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| M is a generic term, but it is usually capitalized. I'm not sure why, other than just tradition. Note that ] is usually capitalized in spite of also being a generic term. TQM is usually credited with being started by ], although h | M is a generic term, but it is usually capitalized. I'm not sure why, other than just tradition. Note that ] is usually capitalized in spite of also being a generic term. TQM is usually credited with being started by ], although h | ||
| e based the principles of TQM off of what he learned from others. | e based the principles of TQM off of what he learned from others. | ||
| :I don't think that he came up with the name "Total Quality Management", but he did use it in the later part of his career (after he came to the U.S.). I think that it has enough credibility to be more than just a buzzword. It's been around in Japan since the 1950s, and it's been in use in the U.S. since the 1980s. It's hard to say what companies have used it since it is a philosophy of operations rather than a specific product. From my understanding, it is quite common in Japan. I know that some well-known U.S. companies that have been credited as using TQM principles have been ] and ]. --] 01:17, 28 October 2005 (UTC) | :I don't think that he came up with the name "Total Quality Management", but he did use it in the later part of his career (after he came to the U.S.). I think that it has enough credibility to be more than just a buzzword. It's been around in Japan since the 1950s, and it's been in use in the U.S. since the 1980s. It's hard to say what companies have used it since it is a philosophy of operations rather than a specific product. From my understanding, it is quite common in Japan. I know that some well-known U.S. companies that have been credited as using TQM principles have been ] and ]. --] 01:17, 28 October 2005 (UTC) | ||
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Revision as of 15:06, 6 March 2007
Scope of TQM
- TQM is not limited in its application
What does this mean? And who makes this claim?
And while we're at it, is "total quality management" a generic term like "software development", or is it "Total Quality Management" (proper noun)? If it's the latter, then who developed it? Who espouses / promotes it? How much does it cost?
How is TQM different from "quality control"?
Most of all, what evidence is there that this is not just another industry buzzword? We're trying to run an encyclopedia here, and people who want to know what TQM is, apart from the hype, will come here to find out. Uncle Ed 13:16, 26 October 2005 (UTC)
- TQM is management philosophy, much like scientific management, administrative management, and human relations management. It describes the principles that managers use to run an organization or unit. Quality control generally refers to a function of an organization. TQ
M is a generic term, but it is usually capitalized. I'm not sure why, other than just tradition. Note that Management by objectives is usually capitalized in spite of also being a generic term. TQM is usually credited with being started by W. Edwards Deming, although h e based the principles of TQM off of what he learned from others.
- I don't think that he came up with the name "Total Quality Management", but he did use it in the later part of his career (after he came to the U.S.). I think that it has enough credibility to be more than just a buzzword. It's been around in Japan since the 1950s, and it's been in use in the U.S. since the 1980s. It's hard to say what companies have used it since it is a philosophy of operations rather than a specific product. From my understanding, it is quite common in Japan. I know that some well-known U.S. companies that have been credited as using TQM principles have been Xerox and Saturn. --Cswrye 01:17, 28 October 2005 (UTC)
Dr. Deming reacted very strongly in a negative manner when anyone attempted to link him with TQM.
"Dr. Deming meets the interpreted Deming... I recall one particular seminar held in California about five years ago. The audience had participated in group discussions and some members of the audience were asked to report on their groups' work in a discussion session. Dr. Deming was sitting on the platform listening to the discussion.
One man began to talk about his organization's total quality management (TQM) program. At one point, he referred to Dr. Deming as the "father of TQM." In reaction to the man's description of TQM, Dr. Deming said, "Where did you hear that? You didn't hear it here!" After repeated comments from Dr. Deming, the man finally realized that he should leave the talking to someone else."
Please see the following sources:
Origin of TQM name
Retired United States Air Force (Tactical Air Command) General Bill Creech claim in his book that he coined the term "Total Quality Management," in early 1980's. (page 6 of The Five Pillars of TQM, Bill Creech, Trumen Talley Books , New York 1995, ISBN 0-452-27102-9 ). At the time Japanese automobile manufactures were grabbing a greater share of the American market with cars of higher quality then American cars. Creech claim he created TQM without knowing of Deming's or Juran's works. He devised the term from a total approach to put quality in every aspect of management. The name then spread throughout the United States Department of Defense.
