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DreamHost's network consists of ]-based servers for customers running on ]-based servers.<ref>{{cite web | url=http://www.debian.org/users/com/dreamhost | publisher=Debian | title=Debian: DreamHost Web Hosting, USA | accessdate=2009-04-04}}</ref><ref></ref> Customers have access to a control panel that includes integrated billing and support ticket systems. The majority of hosted domains exist within a ] environment, with a small percentage of customers on ] servers. Telephone-based support is not provided, instead DreamHost has support via ] and email. DreamHost's staff also contribute to an official blog and a wiki.<ref>{{cite news | url=http://blogs.zdnet.com/BTL/?p=3419 | title=Honesty, transparency can offset customer service disasters | publisher=ZDNet | date=August 3, 2006 | first=David | last=Berlind | accessdate=2009-03-30}}</ref> DreamHost recommends Google's ] for email services, although the company continues to offer email services.<ref>{{cite news | url=http://www.thewhir.com/web-hosting-news/052708_Use_Gmail_says_DreamHost | title=Use Gmail says DreamHost | publisher=The Whir | date=May 27, 2008 | accessdate=2009-04-01}}</ref><ref>{{cite news | url=http://www.gadgetell.com/tech/comment/dreamhost-use-gmail-not-our-servers/ | title=Use Gmail Not Our Servers | publisher=Gadgetell | date=May 28, 2008 | accessdate=2009-04-01}}</ref> DreamHost's network consists of ]-based servers for customers running on ]-based servers.<ref>{{cite web | url=http://www.debian.org/users/com/dreamhost | publisher=Debian | title=Debian: DreamHost Web Hosting, USA | accessdate=2009-04-04}}</ref><ref></ref> Customers have access to a control panel that includes integrated billing and support ticket systems. The majority of hosted domains exist within a ] environment, with a small percentage of customers on ] servers. Telephone-based support is not provided, instead DreamHost has support via ] and email. DreamHost's staff also contribute to an official blog and a wiki.<ref>{{cite news | url=http://blogs.zdnet.com/BTL/?p=3419 | title=Honesty, transparency can offset customer service disasters | publisher=ZDNet | date=August 3, 2006 | first=David | last=Berlind | accessdate=2009-03-30}}</ref> DreamHost recommends Google's ] for email services, although the company continues to offer email services.<ref>{{cite news | url=http://www.thewhir.com/web-hosting-news/052708_Use_Gmail_says_DreamHost | title=Use Gmail says DreamHost | publisher=The Whir | date=May 27, 2008 | accessdate=2009-04-01}}</ref><ref>{{cite news | url=http://www.gadgetell.com/tech/comment/dreamhost-use-gmail-not-our-servers/ | title=Use Gmail Not Our Servers | publisher=Gadgetell | date=May 28, 2008 | accessdate=2009-04-01}}</ref>


In July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout in the building in which DreamHost's datacenter was located. Other providers were also affected".<ref>{{cite web | url=http://news.netcraft.com/archives/2006/07/25/myspace_outage_pinpointed_at_la_telecom_building.html | title=MySpace Outage Pinpointed at LA Telecom Building | publisher=Netcraft | accessdate=2009-04-05 | date=July 25, 2006}}</ref><ref>{{cite web | url=http://news.netcraft.com/archives/2006/08/02/la_hosting_providers_slowed_by_power_problems.html | title=LA Hosting Providers Slowed by Power Problems | publisher=Netcraft | first=Rich | last=Miller | accessdate=2009-04-05 | date=August 2, 2006}}</ref> Following "a similar outage in September of 2005, when a confluence of ISP outages and power failures brought its data center offline,"<ref>{{cite web | url=http://www.thewhir.com/web-hosting-news/081605_Customers_Rally_Around_DreamHost | title=Customers Rally Around DreamHost | publisher=Web Host Industry Review | first=Liam | last=Eagle | accessdate=2009-04-08 | date=August 16, 2006}}</ref> in July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout in the building in which DreamHost's datacenter was located. Other providers were also affected".<ref>{{cite web | url=http://news.netcraft.com/archives/2006/07/25/myspace_outage_pinpointed_at_la_telecom_building.html | title=MySpace Outage Pinpointed at LA Telecom Building | publisher=Netcraft | accessdate=2009-04-05 | date=July 25, 2006}}</ref><ref>{{cite web | url=http://news.netcraft.com/archives/2006/08/02/la_hosting_providers_slowed_by_power_problems.html | title=LA Hosting Providers Slowed by Power Problems | publisher=Netcraft | first=Rich | last=Miller | accessdate=2009-04-05 | date=August 2, 2006}}</ref><ref>{{cite web | url=http://www.datacenterknowledge.com/archives/2006/08/02/power-woes-continue-at-las-garland-building/ | title=Power Woes Continue at LA’s Garland Building | publisher=Data Center Knowledge | first=Rich | last=Miller | accessdate=2009-04-08 | date=August 2, 2006}}</ref>


