taxdeductionsforcharity/p/ItsDeductibleOL.htm|publisher=About.com|accessdate=December 28, 2013}}</ref> | |||
===Visual search=== | |||
In July 2017 eBay released an image search capability allowing users to find listings on the site that match an item depicted in a photo, using artificial intelligence and machine learning technologies.<ref>{{Cite web|url=https://techcrunch.com/2017/07/26/ebay-to-launch-visual-search-tools-for-finding-products-using-photos-from-your-phone-or-web/|title=Ebay to launch visual search tools for finding products using photos from your phone or web|work=TechCrunch|last=Perez|first=Sarah|access-date=July 28, 2017}}</ref> | |||
===GCHQ=== | |||
UK's ] has a suite of tools for monitoring target use of eBay, named ELATE.<ref>{{cite web|url=https://firstlook.org/theintercept/2014/07/14/manipulating-online-polls-ways-british-spies-seek-control-internet/|title=Hacking Online Polls and Other Ways British Spies Seek to Control the Internet|work=The Intercept}}</ref> | |||
===Items=== | |||
Millions of ], ], ], computers, ], ], ]s,<ref>{{cite web|url=http://www.doeswhat.com/2011/04/08/ipadtrilogy-com-for-sale-gbp-3-mil/ |title=eBay domain name sellers: ipadtrilogy.com for sale £3,000,000?!|publisher=DoesWhat |date=April 8, 2011 |accessdate=November 1, 2011}}</ref> vehicles, and other miscellaneous items are listed, bought, or sold daily on eBay. In 2006, eBay launched its Business & Industrial category, breaking into the industrial surplus business. Generally, anything can be auctioned on the site as long as it is not illegal and does not violate the eBay Prohibited and Restricted Items policy.<ref name="Prohibited and Restricted Items - Overview"/> Services and ] can be sold, too. Large international companies, such as ], sell their newest products and offer services on eBay using competitive auctions and fixed-priced storefronts. Separate eBay sites such as eBay US and eBay UK allow the users to trade using the local currency. Software developers can create applications that integrate with eBay through the ] by joining the eBay Developers Program.<ref name="eBay Developers Program"/> In June 2005, there were more than 15,000 members in the eBay Developers Program, comprising a broad range of companies creating software applications to support eBay buyers and sellers as well as eBay Affiliates. | |||
Numerous government and police agencies<ref>{{cite web|title=government Auctions|url=http://governmentauctionsuk.com/page/police-auction|website=Police and Government Auctions|accessdate=April 7, 2015}}</ref> around the world now use eBay as well as traditional ]s to dispose of seized and confiscated goods. | |||
Controversy has arisen over certain items put up for bid. For instance, in late 1999 a man offered one of his ]s for auction on eBay, attempting to profit from the potentially lucrative (and, in the United States, illegal) market for ].<ref name="kidney">{{cite news|author=Harmon, Amy |publication-date= September 3, 1999 |title= Auction for a kidney pops up on Ebay's site |periodical=] |at=nytimes.com |url= https://www.nytimes.com/1999/09/03/us/auction-for-a-kidney-pops-up-on-ebay-s-site.html|accessdate=October 7, 2014}}</ref> | |||
] | |||
Beginning in August 2007, eBay required listings in "Video Games" and "Health & Beauty" to accept its payment system ] and sellers could only accept PayPal for payments in the category "Video Games: Consoles".<ref name="August 10, 2007, 10:38 am BST post to eBay announcement board by eBay's staff"/> Starting January 10, 2008, eBay said sellers can only accept PayPal as payment for the categories "Computing > Software", "Consumer Electronics > MP3 Players", "Wholesale & Job Lots > Mobile & Home Phones", and "Business, Office & Industrial > Industrial Supply / MRO".<ref name="December 21, 2007 12:10 pm GMT General announcement by eBay"/> eBay announced that starting in March 2008, eBay had added to this requirement that all sellers with fewer than 100 feedbacks must offer PayPal and no ] may be used as an alternative.<ref>{{cite web|url=http://web.ebay.co.uk/businesshub/index.php?page=safe_payments |archiveurl=https://web.archive.org/web/20080215143942/http://web.ebay.co.uk/businesshub/index.php?page=safe_payments |archivedate=February 15, 2008 |title=Announcement posted in a section on eBay called Changes in 2008 |publisher=Web.archive.org |date=February 15, 2008 |accessdate=November 1, 2011}}</ref><ref name="eBay February 2008 announcement board posted on February 28, 2008 02:49 pm GMT"/> This is in addition to the requirement that all sellers from the United Kingdom have to offer PayPal.<ref name="eBay announcement March 24, 2008 09:00 am GMT"/> | |||
Further, and as noted below, it was a requirement to offer PayPal on all listings in Australia and the UK. In response to concerns expressed by the ], however, eBay has since removed the policy on the ebay.com.au website requiring sellers to offer PayPal as a payment option. | |||
] | |||
] | |||
On April 24, 2006, eBay opened its new eBay Express site, which was designed to work like a standard Internet shopping site for consumers with United States addresses.<ref>{{cite news|url=http://www.pcworld.com/article/125526/article.html|title=eBay Previews New eBay Express|first=Juan Carlos|last=Perez|work=]|date=April 24, 2006|accessdate=October 4, 2015}}</ref> Before it closed in 2008, selected eBay items were mirrored on eBay Express, where buyers used a traditional digital shopping cart to purchase from multiple sellers.<ref>{{Cite news|url=https://www.nytimes.com/2008/10/12/business/12giants.html|title=Amid the Gloom, an E-Commerce War|last=Stone|first=Brad|date=October 11, 2008|work=The New York Times|access-date=August 22, 2018|language=en}}</ref> The UK version was launched to eBay members in mid-October 2006, but on January 29, 2008, eBay announced its intention to close the site.<ref name="January 2008"/> The German version, eBay Express Germany,<ref name="eBay - eine der größten deutschen Shopping-Websites"/> was also opened in 2006 and closed in 2008. | |||
At the 2008 eBay Developer's Conference, eBay announced the Selling Manager Applications program (SM Apps).<ref name="eBay Developer's Conference Highlights"/> The program allows approved developers to integrate their applications directly into the eBay.com interface.<ref name="Selling Manager Applications"/> The applications created by developers are available for subscription by eBay members who also subscribe to Selling Manager. | |||
eBay maintains a number of specialty sites including the discussion boards, groups, answer center, chat rooms, and reviews and guides. eBay's mobile offerings include ] alerts, a ] site, ] clients, and mobile applications for ], ], and Apple iPhone. | |||
The initiative ] was founded on May 8, 2013, by several online retailers in ], Germany.<ref>{{cite web|url=http://tamebay.com/2013/07/petition-for-choice-in-ecommerce.html|title=Petition for Choice in Ecommerce|publisher=Tamebay.com}}</ref><ref>{{cite web|url=http://newrooms.wordpress.com/2013/07/23/choice-in-ecommerce/|title=Choice in eCommerce|work=The newroomsonline blog}}</ref><ref>{{cite web |first=Jean-Marc |last=Noel |date=August 9, 2013 |url=http://www.trustedshops.co.uk/news/online-retailers-prepare-to-fight-the-sales-ban/ |title=Online retailers prepare to fight the sales ban - Ecommerce News Blog |publisher=Trustedshops.co.uk |accessdate=May 21, 2014 |deadurl=yes |archiveurl=https://web.archive.org/web/20150529153720/http://www.trustedshops.co.uk/news/online-retailers-prepare-to-fight-the-sales-ban/ |archivedate=May 29, 2015 }}</ref><ref>{{cite web|url=http://www.toyworldmag.co.uk/news/2013/07/ebay-asks-retailers-to-back-choice-in-ecommerce-campaign |title=eBay lobbies to ban sales restrictions |work=Toy World Magazine |accessdate=May 21, 2014 |deadurl=yes |archiveurl=https://web.archive.org/web/20140221205130/http://www.toyworldmag.co.uk/news/2013/07/ebay-asks-retailers-to-back-choice-in-ecommerce-campaign |archivedate=February 21, 2014 }}</ref><ref>{{cite web|url=http://www.webretailer.com/news/1765-choice-in-ecommerce-campaigns-for-resale.asp |title=Choice in eCommerce Campaigns for Resale Rights |publisher=Web Retailer |date=September 6, 2013 |accessdate=May 21, 2014}}</ref><ref>{{cite web|url=http://www.webretailer.com/news/1777-choice-in-ecommerce-interview.asp |title=Choice in eCommerce Interview |publisher=Web Retailer |date=September 21, 2013 |accessdate=May 21, 2014}}</ref><ref>BILD, Online-Händler kämpfen gegen Hersteller-Boykott, July 16, 2013</ref><ref>eCommerce Magazin 7-2013, Online-Handel gründet Initiative gegen Verkauftsverbot, July 17, 2013</ref><ref>{{cite web|url=http://www.focus.de/finanzen/news/unternehmen/aufstand-gegen-adidas-und-co-online-haendler-stemmen-sich-gegen-verkaufsverbote_aid_1043835.html|title=Aufstand gegen Adidas und Co.: Online-Händler stemmen sich gegen Verkaufsverbote|date=July 16, 2013|work=FOCUS Online}}</ref> The cause was, in the view of the initiative, sales bans and online restrictions by individual manufacturers. The dealers felt cut off from their main sales channel and thus deprived them the opportunity to use online platforms like ], eBay, or ] in a competitive market for the benefit of their customers. | |||
