DreamHost: Difference between revisions

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Revision as of 05:22, 9 April 2009 editJudas278 (talk \| contribs)282 edits →Web hosting: rewrite paring down some unsourced statements← Previous edit		Revision as of 14:48, 9 April 2009 edit undoScjessey (talk \| contribs)Extended confirmed users, Pending changes reviewers, Rollbackers29,025 edits Repair damage done by SPA. Expand and clarify other stuff. Remove non-notable 2005 outage with low-quality sourcing. Shorten issues tag due to source improvements.Next edit →
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	'''DreamHost''' is a ]-based ] and ]. It is the web hosting branch of '''New Dream Network, LLC''', founded by 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at ] in ], and registered in 1999 by Michael Rodriguez.<ref name="whois"/><ref>		'''DreamHost''' is a ]-based ] and ]. It is the web hosting branch of '''New Dream Network, LLC''', founded by 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at ] in ], and registered in 1999 by Michael Rodriguez.<ref name="whois"/><ref>
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	==Web hosting==		==Web hosting==
	]		]
	DreamHost ~~provides~~ ] ~~services~~, ~~some~~ ] servers~~, and an integrated control panel~~. Telephone-based support is not provided, instead DreamHost has support via ] and email. DreamHost's staff ~~also~~ contribute to an official blog and a wiki.<ref>{{cite news \| url=http://blogs.zdnet.com/BTL/?p=3419 \| title=Honesty, transparency can offset customer service disasters \| publisher=ZDNet \| date=August 3, 2006 \| first=David \| last=Berlind \| accessdate=2009-03-30}}</ref> DreamHost recommends Google's ] for email services, although the company continues to offer email services.<ref>{{cite news \| url=http://www.thewhir.com/web-hosting-news/052708_Use_Gmail_says_DreamHost \| title=Use Gmail says DreamHost \| publisher=The Whir \| date=May 27, 2008 \| accessdate=2009-04-01}}</ref><ref>{{cite news \| url=http://www.gadgetell.com/tech/comment/dreamhost-use-gmail-not-our-servers/ \| title=Use Gmail Not Our Servers \| publisher=Gadgetell \| date=May 28, 2008 \| accessdate=2009-04-01}}</ref>		DreamHost's shared and private hosting network consists of ] and some ] web servers running on the ] operating system, using server equipment that includes ] hardware.<ref>{{cite web \| url=http://www.debian.org/users/com/dreamhost \| publisher=Debian \| title=Debian: DreamHost Web Hosting, USA \| accessdate=2009-04-04}}</ref><ref></ref> Customers have access to a control panel that includes integrated billing and support ticket systems. The majority of hosted domains exist within a ] environment, with a small percentage of customers on ] servers. Telephone-based support is not provided, instead DreamHost has support via ] and email. DreamHost's staff contribute to an official blog and a customer support wiki.<ref>{{cite news \| url=http://blogs.zdnet.com/BTL/?p=3419 \| title=Honesty, transparency can offset customer service disasters \| publisher=ZDNet \| date=August 3, 2006 \| first=David \| last=Berlind \| accessdate=2009-03-30}}</ref> DreamHost recommends Google's ] for email services, although the company continues to offer standard email services.<ref>{{cite news \| url=http://www.thewhir.com/web-hosting-news/052708_Use_Gmail_says_DreamHost \| title=Use Gmail says DreamHost \| publisher=The Whir \| date=May 27, 2008 \| accessdate=2009-04-01}}</ref><ref>{{cite news \| url=http://www.gadgetell.com/tech/comment/dreamhost-use-gmail-not-our-servers/ \| title=Use Gmail Not Our Servers \| publisher=Gadgetell \| date=May 28, 2008 \| accessdate=2009-04-01}}</ref>

