DreamHost: Difference between revisions

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Revision as of 17:48, 4 April 2009 editJudas278 (talk \| contribs)282 edits restore tags from 9/08, still needs attention← Previous edit		Revision as of 23:38, 4 April 2009 edit undoTheserialcomma (talk \| contribs)3,804 edits →Billing issue: does anyone care about "josh jones" or whomever? this is a bit too much info. also,i tried to cut this down. this really doens't need to be a whole section.Next edit →
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	==Billing issue==		==Billing issue==
	On ], ], the billing system was mistakenly used to bill users up to ~~December~~ ~~2008~~. ~~Josh Jones had intended to bill any accounts that had failed to be billed in late ] due to an upgrade discrepancy, but he entered "2008" instead of "2007".~~<ref name="PC Pro">{{cite news		On ], ], the billing system was mistakenly used to bill users for an extra year. <ref name="PC Pro">{{cite news
	\| url = http://www.pcpro.co.uk/news/157026/typo-causes-7500000-mistake.html		\| url = http://www.pcpro.co.uk/news/157026/typo-causes-7500000-mistake.html
	\| title = Typo causes $7,500,000 mistake		\| title = Typo causes $7,500,000 mistake
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	\| accessdate = 2008-01-19		\| accessdate = 2008-01-19
	}}</ref>		}}</ref>
	This resulted in erroneous charges of $2.1 million~~, out of the $9.6 million in total that was billed~~.<ref name="final">{{cite web		This resulted in erroneous charges of $2.1 million.<ref name="final">{{cite web
	\| url = http://blog.dreamhost.com/2008/01/17/the-final-update/		\| url = http://blog.dreamhost.com/2008/01/17/the-final-update/
	\| title = The Final Update		\| title = The Final Update

Revision as of 23:38, 4 April 2009

DreamHost
DreamHost Logo
Company type	Private company
Industry	Domain Registrar, Web hosting service
Founded	Claremont, California, 1996
Headquarters	Los Angeles, California, USA
Key people	Dallas Bethune, Josh Jones, Michael Rodriguez, Sage Weil
Products	Web services
Website	http://www.dreamhost.com

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DreamHost is a Los Angeles-based web hosting provider and domain name registrar. It is the web hosting branch of New Dream Network, LLC, founded by 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at Harvey Mudd College in Claremont, California, and registered in 1999 by Michael Rodriguez. DreamHost began hosting customers' sites in 1997.

Web hosting

File:Dreamhost panel 2007.jpg

A screenshot of the post March 2007 DreamHost Control Panel

DreamHost's network consists of Debian GNU/Linux-based servers for customers running on F5 Networks Big IP-based servers. Customers have access to a control panel that includes integrated billing and support ticket systems. The majority of hosted domains exist within a shared hosting environment, with a small percentage of customers on dedicated servers. Telephone-based support is not provided, instead DreamHost has support via IRC and email. DreamHost's staff also contribute to an official blog and a wiki.

Billing issue

On January 15, 2008, the billing system was mistakenly used to bill users for an extra year. This resulted in erroneous charges of $2.1 million. In some cases, users who had automatic billing enabled experienced overdraft charges or other fees on their bank accounts and credit cards. A number of accounts were automatically suspended due to an inability to pay the erroneous bill, which led their websites to go down. Some users canceled their accounts.