====Unusual items==== | |||
{{Main|Unusual eBay listings}} | |||
Many unusual items have been placed for sale on eBay, including at least two previously undiscovered species, including the '']'' ].<ref name="BBC">{{cite web|url=http://www.bbc.co.uk/blogs/legacy/outriders/2006/09/an_equisite_new_species_found.shtml|title=BBC - Outriders: An Exquisite New Species found on Ebay|publisher=BBC}}</ref><ref name="Insect expert discovers new species on eBay">{{cite web|url=http://www.rothamsted.ac.uk/corporate/PressReleases/PressReleases.php?PRID=48 |title=Insect expert discovers new species on eBay |date=August 19, 2008 |accessdate=August 19, 2008 |deadurl=yes |archiveurl=https://archive.today/20121228223514/http://www.rothamsted.ac.uk/PressReleases.php?PRID=48 |archivedate=December 28, 2012 }}</ref> | |||
====Prohibited or restricted items==== | |||
In its earliest days, eBay was nearly unregulated. However, as the site grew, it became necessary to restrict or prohibit auctions for various items. Note that some of the restrictions relate to eBay.com (the US site), while other restrictions apply to specific European sites (such as Nazi paraphernalia). Regional laws and regulations may apply to the seller or the buyer. Generally, if the sale or ownership of an item is regulated or prohibited by one or more states, eBay will not permit its listing. Among the hundred or so banned or restricted categories: | |||
{{columns-list|colwidth=30em| | |||
* ] (tobacco-related items and collectibles are accepted.)<ref name="Tobacco policy"/> | |||
* ] (alcohol-related collectibles, including sealed containers, as well as some wine sales by licensed sellers are allowed, some sites such as ebay.com.au allow licensed liquor sales)<ref name="Alcohol policy"/> (eBay announced September 21, 2012, it will begin removing listings for beer and liquor from its site after a story was aired on ] series '']''.)<ref>{{cite web|last=McNIFF and GOMSTYN|first=EAMON and ALICE|title=eBay Begins Removing Alcohol Listings After '20/20' Report on Teen Buyer|url=http://abcnews.go.com/Business/kids-buy-alcohol-ebay/story?id=17280467#.UF1_Y7KPUl8|publisher=ABC News|accessdate=September 22, 2012}}</ref> | |||
* ] and drug paraphernalia<ref name="Drugs and drug paraphernalia policy"/> | |||
* Items that "promote or glorify hatred, violence, racial, sexual, or religious intolerance, or promote organizations with such views." This includes ], although there are exceptions to this rule for Nazi items such as stamps, letters, and envelopes displaying Nazi postmarks (must comply with the currency and stamp policy) | |||
* Historically accurate WWII military model kits that have Nazi symbols<ref name="Offensive material policy"/> and items depicting the ].<ref name=ars-confederateban>{{cite web|title=eBay bans Confederate battle flag, other items bearing racist icon|url=https://arstechnica.com/business/2015/06/ebay-bans-confederate-battle-flag-other-items-bearing-racist-icon/|website=Ars Technica|accessdate=June 23, 2015}}</ref> | |||
* ]s<ref name="Bootleg recordings policy"/> | |||
* ]s and ] (as of January 1, 1999),<ref name="Firearms, weapons, and knives policy"/> including any parts that could be used to assemble a firearm as well as (as of July 30, 2007) any firearm part that is required for the firing of a gun, including bullet slugs, brass casings and shells, slides, cylinders, magazines, firing pins, trigger assemblies, etc. Various types of knives are also forbidden. | |||
* ] and ] vehicular warning equipment such as red or blue lights and sirens (antique or collectible items are exempt) | |||
* Intentionally soiled ] (see ]) and dirty used clothing<ref name="Used clothing policy"/> | |||
* Forged, illegal, stolen, or confidential documents, which include ], ] cards, ]s, ]s, ]s, school documents, ]s, financial information, government ]s, or government classified information documents. Any item that is used to modify documents is also restricted.<ref name="Government documents, IDs, and licenses policy"/> | |||
* Human ], ], and ] (with an exception for ]s and ]s for scientific study, provided they are not ] in origin)<ref name="Human remains and body parts policy"/> | |||
* Live animals (with certain exceptions)<ref name="animals"/> | |||
* Certain copyrighted works or trademarked items<ref name="Rules about intellectual property – overview"/> | |||
* ] tickets, ] tickets, or any other ] items.<ref name="Slot machines policy"/> | |||
* ] such as working ] or ] with the exception of ] ]. | |||
* Any object of Iranian, Cuban, or ]n origin. | |||
* Enriched ], ], and other ]. | |||
* Certain categories of ] material, which must be listed in the "Adult Only" category,<ref name="adult_only"/> notwithstanding certain items prohibited:<ref name = adult_only /> | |||
** ] | |||
** Materials deemed ], including ], ], ], ], and ] | |||
** Used ] | |||
** Services including any sexual activity | |||
** Links to sites that contain prohibited items | |||
** Adult products that are delivered digitally | |||
* ] items from ]s, restrictions that vary by country<ref name="Digitally delivered goods policy"/><ref name="eBay bans the auction of in-game items"/> | |||
* ] products<ref name = animals /> | |||
* ], other than some ], are prohibited in the UK following the criminal importation into the UK (by BBC Watchdog researchers) of several knives that were already illegal to own or import under existing UK legislation. The ban also includes empty leather knife ]s if they are listed under the category of "knives" on one of the eBay sites<ref name="bbcknifeban"/> | |||
* ] and ]-related services<ref name="Sale of tarot readings and spells banned on eBay"/> | |||
* ], ]s, and other "items whose existence cannot be verified" are prohibited.<ref name="no item listing">{{cite web |url=http://pages.ebay.com/help/policies/listing-no-item.html |title=No item listings and inappropriate comments policy |accessdate=January 24, 2013}}</ref><ref name="Norton DJ's charity ghost sale spirited off eBay">{{cite web |url=http://www.gazettelive.co.uk/news/teesside-news/2010/09/18/norton-dj-s-charity-ghost-sale-spirited-off-ebay-84229-27289892/ |title=Norton DJ's charity ghost sale spirited off eBay |last=Hole |first=Chris |work=] |date=September 18, 2010 |accessdate=January 24, 2013}}</ref><ref name="soul selling">{{cite web |url=http://www.businessinsider.com/soul-listing-policy-ebay-2012-7 |title=Turns Out You're Not Allowed To Sell Your Soul On eBay |last=Thomas |first=Owen |work=] |date=July 6, 2012 |accessdate=January 24, 2013}}</ref> | |||
* Many other items are either wholly prohibited or restricted in some manner.<ref name="Prohibited and restricted items – overview"/> | |||
}} | |||
===Bidding=== | |||
====Auction-style listings==== | |||
Bidding on eBay (old or new)'s auction-style listing is called ]ding and is essentially equivalent to a ] (sealed-bid), with the following exceptions. | |||
