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| Suburban Express serves six ] universities: ], ], ], ], ], and ]. Weekend services transport students from all six campuses directly to several Suburban ] locations.<ref></ref> The Illini Shuttle runs every day from ] and ] to the Chicago Airports of ] and Chicago suburbs.<ref></ref> Suburban Express is a "virtual" bus company, in that it does not own any buses or facilities, but instead contracts buses from other carriers.<ref name=farewars/> | Suburban Express serves six ] universities: ], ], ], ], ], and ]. Weekend services transport students from all six campuses directly to several Suburban ] locations.<ref></ref> The Illini Shuttle runs every day from ] and ] to the Chicago Airports of ] and Chicago suburbs.<ref></ref> Suburban Express is a "virtual" bus company, in that it does not own any buses or facilities, but instead contracts buses from other carriers.<ref name=farewars/> | ||
| Suburban Express has a negative reputation on Yelp and Reddit, where customers claim the company has "cutthroat business practices," such as fining, banning and suing customers that allegedly violate its terms of service.<ref name="Ars-26Apr2013"/><ref name="SubEx_BoingBoing"/> | Suburban Express has a negative reputation on Yelp and Reddit, where customers claim the company has "cutthroat business practices," such as fining, banning and suing customers that allegedly violate its terms of service. The terms of service state that customers may be charged a $100 fine in the event the ticket is used for the wrong day or the wrong route. Students also claim that the organization bans, fines and threatens to sue customers that speak negatively of the company online.<ref name="Ars-26Apr2013"/><ref name="SubEx_BoingBoing"/> | ||
| ⚫ | In April a volunteer Reddit moderator posted a comment on the subreddit for the University of Illinois Urbana-Champaign stating: "Don't ride Suburban Express! They're likely to sue you, have terrible reviews, and also this." The "this" linked to a series of anonymous insults to critics of Suburban Express, calling them "lonely virgins" and other derogatory names that the moderator implied were posted by Suburban Express representatives. On April 24th, The company threatened to sue the Reddit moderator, which resulted in negative publicity and a pro-bono lawyer offering to defend the Reddit volunteer. As a result, Suburban Express backed down. Competitor Peoria Charter began advertising to Suburban Express customers with a $2 off coupon using the promo code "nolawsuits."<ref name="Ars-26Apr2013">{{cite web|url=http://arstechnica.com/tech-policy/2013/04/express-to-internet-hate-bus-company-threatens-redditor-with-lawsuit/ |title= | ||
| Suburban Express' terms of service state that customers can be charged with a $100 fine in the event the ticket is used for the wrong day or the wrong route. It also says that violators of its terms will be banned from the service. The local University paper said Surburban Express filed 125 lawsuits in 2013 alone against customers that allegedly violated its terms. On March 31, 2013, a graduate student at the University of Illinois claimed on Facebook that he heard a bus driver make derogatory comments to an international student and four days later received an email from Suburban Express calming he owed $500 in "liquidated damages" and was banned from the service. The company's website suggested the company was planning to sue.<ref name="Ars-26Apr2013"/><ref name="SubEx_BoingBoing"/> | |||
| ⚫ | Express to Internet Hate: Bus company threatens redditor with lawsuit |last=Gallagher |first=Sean |publisher=] |date=26 April 2013 |accessdate=27 April 2013}}</ref><ref name="SubEx_BoingBoing"/> | ||
| Iowa to Chicago. Suburban Express attracts many online complaints from riders who object to the company's policy of fining riders $100 (charged automatically to their ticket-purchase credit-card) if they present the wrong ticket when they board, and other, similar policies -- and who allege that the company hunts down its online critics and bans them from riding | |||
| ⚫ | |||
| ⚫ | Express to Internet Hate: Bus company threatens redditor with lawsuit |last=Gallagher |first=Sean |publisher=] |date=26 April 2013 |accessdate=27 April 2013}}</ref> | ||
| ==References== | ==References== | ||
Revision as of 19:47, 19 May 2013
 | |
 Illini Shuttle, operated by Suburban Express, at Illinois Terminal in Champaign, Illinois. | |
| Founded | 1983 |
|---|---|
| Headquarters | 714 S Sixth Street Champaign, Illinois 61820 |
| Service area | Illinois, Indiana, Iowa |
| Service type | Intercity coach service |
| Destinations | 6 Universities served and Chicago Suburbs |
| Chief executive | Dennis Toeppen, President |
| Website | http://www.suburbanexpress.com |
Suburban Express is a bus company that serves six universities in the Mid-Western United States. It was founded in 1983 by Dennis Toeppen, then a student of the University of Illinois (UIUC). At first the University would not sell Suburban Express tickets, since it gained a commission from competitor Greyhound; however, by 1985, Suburban Express accounted for half the tickets sold at the UIUC travel center.