TQM was popular from about 1985 to 1995. It has since been replaced by other methods (such as Six Sigma). TQM was a group of techniques used to improve an organization. It typically included:
- Company wide quality control ("TQM is not limited in its application"
- Continuous quality improvement
- Total customer satisfaction or service
- Total employee involvement
- Integrated process management
(See The Quality Book, by Greg Hutchins, published by QPE, Portland OR. 199
Although based on sound principles TQM ultimately faded away. It began to be thought of as a fad or hype that did not produce results. The reason for TQM's failure are discussed in Hutchins' book and in Juan's book, Juran on Quality by Design, J.M. Juran, The Free Press, 1992, ISBN 0-02-916683 7. Reason include the long time needed to see result (it can take up to six years, not a quick fx), poor definition the
goals, lack of top management buy-in, vague plans, fear (will I engineer myself out of a job?), confusion (TQM uses a mixture of techniques and principle that managers may not understand), and poor definition of responsibilities. RustySpear 00:44, 11 January 2006
- If that is true, General Creech is self-promoting. The phrase Total Quality Control was used by A. V. Feigenbaum as early as the 1951 publication of his book, Quality Control: Principles, Practice, and Administration.. In any case, Deming was teaching Shewhart's principles, and even he attributed much to Shewhart. Deming was a popularizer and probably better known than other pioneers because the Japanese quality revolution forced Americans to rediscover what had been developed here - something that was attributed to Deming, but also included Training Within Industry and the incredible Japanese advancements. Ehusman 01:04, 5 March 2006 (UTC)
Spam or necessary?
Does anyone else see the attributions and two links to John Stark as useful or link spam? After all, why is an unknown consultant used as the definition reference? Ehusman 01:06, 5 March 2006 (UTC
Suggestion to combine articles
Do it! Lou Sander 15:10, 20 May 2006 (UTC)
I disagree. The article on Quality Management is actually mainly about Quality Management Systems (QMSs) such as the ISO9000 family. These are related to "quality" in the TQM sense of the word in the same way that meat is related to a healthy balanced diet - i.e. a QMS can form a useful component of achieving quality, but will not do it on its own and can certainly be omitted altogether. The cleverest idea behind QMS was the name, as it promises much more than these systems actually deliver - if ISO9000 had been called "Implementing management systems for encouraging consistent production and rigorous audit" it might not have propagated industry at quite the same rate. (Always remember that ISO operates by inventing standards and then marketing them - that is its raison d'être.) TQM, on the other hand, is indeed very much about promoting quality in the sense that the average Joe understands it. For these articles to be combined in the world's leading encyclopedia IMHO would merely demonstrate the power of marketing over reason.Michael412 21:21, 30 May 2006 (UTC)
You've convinced me. Maybe rename Quality Management as Quality Management Systems, and include some of your insights. Lou Sander 02:22, 31 May 2006 (UTC)
TQM is a engineiring term which is completely different from quality management; it's ridiculous that someone would suggest merging them.
Don't agree with combining them. Quality management is the broad, generic term. TQM is a specific technique for quality management. There are plenty of other techniques, and to suggest they are synonymous is incorrect. They aren't. JB
- This article should link to Quality Management Systems, Quality Control, Quality Assurance, but should retain its own identity. Matt Whyndham 17:15, 25 January 2007 (UTC)
TQM Tools
So now that we know what TQM is, shouldn't we include some of the TQM tools used to empower employees and implement this concept? Some techniques particularly helpful in the TQM effort are:
a) Tools for Generating Ideas: Check Sheet, Scatter Diagram, Cause and Effect Diagram, b) Tools to Organize the Data: Pareto Charts, Flow Charts (Process Diagram), and c) Tools for Identifying Problems: Histogram, Statistical Process Control Chart