* The winning bidder pays the second-highest bid plus one bid increment amount (that is, some small predefined amount relative to the bid size), instead of simply the highest bid. However, since the bid increment amounts are relatively insignificant compared to the bid size, they are not considered from a strategic standpoint.<ref name="eBay's explanation of bid increments"/> | |||
* The highest bidder's bid is sealed, as in a ], but the current winning bid (second highest plus one increment) is displayed throughout the auction to allow ].<ref>{{cite web|url=http://aucx.com/|title=Domain Name Auctions |publisher=AUCX.com}}</ref> | |||
* Because eBay's auction-style listings are sealed-bid, it is usually to all bidders' advantage that bids are made only at the very end of the auction (except for an initial minimum bid, that cancels out a "Buy It Now" option, or prevents the seller from ending the listing early). Early bids will usually not increase the bidder's chance of winning the auction, and will often raise the item's final price (winning bid) for the eventual winner. | |||
* eBay also allows sellers to offer a "Buy it Now" price that will end the auction immediately. The Buy It Now price is available until someone bids on the item, or until the reserve price is met. When the Buy It Now option disappears, the auction-style listing proceeds normally.<ref>{{cite web|url=http://pages.ebay.com/help/sell/fixed-price.html|title=Selling using a fixed price|publisher=ebay.com}}</ref> | |||
====Seller ratings==== | |||
In 2008, eBay implemented a system of seller ratings with four categories. Buyers are asked to rate the seller in each of these categories with a score of one to five, with five being the highest rating. Unlike the overall feedback rating, these ratings are anonymous; neither sellers nor other users learn how individual buyers rated the seller. The listings of sellers with a rating of 4.3 or below in any of the four rating categories appear lower in search results. Power Sellers are required to have scores in each category above 4.5.<ref name="February 2008"/><ref name="January 20081"/><ref name="Upcoming Changes to Feedback"/><ref name="Fees 2008 Overview"/><ref name="January 20082"/> | |||
In a reversal of roles, on January 24, 2010, Auctionbytes.com held an open survey in which sellers could rate eBay, as well as competing auction and marketplace sites.<ref name="survey"/> In the survey, users were asked to rank 15 sites based on five criteria: profitability, customer service, communication, ease of use, and recommendation. | |||
eBay was ranked 13th,<ref name="auctionbytes13"/> after other large sites such as ] and ], as well as lesser-known selling sites such as ], ], and ]. In individual category rankings, eBay was rated the worst of all the 15 sites on customer service and communication, and average on ease of use. Some respondents stated they would have given eBay a rating of 10, three to five years ago. eBay was rated twelfth out of fifteen in the Recommended Selling Venue category. | |||
====Charity auctions==== | |||
Using ] as an arbiter, eBay allows sellers to donate a portion of their auction proceeds to a charity of the seller's choice.<ref>. ''The Next Web'', by Jackie Dove — June 9, 2015</ref> The program is called eBay Giving Works in the US, and eBay for Charity<ref>. Ina Steiner, ''EcommerceBytes'', January 15, 2013</ref> in the UK. eBay provides a partial refund of seller fees for items sold through charity auctions.<ref name="eBay Giving Works fee credits"/> As of March 4, 2010, $154 million has been raised for US nonprofits by the eBay Community since eBay Giving Works began in 2003.<ref>{{cite web|url=http://www.ebaygivingworks.com/about-donationamount.html#deductions |title=Welcome to eBay Giving Works |publisher=Ebaygivingworks.com |accessdate=November 1, 2011 |deadurl=yes |archiveurl=https://web.archive.org/web/20111030061907/http://www.ebaygivingworks.com/about-donationamount.html |archivedate=October 30, 2011 }}</ref> | |||
Some high-profile charity auctions have been advertised on the eBay home page.<ref>2008 Jeffrey Carpenter, Jessica Holmes and Peter Hans Matthews Charity Auctions: A field of Experiment, The Economic Journal, Vol118 p92-93, Royal Economic Society, London- Blackwell Publishing January 2008.</ref> As of June 2010, the highest successful bid on a single item for charity was for the annual "Power Lunch"<ref>{{cite news|url=https://www.reuters.com/article/2010/06/12/buffett-lunch-auction-idUSN1115876120100612 |title=UPDATE 1-Warren Buffett lunch sells for $2.63 mln on eBay |agency=Reuters |date=June 11, 2010 |accessdate=June 17, 2010}}</ref> with investor ] at the famous ] Steakhouse in New York. The winning bid was $2.63 million with all of the proceeds going to the ]. The winning bidder was not made public, but was able to bring up to seven friends to the lunch. In 2012, a higher bid, of $3.46 million, also going to the Glide Foundation, won a lunch with Buffet.<ref>{{cite news |url=http://usatoday30.usatoday.com/money/companies/story/2012-06-09/cost-lunch-warren-buffett/55476718/1|title=Cost to lunch with Warren Buffett: $3.5 million |agency=Associated Press |date=June 9, 2012 |accessdate=July 29, 2014}}</ref> In 2016 an anonymous bidder won a $3.45 million lunch with Warren Buffett and the money raised from the auction was given to Glide Foundation.<ref>{{Cite news|url=https://www.wsj.com/articles/mystery-bid-of-3-456-789-wins-lunch-with-warren-buffett-1465648848|title=Warren Buffett Lunch Auction Won by Mystery Bidder for $3,456,789|last=Das|first=Anupreeta|date=June 11, 2016|newspaper=The Wall Street Journal|issn=0099-9660|access-date=December 28, 2016}}</ref> | |||
The previous highest successful bid on a single item for charity was for a letter<ref name="eBay Update: High Bidder on Reid Letter Will Own Historic Document"/> sent to Mark P. Mays, CEO of ] (parent company of ] the production company that produces '']'' and '']'') by Senator ] and forty other ] senators, complaining about comments made by conservative talk show host ]. The winning bid was $2,100,100, with all of the proceeds going to the Marine Corps-Law Enforcement Foundation, benefiting the education of children of men and women who have died serving in the armed forces. The winning bid was matched by Limbaugh in his largest charity donation to date.<ref>{{cite news| url=https://www.nytimes.com/2007/10/20/washington/20letter.html?em&ex=1193025600&en=044964c8f9169d02&ei=5087%0A | work=The New York Times | title=Critical Letter to Limbaugh Fetches $2 Million | first=Stephanie | last=Strom | date=October 20, 2007 | accessdate=May 1, 2010}}</ref> | |||
In 2007; eBay Canada partnered with Montreal-based digital branding agency ] to develop a campaign to raise money for Sainte-Justine children's hospital in Montreal. They aligned themselves with Internet phenomenon ] to create an eBay auction based on popular T-A-C character Uncle Tom, an infomercial host who pitches absurd products. eBay and ] reproduced Uncle Tom's imaginary products, The Body Toner Fly Swatter, The Willi Waller Potato Peeler, and the LCD Shovel and sold them online. In six weeks, they raised $15,000 for Hôpital St-Justine with one fly swatter, one potato peeler, and one shovel, a world record. The Body Toner Fly Swatter sold for $8,600, the Willi Waller Potato Peeler sold for $3,550, and the LCD Shovel sold for $2,146.21. | |||
===Shipping=== | |||
During auction setup, eBay provides shipping-method choices to sellers: ordinary mail, ], and/or courier service. The seller may choose to offer only one shipping method to buyers; or the seller may offer buyers a choice of options. | |||