	Following "a similar outage in September of 2005, when a confluence of ISP outages and power failures brought its data center offline,"<ref>{{cite web \| url=http://www.thewhir.com/web-hosting-news/081605_Customers_Rally_Around_DreamHost \| title=Customers Rally Around DreamHost \| publisher=Web Host Industry Review \| first=Liam \| last=Eagle \| accessdate=2009-04-08 \| date=August 16, 2006}}</ref> in July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout in the building in which DreamHost's datacenter was located. Other providers were also affected".<ref>{{cite web \| url=http://news.netcraft.com/archives/2006/07/25/myspace_outage_pinpointed_at_la_telecom_building.html \| title=MySpace Outage Pinpointed at LA Telecom Building \| publisher=Netcraft \| accessdate=2009-04-05 \| date=July 25, 2006}}</ref><ref>{{cite web \| url=http://news.netcraft.com/archives/2006/08/02/la_hosting_providers_slowed_by_power_problems.html \| title=LA Hosting Providers Slowed by Power Problems \| publisher=Netcraft \| first=Rich \| last=Miller \| accessdate=2009-04-05 \| date=August 2, 2006}}</ref> <ref>{{cite web \| url=http://www.datacenterknowledge.com/archives/2006/08/02/power-woes-continue-at-las-garland-building/ \| title=Power Woes Continue at LA’s Garland Building \| publisher=Data Center Knowledge \| first=Rich \| last=Miller \| accessdate=2009-04-08 \| date=August 2, 2006}}</ref>		In July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout in the building in which DreamHost's datacenter was located. Other providers such as ] and ] were also affected.<ref>{{cite web \| url=http://news.netcraft.com/archives/2006/07/25/myspace_outage_pinpointed_at_la_telecom_building.html \| title=MySpace Outage Pinpointed at LA Telecom Building \| publisher=Netcraft \| accessdate=2009-04-05 \| date=July 25, 2006}}</ref><ref>{{cite web \| url=http://news.netcraft.com/archives/2006/08/02/la_hosting_providers_slowed_by_power_problems.html \| title=LA Hosting Providers Slowed by Power Problems \| publisher=Netcraft \| first=Rich \| last=Miller \| accessdate=2009-04-05 \| date=August 2, 2006}}</ref>

	In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."<ref>{{cite news \| url=http://www.channelregister.co.uk/2007/06/07/dreamhost_hack/ \| publisher=The Register \| title=Hackers load malware onto Mercury music award site \| first=John \| last=Leyden \| accessdate=2009-04-04 \| date=June 7, 2007}}</ref><ref>{{cite web \| url=http://news.netcraft.com/archives/2007/06/06/mass_customer_site_hack_at_dreamhost.html \| title=Mass Customer Site Hack at DreamHost \| accessdate=2009-04-04 \| date=June 6, 2007 \| first=Rich \| last=Miller \| publisher=Netcraft}}</ref><ref>{{cite web \| url=http://www.scansafe.com/news/press_releases/press_releases_2007/scansafe_threat_center_warns_of_drive-by_malware_on_up_to_3,500_websites \| title=iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize \| publisher=ScanSafe \| accessdate=2009-04-04 \| date=2007}}</ref>		In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."<ref>{{cite news \| url=http://www.channelregister.co.uk/2007/06/07/dreamhost_hack/ \| publisher=The Register \| title=Hackers load malware onto Mercury music award site \| first=John \| last=Leyden \| accessdate=2009-04-04 \| date=June 7, 2007}}</ref><ref>{{cite web \| url=http://news.netcraft.com/archives/2007/06/06/mass_customer_site_hack_at_dreamhost.html \| title=Mass Customer Site Hack at DreamHost \| accessdate=2009-04-04 \| date=June 6, 2007 \| first=Rich \| last=Miller \| publisher=Netcraft}}</ref><ref>{{cite web \| url=http://www.scansafe.com/news/press_releases/press_releases_2007/scansafe_threat_center_warns_of_drive-by_malware_on_up_to_3,500_websites \| title=iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize \| publisher=ScanSafe \| accessdate=2009-04-04 \| date=2007}}</ref>

Revision as of 14:48, 9 April 2009

DreamHost
DreamHost Logo
Company type	Private company
Industry	Domain Registrar, Web hosting service
Founded	Claremont, California, 1996
Headquarters	Los Angeles, California, USA
Key people	Dallas Bethune, Josh Jones, Michael Rodriguez, Sage Weil
Products	Web services
Website	http://www.dreamhost.com

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DreamHost is a Los Angeles-based web hosting provider and domain name registrar. It is the web hosting branch of New Dream Network, LLC, founded by 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at Harvey Mudd College in Claremont, California, and registered in 1999 by Michael Rodriguez. DreamHost began hosting customers' sites in 1997.

Web hosting

File:Dreamhost panel 2007.jpg

A screenshot of the post March 2007 DreamHost Control Panel

DreamHost's shared and private hosting network consists of Apache and some lighttpd web servers running on the Debian GNU/Linux operating system, using server equipment that includes F5 Networks Big IP hardware. Customers have access to a control panel that includes integrated billing and support ticket systems. The majority of hosted domains exist within a shared hosting environment, with a small percentage of customers on dedicated servers. Telephone-based support is not provided, instead DreamHost has support via IRC and email. DreamHost's staff contribute to an official blog and a customer support wiki. DreamHost recommends Google's Gmail for email services, although the company continues to offer standard email services.

In July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout in the building in which DreamHost's datacenter was located. Other providers such as Media Temple and MySpace were also affected.

In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."

On January 15, 2008, DreamHost accidentally billed some users for an extra year's worth of services, which they initially reported as $7.5 million in extra charges. The company later stated the final total was $2.1 million.