| Revision as of 17:25, 4 April 2009 editScjessey (talk | contribs)Extended confirmed users, Pending changes reviewers, Rollbackers29,025 edits rm ref issues. Non-referenced information removed, quality of references substantially improved← Previous edit |
Revision as of 17:36, 4 April 2009 edit undoScjessey (talk | contribs)Extended confirmed users, Pending changes reviewers, Rollbackers29,025 edits →Web hosting: - restore earlier description of billing issue with all the citations also restored. Much better, fairer description.Next edit → |
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DreamHost's network consists of ]-based servers for customers running on ]-based servers.<ref>{{cite web | url=http://www.debian.org/users/com/dreamhost | publisher=Debian | title=Debian: DreamHost Web Hosting, USA | accessdate=2009-04-04}}</ref><ref></ref> Customers have access to a control panel that includes integrated billing and support ticket systems. The majority of hosted domains exist within a ] environment, with a small percentage of customers on ] servers. Telephone-based support is not provided, instead DreamHost has support via ] and email. DreamHost's staff also contribute to an official blog and a wiki.<ref>{{cite news | url=http://blogs.zdnet.com/BTL/?p=3419 | title=Honesty, transparency can offset customer service disasters | publisher=ZDNet | date=August 3, 2006 | first=David | last=Berlind | accessdate=2009-03-30}}</ref> |
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DreamHost's network consists of ]-based servers for customers running on ]-based servers.<ref>{{cite web | url=http://www.debian.org/users/com/dreamhost | publisher=Debian | title=Debian: DreamHost Web Hosting, USA | accessdate=2009-04-04}}</ref><ref></ref> Customers have access to a control panel that includes integrated billing and support ticket systems. The majority of hosted domains exist within a ] environment, with a small percentage of customers on ] servers. Telephone-based support is not provided, instead DreamHost has support via ] and email. DreamHost's staff also contribute to an official blog and a wiki.<ref>{{cite news | url=http://blogs.zdnet.com/BTL/?p=3419 | title=Honesty, transparency can offset customer service disasters | publisher=ZDNet | date=August 3, 2006 | first=David | last=Berlind | accessdate=2009-03-30}}</ref> |
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==Billing issue== |
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On ], ], DreamHost accidentally billed some users for an extra year's worth of services, reported to be {{USD|7.6M}}.<ref name="PC Pro">{{cite news |
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On ], ], the billing system was mistakenly used to bill users up to December 2008. Josh Jones had intended to bill any accounts that had failed to be billed in late ] due to an upgrade discrepancy, but he entered "2008" instead of "2007".<ref name="PC Pro">{{cite news |
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| url = http://www.techworld.com.au/article/162120/web_hosting_provider_uses_cartoon_notify_overcharge?fp=4&fpid=291 |
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| url = http://www.pcpro.co.uk/news/157026/typo-causes-7500000-mistake.html |
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| title = Web hosting provider uses cartoon to notify of overcharge |
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| title = Typo causes $7,500,000 mistake |
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| author = Linda Rosencrance |
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| author = Matthew Sparkes |
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| work = ] |
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| work = ] |
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| date = ] |
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| date = ] |
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| accessdate = 2009-04-01 |
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| accessdate = 2008-01-19 |
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}}</ref> |
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This resulted in erroneous charges of $2.1 million, out of the $9.6 million in total that was billed.<ref name="final">{{cite web |
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| url = http://blog.dreamhost.com/2008/01/17/the-final-update/ |
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| title = The Final Update |
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| author = Josh Jones |
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| publisher = DreamHost |
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| date = ] |
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| accessdate = 2008-01-18 |
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}}</ref> |
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In some cases, users who had automatic billing enabled experienced overdraft charges or other fees on their bank accounts and credit cards.<ref>{{cite news |
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| url = http://www.theregister.co.uk/2008/01/15/dreamhost_bills_customers_years_worth_of_trouble/ |
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| title = Dreamhost billing cock-up shocks customer bank accounts |
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| author = Austin Modine |
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| work = ] |
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| date = ] |
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| accessdate = 2008-01-18 |
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}}</ref> A number of accounts were automatically suspended due to an inability to pay the erroneous bill, which led their websites to go down. Some users canceled their accounts.<ref>{{cite news |
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| url = http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9057522&pageNumber=2 |
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⚫ |
| title = Web hosting provider uses Homer Simpson to notify livid customers of $7.6M overcharge |
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| author = Linda Rosencrance |
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| work = ] |
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| date = ] |
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| accessdate = 2008-01-18 |
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}}</ref><ref>{{cite web |
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| url = http://www.infoworld.com/article/08/01/15/Billing-nightmare-for-DreamHost-customers_1.html |
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| title = Update: Billing nightmare for DreamHost customers |
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| author = Juan Carlos Perez |
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| publisher = ] |
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| date = ] |
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| accessdate = 2008-01-18 |
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}}</ref> |
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}}</ref> |
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