Very-low-value items shipped directly from China are sometimes shipped by ] (sea mail), which is inexpensive but takes one to two months.<ref>{{cite web|title=China Travel Tips » Postal Service|url=https://www.travelchinaguide.com/essential/postal-service/|website=Travel China Guide website|publisher=Xian Marco Polo International Travel Service Co., Ltd|accessdate=February 19, 2017|quote=Surface mail takes one to two months. ... The postage for an air mail is almost twice as much as surface mail.}}</ref> If the buyer is in a hurry, he or she might be able to pay an extra fee to upgrade to second-class ] shipping or to first-class ] shipping. | |||
Since 2012, eBay has been enlisting sellers into its "Global Shipping Program". If a seller uses the program, non-domestic buyers pay a fee to ]. The seller sends the item to a Pitney Bowes facility in the US (or UK), which then forwards it to the buyer, taking care of all international shipping requirements. The program is claimed to enhance the product selection available to international buyers.<ref>{{cite web|title=Re: eBay Global shipping program|url=http://community.ebay.ca/topic/Seller-Central/Ebay-Global-Shipping/3000008345|work=eBay Seller Central forum|accessdate=May 1, 2013|author=pjcdn2005|date=February 8, 2013|at=Post 13}}</ref> | |||
==Controversy and criticism== | |||
{{Main|Criticism of eBay}} | |||
Common eBay criticisms involve the policy of requiring the use of ] for payments and concerns over fraud, forgeries and intellectual property violations in auction items.{{citation needed|date=August 2016}} There are also issues of how negative feedback after an auction can offset the benefits of using eBay as a trading platform.{{citation needed|date=August 2016}} eBay has been criticized for not paying UK taxes: the ''Sunday Times'' reported in October 2012 that eBay paid only £1.2m in tax on sales of over £800m.<ref>{{cite news |url=https://www.bbc.co.uk/news/business-20022365 |title=EBay 'pays £1.2m in UK tax' on sales of £800m |date=October 21, 2012 |accessdate=January 4, 2014 |publisher=]}}</ref> | |||
===2014 security breach=== | |||
On May 21, 2014, the company revealed that the consumer database of usernames, passwords, phone numbers, and physical addresses had been breached between late February and early March. Users were advised to change their passwords; to expedite this, a "change password" feature was added to profiles of users who had not yet done so. The ] took responsibility for the attack. The SEA said that even though the hack revealed millions of users' banking details to them, they would not misuse the data. They had replaced the front pages of the websites with their own logo, called "]" in technical terms. The hack caused eBay's share price to crash in intra-day trade as a result of the breach of security.<ref>{{cite web | url=http://money.cnn.com/2014/05/21/technology/security/ebay-passwords/index.html | title=EBay customers must reset passwords after major hack | publisher=CNN | accessdate=May 21, 2014}}</ref><ref>{{cite news | url=https://www.usatoday.com/story/tech/2014/05/21/ebay-breach/9368969/ | title=EBay urging users to change passwords after breach | date=May 21, 2014 | work=USA Today | accessdate=May 21, 2014}}</ref><ref>{{cite news | url=https://www.reuters.com/article/2014/05/21/us-ebay-password-idUSBREA4K0B420140521 | title=EBay asks 145 million users to change passwords after cyber attack | agency=Reuters | date=May 21, 2014 | accessdate=May 21, 2014}}</ref><ref>{{cite news | url=https://www.forbes.com/sites/gordonkelly/2014/05/21/ebay-suffers-massive-security-breach-all-users-must-their-change-passwords/ | title=eBay Suffers Massive Security Breach, All Users Must Change Their Passwords | work=Forbes | date=May 21, 2014 | accessdate=May 21, 2014}}</ref> | |||
==See also== | ==See also== | ||
* ], Chinese e-commerce company | |||
* '']'' | * '']'' | ||
* |
* ] | ||
* ] | * ] | ||
* ] | |||
{{Portal bar|San Francisco Bay Area |Companies|Internet|Business and Economics}} | {{Portal bar|San Francisco Bay Area |Companies|Internet|Business and Economics}} | ||
==References== | ==References== | ||
{{Reflist}} | |||
{{reflist|refs= | |||
<ref name="adult_only">{{cite web | author=eBay | title = Adult Only category policy | url = http://pages.ebay.com/help/policies/adult-only.html | accessdate = December 25, 2010}}</ref> | |||
<ref name="animals">{{cite web|url=http://pages.ebay.com/help/policies/wildlife.html |title=Animals and wildlife products policy|author=eBay |accessdate=December 25, 2010}}</ref> | |||
<ref name="December 21, 2007 12:10 pm GMT General announcement by eBay">{{cite web|url=http://www2.ebay.com/aw/uk/200712.shtml |title=21 December 2007 12:10 pm GMT General announcement by eBay |publisher=.ebay.com |accessdate=February 25, 2010}}</ref> | |||
<ref name="Accepted Payments Policy">{{cite web|url=http://pages.ebay.com/help/policies/accepted-payments-policy.html |title=Accepted Payments Policy |publisher=Pages.ebay.com |accessdate=March 24, 2009}}</ref> | |||
<ref name="Alcohol policy">{{cite web|url=http://pages.ebay.com/help/policies/alcohol.html |title=Alcohol policy |author=eBay |accessdate=December 25, 2010}}</ref> | |||
<ref name="August 10, 2007, 10:38 am BST post to eBay announcement board by eBay's staff">{{cite web|url=http://www2.ebay.com/aw/uk/200708101038232.html |title=August 10, 2007, 10:38 am BST post to eBay announcement board by eBay's staff |publisher=.ebay.com |date=August 10, 2007 |accessdate=February 25, 2010}}</ref> | |||
<ref name="Berkun2010">{{cite book|first=Scott|last=Berkun|author-link=Scott Berkun|title=The Myths of Innovation|url=https://books.google.com/books?id=kPCgnc70MSgC&pg=PA6|accessdate=September 7, 2011|date=August 27, 2010|publisher=O'Reilly Media, Inc.|isbn=978-1-4493-8962-8|page=6}}</ref> | |||
<ref name="Bootleg recordings policy">{{cite web|url=http://pages.ebay.com/help/policies/bootlegs.html |title=Bootleg recordings policy |author=eBay |accessdate=December 25, 2010}}</ref> | |||
<ref name="Contact Information">{{cite web|url=http://pages.ebay.co.uk/aboutebay/contact.html |title=Contact Information |publisher=Pages.ebay.co.uk |accessdate=January 20, 2011}}</ref> | |||
<ref name="Craigslist strikes back at eBay">{{cite news |accessdate=May 13, 2008 |url=http://news.bbc.co.uk/2/hi/business/7399720.stm |title=Craigslist strikes back at eBay |publisher=BBC |date=May 13, 2008}}</ref> | |||
<ref name="Digitally delivered goods policy">{{cite web | url = http://pages.ebay.com/help/policies/downloadable.html |title = Digitally delivered goods policy |accessdate=December 25, 2010}}</ref> | |||
<ref name="Drugs and drug paraphernalia policy">{{cite web|url=http://pages.ebay.com/help/policies/drugs-drug-paraphernalia.html |title=Drugs and drug paraphernalia policy |author=eBay |accessdate=December 25, 2010}}</ref> | |||
<ref name="EBay sues Craigslist ad website">{{cite news |accessdate=May 8, 2008 |url=http://news.bbc.co.uk/2/hi/business/7362221.stm |title=EBay sues Craigslist ad website |publisher=BBC |date=April 23, 2008}}</ref> | |||
<ref name="Echobay Partners LTD">{{cite web|url=http://www.echobay.com/ |title=Echobay Partners LTD |publisher=Echobay.com |accessdate=January 20, 2011}}</ref> | |||
<ref name="February 2008">{{cite web|url=http://www2.ebay.com/aw/uk/200802.shtml |title=February 2008 |publisher=.ebay.com |accessdate=March 24, 2009}}</ref> | |||
<ref name="Fees 2008 Overview">{{cite web|url=http://pages.ebay.com/sell/update08/overview/index.html |title=Fees 2008 Overview |publisher=Pages.ebay.com |accessdate=March 24, 2009}}</ref> | |||
<ref name="Firearms, weapons, and knives policy">{{cite web|url=http://pages.ebay.com/help/policies/firearms-weapons-knives.html |title=Firearms, weapons, and knives policy |work=eBay |accessdate=December 25, 2010}}</ref> | |||
<ref name="Global Trade: 1. Finding International Items On eBay">{{cite web | accessdate = April 21, 2011 | publisher=ebay.com | title = Global Trade: 1. Finding International Items On eBay | quote = With sites in over 30 countries, eBay is the best place to find interesting and exotic items at discount prices from sellers around the World | url = http://pages.ebay.com/globaltrading/buyer/index.html}}</ref> | |||