Suburban Express has been criticized online on Yelp and Reddit for "cutthroat business practices," including a $100 fine for using a ticket on the wrong day or for the wrong destination and suing 125 of its own customers.
History
Suburban Express was founded in 1983 by Dennis Toeppen as an undergraduate at the University of Illinois. At that time, the UIUC travel center sold Greyhound tickets exclusively (earning a commission on the transactions) and initially disallowed Suburban Express ticket sales at the travel center. Suburban Express undercut Greyhound's ticket prices, and an ensuing price-war led both Suburban Express and Greyhound to decrease prices more than fifty percent. Suburban Express survived two Illinois Commerce Commission (ICC) investigations initiated by Greyhound, and its ticket sales reached parity with Greyhound by 1985. The travel center began allowing Suburban Express tickets to compensate for lost Greyhound commission revenues, and the service expanded to Eastern Illinois University (1985), and Illinois State University (1989).
From 1994 to 2013, Suburban Express filed 204 lawsuits, with 125 of these filed in 2013. Many of these lawsuits target passengers for alleged violations of Suburban Express' terms of service, including failing to pay penalty fares of $100 for presenting invalid or misdated tickets, or for canceling payment for buses that did not show up. Students and journalists have questioned the company's practice of filing lawsuits in neighboring Ford County, rather than in Champaign County, as students at University of Illinois, Urbana-Champaign are not entitled to aid from Student Legal Services for lawsuits outside of county boundaries.
In April 2013, a Reddit moderator accused Suburban Express of using sockpuppet accounts to post favorable comments and attack those posting negative ones. Suburban Express threatened to sue the moderator claiming he was making libelous comments and removing genuine comments that support the bus company. After Suburban Express received negative reactions in the media, it withdrew its threat of lawsuit against the moderator and also withdrew the 125 lawsuits it had filed against its customers.
Services
Suburban Express serves six midwest universities: University of Illinois at Urbana-Champaign, Illinois State University, Eastern Illinois University, Purdue University, University of Iowa, and Indiana University. Weekend services transport students from all six campuses directly to several Suburban Chicago locations. The Illini Shuttle runs every day from Champaign and Urbana to the Chicago Airports of O'Hare and Chicago suburbs. Suburban Express is a "virtual" bus company, in that it does not own any buses or facilities, but instead contracts buses from other carriers.
Suburban Express has a negative reputation on Yelp and Reddit, where customers claim the company has "cutthroat business practices," such as fining, banning and suing customers that allegedly violate its terms of service. The terms of service state that customers may be charged a $100 fine in the event the ticket is used for the wrong day or the wrong route. Students also claim that the organization bans, fines and threatens to sue customers that speak negatively of the company online.
In April a volunteer Reddit moderator posted a comment on the subreddit for the University of Illinois Urbana-Champaign stating: "Don't ride Suburban Express! They're likely to sue you, have terrible reviews, and also this." The "this" linked to a series of anonymous insults to critics of Suburban Express, calling them "lonely virgins" and other derogatory names that the moderator implied were posted by Suburban Express representatives. On April 24th, The company threatened to sue the Reddit moderator, which resulted in negative publicity and a pro-bono lawyer offering to defend the Reddit volunteer. As a result, Suburban Express backed down. Competitor Peoria Charter began advertising to Suburban Express customers with a $2 off coupon using the promo code "nolawsuits."
References
- ^ Gallagher, Sean (26 April 2013). "Express to Internet Hate: Bus company threatens redditor with lawsuit". Ars Technica. Retrieved 27 April 2013.
- ^ Fare wars - Bus service run by student butts heads with Greyhound. Dan Rozek. Daily Herald. Chicago, Illinois. Sunday, October 20, 1985. Page 20.
- Russell's Guide September 1999 - GLI Schedule 397 removed from publication
- ^ Ruff, Corinne (26 April 2013). "Suburban Express lawsuits reach 125 this year; conversation continues on Reddit". Daily Illini. Retrieved 27 April 2013.
- ^ Brumleve, Will (26 April 2013). "Bus firm's lawsuits criticized". News-Gazette. Retrieved 27 April 2013.
- ^ Doctorow, Cory (2013-04-27). "Suburban Express bus-line sends bullying, cowardly legal threat to Reddit, discovers Streisand Effect". BoingBoing.
- White, Ken (2013-04-28). "Suburban Express Took The First Bus To The Streisand Effect. Have They Disembarked In Time?". Popehat.com.
- Special Weekend Service Between U of I and Chicago Suburbs
- Illini Shuttle service between Champaign and Chicago Airports