DreamHost: Difference between revisions

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	DreamHost's ] and ] hosting network consists of ] and ] web servers running on the ] operating system.<ref>{{cite web \| url=http://www.enterprisenetworkingplanet.com/netsysm/article.php/3702756 \| title=Dreamhost Driven by Linux-Enhanced Economics \| publisher=Enterprise Networking Planet \| accessdate=2009-04-11 \| first=Carla \| last=Schroder \| date=October 1, 2007}}</ref> Customers have access to a control panel that includes integrated billing and a support ticket system. DreamHost's staff contribute to an official blog and a customer support wiki.<ref>{{cite news \| url=http://blogs.zdnet.com/BTL/?p=3419 \| title=Honesty, transparency can offset customer service disasters \| publisher=ZDNet \| date=August 3, 2006 \| first=David \| last=Berlind \| accessdate=2009-03-30}}</ref> DreamHost recommends Google's ] for email services, although the company continues to offer standard email services.<ref>{{cite news \| url=http://www.thewhir.com/web-hosting-news/052708_Use_Gmail_says_DreamHost \| title=Use Gmail says DreamHost \| publisher=The Whir \| date=May 27, 2008 \| accessdate=2009-04-01}}</ref><ref>{{cite news \| url=http://www.gadgetell.com/tech/comment/dreamhost-use-gmail-not-our-servers/ \| title=Use Gmail Not Our Servers \| publisher=Gadgetell \| date=May 28, 2008 \| accessdate=2009-04-01}}</ref>		DreamHost's ] and ] hosting network consists of ] and ] web servers running on the ] operating system.<ref>{{cite web \| url=http://www.enterprisenetworkingplanet.com/netsysm/article.php/3702756 \| title=Dreamhost Driven by Linux-Enhanced Economics \| publisher=Enterprise Networking Planet \| accessdate=2009-04-11 \| first=Carla \| last=Schroder \| date=October 1, 2007}}</ref> Customers have access to a control panel that includes integrated billing and a support ticket system. DreamHost's staff contribute to an official blog and a customer support wiki.<ref>{{cite news \| url=http://blogs.zdnet.com/BTL/?p=3419 \| title=Honesty, transparency can offset customer service disasters \| publisher=ZDNet \| date=August 3, 2006 \| first=David \| last=Berlind \| accessdate=2009-03-30}}</ref> DreamHost recommends Google's ] for email services, although the company continues to offer standard email services.<ref>{{cite news \| url=http://www.thewhir.com/web-hosting-news/052708_Use_Gmail_says_DreamHost \| title=Use Gmail says DreamHost \| publisher=The Whir \| date=May 27, 2008 \| accessdate=2009-04-01}}</ref><ref>{{cite news \| url=http://www.gadgetell.com/tech/comment/dreamhost-use-gmail-not-our-servers/ \| title=Use Gmail Not Our Servers \| publisher=Gadgetell \| date=May 28, 2008 \| accessdate=2009-04-01}}</ref>

			==File hosting==
			In 2006, DreamHost began offering a file hosting service they call "Files Forever".<ref>
			{{cite web
			\|url= http://www.genbeta.com/web/files-forever-nuevo-servicio-de-dreamhost
			\|accessdate= 2009-07-01
			\|title= Files Forever, nuevo servicio de DreamHost
			\|language= {{sp}}
			\|first= Javier
			\|last= Penalva
			\|publisher= Genbeta
			}}</ref> It allows users to store files on their servers "forever" after paying a one-time storage fee, and then redistribute or sell them, with DreamHost handling the credit card transaction.<ref>
			{{cite web
			\|url= http://wiki.dreamhost.com/index.php?title=Files_Forever&oldid=7642
			\|accessdate= 2009-07-01
			\|title= Files Forever: Revision as of 20:37, 29 November 2006
			\|publisher= DreamHost
			\|first= Josh
			\|last= Jones
			\|work= DreamHost Wiki
			}}</ref>

	== Incidents ==		== Incidents ==

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DreamHost
DreamHost Logo
Company type	Private company
Industry	Web hosting service, Domain name registrar
Founded	Claremont, California, 1996
Headquarters	Los Angeles, California, USA
Key people	Dallas Bethune, Josh Jones, Michael Rodriguez, Sage Weil
Products	Web services
Website	www.DreamHost.com

DreamHost is a Los Angeles-based web hosting provider and domain name registrar. It is the web hosting branch of New Dream Network, LLC, founded by 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at Harvey Mudd College in Claremont, California, and registered in 1999 by Michael Rodriguez. DreamHost began hosting customers' sites in 1997.

Web hosting

File:Dreamhost panel 2007.jpg

A screenshot of the post March 2007 DreamHost Control Panel

DreamHost's shared and dedicated hosting network consists of Apache and lighttpd web servers running on the Debian GNU/Linux operating system. Customers have access to a control panel that includes integrated billing and a support ticket system. DreamHost's staff contribute to an official blog and a customer support wiki. DreamHost recommends Google's Gmail for email services, although the company continues to offer standard email services.

File hosting

In 2006, DreamHost began offering a file hosting service they call "Files Forever". It allows users to store files on their servers "forever" after paying a one-time storage fee, and then redistribute or sell them, with DreamHost handling the credit card transaction.

Incidents

In July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout involving DreamHost's datacenter. Other providers such as Media Temple and MySpace were also affected. There was "a similar outage in September 2005." In July 2007, the company relocated servers to a different data center due to "space and power constraints."

In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."

On January 15, 2008, DreamHost accidentally billed some users for an extra year's worth of services, which they initially reported as $7.5 million in extra charges. The company later stated the final total was $2.1 million. In March 2008, while attempting to "block a denial of service attack" at DreamHost's primary router, a "typing error" occurred, which caused "thousands of web sites" to go offline for "more than an hour."