<ref name="Government documents, IDs, and licenses policy">{{cite web|url=http://pages.ebay.com/help/policies/government-ids-licenses.html |title=Government documents, IDs, and licenses policy |work=eBay |accessdate=February 25, 2010}}</ref> | |||
<ref name="Human remains and body parts policy">{{cite web|url=https://www.buzzfeed.com/danvergano/skull-sales |title=eBay Just Nixxed Its Human Skull Market|first=Dan|last=Vergano|work=BuzzFeed News |accessdate=December 25, 2010}}</ref> | |||
<ref name="January 2008">{{cite web|url=http://www2.ebay.com/aw/uk/200801.shtml#2008-01-28172536 |title=January 2008 |publisher=.ebay.com |accessdate=March 24, 2009}}</ref> | |||
<ref name="January 20081">{{cite web|url=http://www2.ebay.com/aw/uk/200801.shtml |title=January 2008 |publisher=.ebay.com |accessdate=March 24, 2009}}</ref> | |||
<ref name="January 20082">{{cite web|url=http://www2.ebay.com/aw/core/200801.shtml |title=January 2008 |publisher=.ebay.com |accessdate=March 24, 2009}}</ref> | |||
<ref name="Market Watch">{{cite news |accessdate=September 23, 2010 |url=http://www.marketwatch.com/story/ebay-wins-legal-ruling-against-craigslist-2010-09-09-184200 |title=EBay wins legal ruling against Craigslist |publisher=Market Watch |date=September 9, 2010}}</ref> | |||
<ref name="Offensive material policy">{{cite web| url = http://pages.ebay.com/help/policies/offensive.html |title= Offensive material policy |work=eBay |accessdate=December 25, 2010}}</ref> | |||
<ref name="Prohibited and Restricted Items - Overview">{{cite web | url=http://pages.ebay.com/help/policies/items-ov.html | title=Prohibited and Restricted Items – Overview | publisher=eBay | accessdate=June 28, 2006}}</ref> | |||
<ref name="Prohibited and restricted items – overview">{{cite web|url= http://pages.ebay.com/help/policies/items-ov.html |title=Prohibited and restricted items – overview | work=eBay |accessdate=December 25, 2010}}</ref> | |||
<ref name="Q1 eBay earnings call April 16, 2008">{{cite web|url=http://seekingalpha.com/article/72603-ebay-q1-2008-earnings-call-transcript |title=Q1 eBay earnings call April 16th 2008 |publisher=Seekingalpha.com |accessdate=February 25, 2010}}</ref> | |||
<ref name="Rules about intellectual property – overview">{{cite web|url=http://pages.ebay.com/help/policies/intellectual-property-ov.html#what |title=Rules about intellectual property – overview |work=eBay |accessdate=December 25, 2010}}</ref> | |||
<ref name="Ruling Restores Ebay's Stake in Craigslist">{{cite news |accessdate=September 23, 2010 |url=http://www.thestreet.com/story/10857157/1/ruling-restores-ebays-stake-in-craigslist.html?cm_ven=GOOGLEFI |title=Ruling Restores Ebay's Stake in Craigslist |publisher=The Street |date=September 9, 2010}}</ref> | |||
<ref name="Selling Manager Applications">{{cite web|url=http://developer.ebay.com/products/selling-manager-applications/ |title=Selling Manager Applications |publisher=.ebay.com |accessdate=June 10, 2009}}</ref> | |||
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<ref name="Slot machines policy">{{cite web | work=eBay | title = Slot machines policy | url = http://pages.ebay.com/help/policies/slot-machines.html | accessdate = December 25, 2010}}</ref> | |||
<ref name="The brand that auctioned the www: eBay">{{cite web|url=http://finance.indiainfo.com/2009/04/24/0904241614_the_brand_that_auctioned_the_www.html |title=The brand that auctioned the www: eBay |publisher=Finance.indiainfo.com |date=April 24, 2009 |accessdate=February 25, 2010|archiveurl=https://web.archive.org/web/20090524015959/http://finance.indiainfo.com/2009/04/24/0904241614_the_brand_that_auctioned_the_www.html|archivedate=May 24, 2009}}</ref> | |||
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<ref name="Tobacco policy">{{cite web | work=eBay | url = http://pages.ebay.com/help/policies/tobacco.html | title = Tobacco policy |accessdate=February 25, 2010}}</ref> | |||
<ref name="Upcoming Changes to Feedback">{{cite web|url=http://pages.ebay.com/services/forum/new.html |title=Upcoming Changes to Feedback |publisher=Pages.ebay.com |accessdate=March 24, 2009}}</ref> | |||
<ref name="Used clothing policy">{{cite web | url = http://pages.ebay.com/help/policies/used-clothing.html |title=Used clothing policy |author=eBay |accessdate=December 25, 2010}}</ref> | |||
<ref name="auctionbytes13">{{cite web | url = http://www.auctionbytes.com/cab/abu/y210/m01/abu0255/s09 | title = Seller's Choice Marketplace Ratings: eBay | accessdate = June 27, 2010 | first=Ina |last=Steiner | date = January 24, 2010 |publisher=Auctionbytes.com | dateformat = }}</ref> | |||
<ref name="autogenerated1">{{cite web |url=http://origin.mercurynews.com/healthandscience/ci_9191170?nclick_check=1 |archive-url=https://archive.today/20130128165432/http://origin.mercurynews.com/healthandscience/ci_9191170?nclick_check=1 |dead-url=yes |archive-date=January 28, 2013 |title=EBay opens building with largest solar roof in San Jose |work=San Jose Mercury News |accessdate=February 25, 2010 }}</ref> | |||
<ref name="autogenerated3">{{cite web|url=http://www.csrwire.com/press_releases/14314-eBay-Inc-Opens-New-Green-Building-and-Unveils-Largest-Commercial-Solar-Installation-in-San-Jose- |title=eBay Inc. Opens New "Green" Building and Unveils Largest Commercial Solar Installation in San Jose |publisher=Csrwire.com |accessdate=March 24, 2009}}</ref> | |||
<ref name="bbcknifeban">{{cite news|url=http://news.bbc.co.uk/2/hi/business/7879701.stm|title=eBay bans trade in knives in UK |date=February 9, 2008|publisher=BBC News |accessdate=February 17, 2009}}</ref> | |||
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<ref name="eBay announcement March 24, 2008 09:00 am GMT">{{cite web|url=http://www2.ebay.com/aw/uk/200803211515302.html |title=eBay announcement 24 March 2008 09:00 am GMT |publisher=.ebay.com |accessdate=February 25, 2010}}</ref> | |||
<ref name="eBay bans the auction of in-game items">{{cite news|last=Anderson |first=Nate |url = https://arstechnica.com/gaming/news/2007/01/8731.ars |title = eBay bans the auction of in-game items |newspaper=] |date=January 30, 2007 |accessdate=December 25, 2010}}</ref> | |||
<ref name="eBay founder factchecks John McCain">{{cite news|author=Thomas, Owen|title=eBay founder factchecks John McCain|url=http://valleywag.com/5060675/ebay-founder-factchecks-john-mccain|archive-url=https://web.archive.org/web/20081009161536/http://valleywag.com/5060675/ebay-founder-factchecks-john-mccain|dead-url=yes|archive-date=October 9, 2008|date=October 8, 2009|work=Valleywag|accessdate=March 4, 2009}}</ref> | |||
<ref name="eBay's explanation of bid increments">{{cite web|url=http://pages.ebay.com/help/buy/bid-increments.html |title=eBay's explanation of bid increments |publisher=Pages.ebay.com |accessdate=February 25, 2010}}</ref> | |||
<ref name="eBoys: The First Inside Account of Venture Capitalists at Work">{{cite book | last = Stross | first = Randall | title = eBoys: The First Inside Account of Venture Capitalists at Work | publisher=Ballantine Books (May 29, 2001) | date = December 29, 2009 | pages = 28–29 | url = https://www.amazon.com/eBoys-Inside-Account-Venture-Capitalists/dp/0345428897/ | isbn = 978-0-345-42889-9 }}</ref> | |||
<ref name="el_history">{{cite web|url=http://ebay.about.com/od/ebaylifestyle/a/el_history.htm |title=How did eBay start?|publisher= about.com|accessdate=January 26, 2007}}</ref> | |||
<ref name="Sale of tarot readings and spells banned on eBay">{{cite news |publisher=BBC News | title = tarot readings and spells | url = https://www.bbc.co.uk/news/technology-19323622 | accessdate = August 22, 2012 | date=August 20, 2012}}</ref> | |||
<ref name="survey">{{cite web | url = http://www.auctionbytes.com/cab/abu/y210/m01/abu0255/s02 | title = Seller's Choice: Merchants Rate Ecommerce Marketplaces | accessdate = June 27, 2010 | first=Ina | last=Steiner | date = January 24, 2010 |publisher=Auctionbytes.com}}</ref> | |||
}} | |||
==External links== | ==External links== | ||
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Latest revision as of 17:20, 23 December 2024
American multinational e-commerce corporation For the song by "Weird Al" Yankovic, see eBay (song).
