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| == ITIL Training == | == ITIL v3 Training == | ||
| 24 Hours or 3 days of ] accredited course work that teaches the implementation if ITIL v3 using case studies. Training is required for the Foundation, Practioner and Service Manager credential. | 24 Hours or 3 days of ] accredited course work that teaches the implementation if ITIL v3 using case studies. Training is required for the Foundation, Practioner and Service Manager credential. | ||
Revision as of 18:49, 9 October 2008
Embraced in the mid 1990s ITIL Information Technology Infrastructure Library is a framework for delivering customer driven, cost-justified, IT services. ITIL v3 is the most recent release of ITIL policy that is used mostly by the goverment sector and IT Help Desks. ITIL promotes project management, quality assurance and corrective action. ITIL is an ITSM (IT Service Management framework. Processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure.
ITIL v3 was published on 30 June 2007. The major difference between ITIL v3 and its predecessor ITIL v2 Information Technology Infrastructure Library, is that ITIL v3 has adopted an integrated service lifecycle approach with importance placed on creating business value rather than just the execution of IT Service Delivery and Support processes.
Other Languages:
ITIL v3 is translated into other languages; Portuguese, Spanish, Japanese, Hindi/Urdu, Arabic, Mandarin and Dutch. This initiative is being led by the ITSMF (IT Service Management Forum), with resources and support from OGC.
ITIL v3 Core Volumes
- Service Strategy focuses on the identification of market opportunities for which services could be developed in order to meet a requirement on the part of internal or external customers. The output is a strategy for the design, implementation, maintenance and continual improvement of the service as an organizational capability and a strategic asset. Key areas of this volume are Service Portfolio Management and Financial Management.
- Service Design focuses on the activities that take place in order to develop the strategy into a design document which addresses all aspects of the proposed service, as well as the processes intended to support it. Key areas of this volume are Availability Management, Capacity Management, Continuity Management and Security Management.
- Service Transition focuses on the implementation of the output of the service design activities and the creation of a production service or modification of an existing service. There is an area of overlap between Service Transition and Service Operation. Key areas of this volume are Change Management, Release Management, Configuration Management and Service Knowledge Management.
- Service Operation focuses on the activities required to operate the services and maintain their functionality as defined in the Service Level Agreements with the customers. Key areas of this volume are Incident Management, Problem Management and Request Fulfillment. A new process added to this area is Event Management, which is concerned with normal and exception condition events. Events have been defined into three categories:
- Informational events -- which are logged
- Warning events -- also called alerts, where an event exceeds a specified threshold
- Critical events -- which typically will lead to the generation of Incidents
- Informational events -- which are logged
- CSIP (Continual Service Improvement) focuses on the ability to deliver continual improvement to the quality of the services that the IT organization delivers to the business. Key areas of this volume are Service Reporting, Service Measurement and Service Level Management.
ITIL v3 Credentials
ITIL v3 Foundation Certification
ITIL v3 Practitioner Certifications
ITIL v3 Service Manager Certification
ITIL v3 Training
24 Hours or 3 days of EXIN accredited course work that teaches the implementation if ITIL v3 using case studies. Training is required for the Foundation, Practioner and Service Manager credential.
EXIN accredited Course Names ITIL Service Capability: Operational Support and Analysis ITIL Service Capability: Release, Control, and Validation ITIL Service Capability: Service Offerings and Agreements ITIL Service Lifecycle: Service Operation ITIL Service Lifecycle: Service Transition ITIL v3 Foundation Exam Prep Boot Camp
ITIL v3 Exam
ITIL Foundation Certification
ITV3F (ITIL V3 Foundation)
ITV23FB (ITIL V3 Foundation Bridge)
ITIL Practitioner Certifications
ITV3OSA (ITIL V3 Intermediate: Operational Support & Analysis)
ITV3RCV (ITIL V3 Intermediate: Release, Control & Validation)
ITIL Service Manager Certification
Bold text
ITV3SO (ITIL V3 Intermediate: Service Operation)
ITV3SOA (ITIL V3 Intermediate: Service Offerings & Agreements)
ITV3ST (ITIL V3 Intermediate: Service Transition)
ITV23MB (ITIL V3 Managers Bridge)
Note
The names ITIL and IT Infrastructure Library are Registered Trade Marks of the Office of Government Commerce (OGC), which is an Office of the United Kingdom's Treasury.
External links
ITIL Credentials
ITIL Training
ITIL Exam Proctor
--Kimchojhang (talk) 18:27, 9 October 2008 (UTC)