Headquarters in the Willow Glen district of San Jose, California | |
Formerly | AuctionWeb (1995–1997) |
---|---|
Company type | Public |
Traded as | |
Industry | E-commerce |
Founded | September 3, 1995; 29 years ago (1995-09-03) |
Founder | Pierre Omidyar |
Headquarters | San Jose, California, U.S. |
Area served | Worldwide |
Key people | |
Services | Online shopping |
Revenue | US$10.11 billion (2023) |
Operating income | US$1.941 billion (2023) |
Net income | US$2.767 billion (2023) |
Total assets | US$21.62 billion (2023) |
Total equity | US$6.396 billion (2023) |
Number of employees | c. 12,300 (2023) |
Subsidiaries | Qoo10, TCGPlayer |
Website | www |
Footnotes / references |
eBay Inc. (/ˈiːbeɪ/ EE-bay, often stylized as ebay or Ebay) is an American multinational e-commerce company based in San Jose, California, that allows users to buy or view items via retail sales through online marketplaces and websites in 190 markets worldwide. Sales occur either via online auctions or "buy it now" instant sales, and the company charges commissions to sellers upon sales. eBay was founded by Pierre Omidyar in September 1995. It has 132 million yearly active buyers worldwide and handled $73 billion in transactions in 2023, 48% of which was in the United States. In 2023, the company had a take rate (revenue as a percentage of volume) of 13.81%.
eBay can be used by individuals, companies and governments to purchase and sell almost any legal, non-controversial item. eBay's auctions use a Vickrey auction (sealed-bid) proxy bid system. Buyers and sellers may rate and review each other after each transaction, resulting in a reputation system. The eBay service is accessible via websites and mobile apps. Software developers can create applications that integrate with eBay through the eBay API. Merchants can also earn commissions from affiliate marketing programs by eBay.
History
1990s
eBay was founded as AuctionWeb in California on September 3, 1995, by French-born Iranian-American computer programmer Pierre Omidyar as a hobby to make some extra money. One of the first items sold on AuctionWeb was a broken laser pointer for $14.83. Astonished, Omidyar contacted the winning bidder to ask if he understood that the laser pointer was broken; the buyer explained: "I'm a collector of broken laser pointers."
In February 1996, Omidyar's internet service provider informed him that he would need to upgrade to a business account due to the high web traffic of his website. The monthly price increase from $30 to $250 prompted Omidyar to start charging eBay users. The website made $1,000 in its first month, which was more than it cost to run, and $2,500 in its second month. Chris Agarpao was eBay's first employee; he processed mailed check payments.
Jeffrey Skoll was hired as the first president of the company in early 1996. In November 1996, the company launched online auctions for airline seats, hotel rooms, cruise berths and other travel-related products in partnership with Electronic Travel Auctions. By that time, the company had hosted more than 200,000 auctions since its founding 14 months earlier.
The company changed the name of its service from AuctionWeb to eBay in September 1997, after Echo Bay Technology Group, Omidyar's consulting firm. The echobay.com domain name was already registered by Echo Bay Mines, a gold mining company, so Omidyar shortened it to eBay.com. In 1997, the company received $6.7 million in venture capital funding from Benchmark.
The frequently repeated story that eBay was founded to help Omidyar's fiancée trade Pez candy dispensers was fabricated in 1997 by public relations manager Mary Lou Song to give the media a human-interest story and to generate publicity with toy collectors. The most purchased and sold items on the website were Beanie Babies, the most difficult toys to find in retail stores, accounting for 10% of all listings in 1997. Ty, the manufacturer, had set up a website whereby people could trade used Beanie Babies. However, it was overwhelmed with unsortable listings. With a user-friendly interface, eBay became popular with collectors.
Meg Whitman was appointed president and CEO in March 1998. At the time, the company had 30 employees, 500,000 users, and revenues of $4.7 million in the United States. In July 1998, eBay acquired Jump, the developer and operator of Up4Sale, an advertising-supported auction website which at the time had 27,000 separate auctions and 50,000 registered members.
In September 1998, during the dot-com bubble, eBay became a public company via an initial public offering led by CFO Gary F. Bengier. Upon the initial public offering, which was priced at $18 per share and closed for trading on its first day at $53 per share, both Omidyar and Skoll became billionaires. In the risk factors section of the annual report filed with the U.S. Securities and Exchange Commission in 1998, Omidyar noted eBay's dependence on the continued strength of the Beanie Babies market.
2000s
In June 2000, eBay acquired Half.com for $312 million in stock. In 2000, eBay partnered with Escrow.com to handle escrow for purchases and sales of motor vehicles, later expanded to other transaction types. By year-end, it had 22.5 million registered users and 79.4 million auctions per quarter.
In January 2001, eBay acquired a majority stake in Internet Auction Co. Ltd, operator of the largest internet auction website in South Korea. In February 2002, eBay acquired iBazar, a French online auction site founded in 1998, for approximately $112 million in stock. eBay entered the Chinese market in 2002 and shut down its Chinese site in 2007 due to competition from local rival Taobao.
In February 2002, eBay exited Japan due to competition from Yahoo! Japan and began operations in Taiwan with the acquisition of NeoCom Technology for $9.5 million. In June 2006, eBay turned over its operations in Taiwan to a joint venture partner.
eBay acquired PayPal on October 3, 2002 for $1.4 billion. It phased out its Billpoint payment service in January 2003.
On May 28, 2003, in the case of eBay Inc. v. MercExchange, L.L.C., which had implications for the treatment of business method patents, a United States district court jury found eBay guilty of willful patent infringement and ordered the company to pay $35 million in damages after MercExchange accused eBay of infringing on three patents, one of which is used in eBay's "Buy It Now" feature. The decision was appealed to the United States Court of Appeals for the Federal Circuit (CAFC). The CAFC affirmed the judgment of willful infringement, and reversed the lower court and granted a permanent injunction. eBay appealed the permanent injunction to the Supreme Court of the United States, which on May 15, 2006 found an injunction is not required nor automatic in this or any patent case where guilt has been established. The case was sent back to the Virginia district court for consideration of the injunction and a trial on another MercExchange patent.
In 2003, eBay sought to develop its e-commerce business in China, acquiring the country's leading online auction platform (EachNet) and reaching an 85% market share. Within four years, the development of Alibaba's Taobao resulted in eBay's market share in China decreasing to 7.7%.
In August 2004, eBay acquired 25% of the classified advertising website Craigslist for $32 million. Former disgruntled Craigslist executive Phillip Knowlton was the seller. In December 2004, eBay acquired Rent.com for $415 million.
In March 2005, eBay launched Kijiji, a classified advertising website, in international markets. It launched in the United States in July 2007. In May 2005, eBay acquired Gumtree, a classified advertising website in the United Kingdom. In October 2005, eBay Inc. acquired Skype Technologies for $2.6 billion.
ProStores was an e-commerce website hosting company owned by eBay. Formerly known as Kurant StoreSense, ProStores was acquired by eBay Inc. by the end of 2005 changing the name to ProStores by eBay. ProStores' feature set included simple wizard-driven website, e-commerce capabilities, site design tools and e-business management. Smaller merchants could also manage the entire process of posting and selling products on eBay using the ProStores interface. It also offered inventory management, supplier communication and integration with Quickbooks and Dreamweaver. eBay announced on July 1, 2014 that support for the platform would end February 1, 2015. In February 2006, Intuit launched a web-based version of ItsDeductible, a donation tracking service, using data from eBay to help users assign a market value to the items they donate.
In April 2006, eBay launched eBay Express, a site that was designed to work like a standard Internet shopping site, with fixed prices and no bidding involved. The website had 10 million items listed upon its launch. The site was shut down in October 2008. In January 2007, eBay acquired StubHub, an online marketplace for ticket resale, for $310 million. In January 2008, Meg Whitman resigned as president and CEO of eBay to enter politics, and was replaced with John Donahoe. Whitman remained on the board of directors and continued to advise Donahoe through 2008.
In April 2008, eBay sued Craigslist, claiming that in January 2008, Craigslist took actions that "unfairly diluted eBay's economic interest by more than 10%", making eBay lose its seat on the board of directors of Craigslist. Craigslist countersued in May 2008 alleging that eBay used its board seat to gain insider information about Craigslist that was used to compete against the company. In September 2010, Delaware Judge William B. Chandler III ruled that the actions of Craigslist were unlawful and that the actions were taken by Craigslist founders Jim Buckmaster and Craig Newmark had "breached their fiduciary duty of loyalty", and restored eBay's stake in the company to 28.4% from a diluted level of 24.85%. However, the judge dismissed eBay's objection to a staggered board provision, citing that Craigslist has the right to protect its own trade secrets.
In May 2008, eBay announced the opening of a building on the company's North Campus in San Jose, California, the first ground-up structure in the city to be built to LEED Gold standards. The building, the first the company had built in its 13-year existence, uses an array of 3,248 solar panels, spanning 60,000 square feet (5,600 m), and providing 650 kilowatts of power, 15–18% of the company's total energy requirements, reducing carbon dioxide usage by 37 million pounds over 30 years. The building also has energy-efficient lighting and water system and most waste is recycled.
In April 2009, eBay agreed to acquire a controlling stake in G-Market, a South Korean online retailer, for $413 million. In May 2009, eBay launched the Selling Manager Applications program (SM Apps). The program allows approved developers to integrate their applications directly into the eBay.com interface.
In November 2009, eBay sold a 70% stake in Skype to a consortium led by Silver Lake Partners and Marc Andreessen at a $2.75 billion valuation, while retaining a 30% minority ownership interest in Skype, after failing to integrate Skype into the company's online marketplace. Microsoft acquired the entire company for $8.5 billion in May 2011.
2010s
In June 2011, eBay acquired GSI Commerce for $2.4 billion. In June 2013, it was renamed eBay Enterprise. In May 2012, RentPath, then known as Primedia, acquired Rent.com from eBay for approximately $415 million. In September 2012, eBay introduced a new logo using a thinner variation of the Univers typeface. It replaced the thicker Univers logo.
In October 2012, eBay launched an international shipping partnership with Pitney Bowes whereby a seller of an item to be shipped internationally can send the item to a Pitney Bowes facility in their home country, which then forwards it to the international buyer, taking care of all international shipping requirements. The company also launched a partnership with FedEx to offer discounted shipping options to sellers.
In November 2012, eBay was charged in the High-Tech Employee Antitrust Litigation, accused by the United States Department of Justice of entering into non-solicitation agreements with other technology companies involving highly skilled employees. The litigation was settled in May 2014, with eBay required to end anti-competitive practices.
On September 30, 2014, eBay announced it would spin off PayPal into a separate publicly traded company, a demand made nine months prior by activist hedge fund magnate Carl Icahn. The spinoff was completed on July 18, 2015. eBay's then chief executive, John Donahoe, stepped down from that role.
In January 2015, eBay acquired Vivanuncios, a classified advertising website in Mexico. In June 2015, eBay sold its stake in Craigslist back to the company, ending the litigation. In August 2015, eBay sold a portion of its stake in Snapdeal. In September 2015, Propay and Skrill were eliminated as payment methods on the eBay website, citing low usage.
Flipkart and eBay entered into a strategic partnership in July 2017 under which eBay acquired a 5.44% stake in Flipkart in exchange for the contribution of its India business unit valued at $211 million and a $514 million cash investment in Flipkart. Flipkart launched a program to allow its sellers to sell to customers globally in partnership with eBay. eBay reported a gain of $167 million on the sale of its India operations. In May 2018, eBay sold its stake in Flipkart to Walmart and relaunched its operations in India. In August 2017, eBay shut Half.com. In October 2017, eBay released image retrieval capability allowing users to find listings on the site that match an item depicted in a photo, using artificial intelligence and machine learning technologies.
On January 31, 2018, eBay announced that it would replace PayPal as its primary payments provider with Netherlands-based start-up Adyen, resulting in lower costs and more control of merchants. In May 2018, eBay acquired the Japanese e-commerce platform Qoo10 for $573 million. In July 2018, eBay announced support for Apple Pay as well as a partnership with Square for seller financing loans of up to $100,000. In September 2018, in response to the YouTube headquarters shooting, eBay announced plans to install a security fence around the perimeter of its San Jose headquarters to protect employees.
In March 2019, the company paid its first dividend following investor pressure to improve shareholder return. On July 31, 2019, the company acquired a 5.59% stake in Paytm Mall. In September 2019, facing pressure from activist shareholder Elliott Investment Management, Devin Wenig resigned as CEO. Scott Schenkel, senior vice president and chief financial officer since 2015, was appointed as the interim CEO. In November 2019, eBay agreed to sell StubHub to Viagogo for $4.05 billion in cash; the sale was completed in February 2020.
2020s
In April 2020, Jamie Iannone became the CEO of the company. In June 2020, Fred D. Anderson and Thomas J. Tierney resigned from the board of directors of the company; both had been directors since 2003. In July 2020, eBay sold its classifieds business to Adevinta for $2.5 billion in cash and 540 million shares of Adevinta. To gain regulatory approval, Gumtree was further divested. eBay sold its shares in Adevinta in 2023, when that company was acquired by private equity firms.
In September 2020, Pierre Omidyar resigned from the board of directors, after resigning as chairman in 2015. In November 2021, eBay sold its South Korean business to Emart for $3 billion.
In May 2022, eBay acquired a stake in Funko and became the preferred secondary marketplace for Funko. In June 2022, the company acquired KnownOrigin, a marketplace for non-fungible tokens. In August 2022, the company acquired the myFitment group of companies, specializing in online sales of automotive and powersports parts and accessories. In October 2022, the company acquired TCGPlayer, a marketplace for collectible card games, for up to $295 million.
In July 2023, the company acquired Certiligo, a provider of artificial intelligence-powered digital IDs and authentication for apparel and fashion goods. In January 2024, the company announced plans to lay off 9% of its workforce after hiring outpaced growth projections.
Financial history
Year | Revenue in mil. USD$ |
Net income in mil. USD$ |
Total Assets in mil. USD$ |
Price per Share in USD$ |
Employees |
---|---|---|---|---|---|
2005 | 4,552 | 1,082 | 11,789 | 15.65 | 11,600 |
2006 | 5,970 | 1,126 | 13,494 | 13.00 | 13,200 |
2007 | 7,672 | 348 | 15,366 | 13.25 | 15,500 |
2008 | 8,541 | 1,779 | 15,592 | 9.58 | 16,200 |
2009 | 8,727 | 2,389 | 18,408 | 7.29 | 16,400 |
2010 | 9,156 | 1,801 | 22,004 | 9.68 | 17,700 |
2011 | 11,652 | 3,229 | 27,320 | 12.28 | 27,770 |
2012 | 14,072 | 2,609 | 37,074 | 16.61 | 31,500 |
2013 | 16,047 | 2,856 | 41,488 | 21.03 | 33,500 |
2014 | 8,790 | 46 | 45,132 | 21.01 | 34,600 |
2015 | 8,592 | 1,725 | 17,755 | 25.00 | 11,600 |
2016 | 8,979 | 7,266 | 23,847 | 27.08 | 12,600 |
2017 | 9,567 | (1,016) | 25,981 | 35.06 | 14,100 |
2018 | 10,746 | 2,530 | 22,819 | 34.31 | 14,000 |
2019 | 10,800 | 1,792 | 18,174 | 35.50 | 13,300 |
2020 | 8,894 | 5,667 | 19,310 | 12,700 | |
2021 | 10,420 | 13,608 | 26,626 | 10,800 | |
2022 | 9,790 | (1,270) | 20,850 | 11,600 |
Philanthropy and charity auctions
Using MissionFish as an arbiter, eBay allows sellers to donate a portion of their auction proceeds to a charity of the seller's choice and charges discounted fees for charity auctions.
High-profile charity auctions facilitated via eBay include the "Power Lunch" with investor Warren Buffett for 8 people at the Smith & Wollensky restaurant in New York City, with all of the proceeds going to the Glide Foundation. Auctions were held annually in 21 years between 2000 and 2022, with no auctions in 2020 and 2021 due to the COVID-19 pandemic. In total, auctions on eBay for lunch with Buffett raised $53.2 million for the Glide Foundation, with winning bids ranging from $2 million to as high as $19 million for the final auction in 2022. In May 2024, a charity auction for lunch with Marc Benioff, CEO of Salesforce, raised $200,000 plus an additional donation of $1.5 million for the Glide Foundation.
Also benefitting charity, a letter sent to Mark P. Mays, CEO of Clear Channel Communications by Senator Harry Reid and forty other Democratic senators, complaining about comments made by conservative talk show host Rush Limbaugh, sold for $2,100,100, with all of the proceeds going to the Marine Corps-Law Enforcement Foundation, benefiting the education of children of men and women who have died serving in the armed forces. The winning bid was matched by Limbaugh.
In 2022, more than $163 million was raised for charities via the platform.
Stalking scandal
Main article: eBay stalking scandalIn June 2020, five employees were terminated and were subject to charges of cyberstalking after they were accused of targeting Ina and David Steiner, the editors and publishers of EcommerceBytes, a newsletter that eBay executives viewed as critical of the company. In addition to sending harassing messages and doxing, the defendants "ordered anonymous and disturbing deliveries to the victims’ home, including a preserved fetal pig, a bloody pig Halloween mask, a funeral wreath, a book on surviving the loss of a spouse, and pornography". The defendants also vandalized the couple's home in Natick, Massachusetts. The conspirators pleaded guilty and most were sentenced to prison terms. Wenig, the company's CEO at the time of the harassment campaign, who was frequently targeted by the newsletter, was found by investigators to not have any knowledge about the harassment activities and was not charged. He left the company in September 2019 with a $57 million severance package. Steve Wymer, chief communication officer, who had ties with local politicians, was fired "for cause" for alleged involvement but was not charged and was hired by the local chapter of the Boys & Girls Clubs of America.
Criticisms and controversies
Fraud
Fraud committed by sellers includes selling counterfeit merchandise / bootleg recordings, shill bidding (undisclosed vendor bidding that is used to artificially inflate the price of a certain item by either the seller under an alternate account or another person in collusion with the seller), receiving payment and not shipping merchandise, shipping items other than those described, giving a deliberately misleading description or photo, knowingly and deliberately shipping faulty merchandise, denying warranty exchange after pre-agreeing to return merchandise authorization of defective on arrival merchandise, knowingly fencing (selling stolen goods), misrepresenting the cost of shipping, using bulk shipping prices to knowingly mask much higher costing, individual return shipping, and using pseudo-accounts to make high nonpaying bids on similar items that competitors are selling. eBay has been criticized for not doing enough to combat shill bidding. There are techniques such as auction sniping, which let buyers avoid shill bidders.
Fraud committed by buyers includes filing a false shipping damage claim with the shipping company, friendly fraud (receiving merchandise and claiming otherwise), returning items other than received, removing parts from an item and returning it for a refund, sending a forged payment-service e-mail that states that he or she has made a payment to the seller's account as proof of payment, making a low bid then using pseudo-accounts to make high nonpaying bids in an attempt at gaining a low second chance offer price, damaging a non-refundable item to get a refund by claiming that the seller sent the item already damaged (in cases of buyer's remorse), and a package redirection scam, in which the return package is filled with garbage and sent to the wrong address.
In 2004, Tiffany & Co. filed a lawsuit against eBay claiming that over 70% of the Tiffany silver jewelry offered for sale on eBay was fake and that eBay profited from the sales of counterfeit Tiffany items that infringed on its trademark. On July 14, 2008, a Federal District Court judge ruled that eBay does not have a legal responsibility to monitor users selling counterfeit items. In 2010, the Second Circuit affirmed this decision in Tiffany (NJ) Inc. v. eBay Inc.
In June 2008, a court in Paris awarded damages of €40 million to LVMH over eBay auctions of counterfeit bags, perfumes, and other items sold by non-authorized retailers and entered a permanent injunction against eBay auctions of LVMH perfumes, whether counterfeit or not. eBay banned such items from its site. Also that month, a court in Troyes, France awarded eBay to pay luxury goods maker Hermès €20,000 due to the sale of two counterfeit bags on eBay in 2006. The court also ordered eBay to post the ruling on the home page of eBay's French website for three months.
Items stolen from the British Museum
Items stolen from the British Museum in 2013 were auctioned on eBay in 2016. The museum reported that several items of jewelry made of gold, semi-precious stones, and glass, dating from between 1,500 BC and the 19th century AD, were among those missing. One piece of ancient Roman jewelry made from onyx – valued between £25,000 and £50,000, or US$32,000 and US$63,000 – was listed on eBay with a minimum price of £40 (US$50) in 2016. There were no bids made for the treasure. The police are investigating this case. The company said that it is supports local police in investigations and removes listings containing stolen property.
Dr. Seuss books
In 2021, the estate of Dr. Seuss requested from eBay, and the company complied, to ban the sale of six Dr. Seuss books due to concerns that some images contained therein were racially insensitive. This led to backlash from followers of right-wing politics and ignited a surge of interest in the discontinued books.
Sale of illegal items
In September 2023, the United States Department of Justice sued eBay, accusing it of violating the Clean Air Act and other environmental laws by allowing the sale of several illegal products, including devices that defeat automobile pollution controls, restricted-use pesticides, and paint and coating removal products containing methylene chloride.
See also
Portals:References
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Looking for a new ... Another company eBay has acquired and put to work servicing its own users is Kurant, a leading-edge company that specializes in software for e-commerce on small business Web sites. eBay used its products to create a new service for sellers that debuted in summer of 2005: ProStores. This extra-fee service ...
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External links
- Official website
- ebay - YouTube
- Business data for eBay Inc:
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37°17′43″N 121°55′34″W / 37.29528°N 121.92611°W / 37.29528; -121.92611
Categories:- EBay
- 1995 establishments in California
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