In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."<ref>{{cite news | url=http://www.channelregister.co.uk/2007/06/07/dreamhost_hack/ | publisher=The Register | title=Hackers load malware onto Mercury music award site | first=John | last=Leyden | accessdate=2009-04-04 | date=June 7, 2007}}</ref><ref>{{cite web | url=http://news.netcraft.com/archives/2007/06/06/mass_customer_site_hack_at_dreamhost.html | title=Mass Customer Site Hack at DreamHost | accessdate=2009-04-04 | date=June 6, 2007 | first=Rich | last=Miller | publisher=Netcraft}}</ref><ref>{{cite web | url=http://www.scansafe.com/news/press_releases/press_releases_2007/scansafe_threat_center_warns_of_drive-by_malware_on_up_to_3,500_websites | title=iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize | publisher=ScanSafe | accessdate=2009-04-04 | date=2007}}</ref> In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."<ref>{{cite news | url=http://www.channelregister.co.uk/2007/06/07/dreamhost_hack/ | publisher=The Register | title=Hackers load malware onto Mercury music award site | first=John | last=Leyden | accessdate=2009-04-04 | date=June 7, 2007}}</ref><ref>{{cite web | url=http://news.netcraft.com/archives/2007/06/06/mass_customer_site_hack_at_dreamhost.html | title=Mass Customer Site Hack at DreamHost | accessdate=2009-04-04 | date=June 6, 2007 | first=Rich | last=Miller | publisher=Netcraft}}</ref><ref>{{cite web | url=http://www.scansafe.com/news/press_releases/press_releases_2007/scansafe_threat_center_warns_of_drive-by_malware_on_up_to_3,500_websites | title=iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize | publisher=ScanSafe | accessdate=2009-04-04 | date=2007}}</ref>

Revision as of 02:20, 9 April 2009

DreamHost
DreamHost Logo
Company typePrivate company
IndustryDomain Registrar, Web hosting service
FoundedClaremont, California, 1996
HeadquartersLos Angeles, California, USA
Key peopleDallas Bethune, Josh Jones, Michael Rodriguez, Sage Weil
ProductsWeb services
Websitehttp://www.dreamhost.com
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DreamHost is a Los Angeles-based web hosting provider and domain name registrar. It is the web hosting branch of New Dream Network, LLC, founded by 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at Harvey Mudd College in Claremont, California, and registered in 1999 by Michael Rodriguez. DreamHost began hosting customers' sites in 1997.

Web hosting

File:Dreamhost panel 2007.jpg
A screenshot of the post March 2007 DreamHost Control Panel

DreamHost's network consists of Debian GNU/Linux-based servers for customers running on F5 Networks Big IP-based servers. Customers have access to a control panel that includes integrated billing and support ticket systems. The majority of hosted domains exist within a shared hosting environment, with a small percentage of customers on dedicated servers. Telephone-based support is not provided, instead DreamHost has support via IRC and email. DreamHost's staff also contribute to an official blog and a wiki. DreamHost recommends Google's Gmail for email services, although the company continues to offer email services.

Following "a similar outage in September of 2005, when a confluence of ISP outages and power failures brought its data center offline," in July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout in the building in which DreamHost's datacenter was located. Other providers were also affected".

In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."

On January 15, 2008, DreamHost accidentally billed some users for an extra year's worth of services, which they initially reported as $7.5 million in extra charges. The company later stated the final total was $2.1 million.

References

  1. ^ "WHOIS information for newdream.net". Retrieved 2009-04-04.
  2. Marlowe, Chris (2002-08-09). "Webmasters Host Music Dreams And Live Streams". Retrieved 2009-04-02. {{cite web}}: Unknown parameter |publication= ignored (help)
  3. "California LLC Registration Search". ca.gov. Retrieved 2009-04-01.
  4. ^ Perez, Juan Carlos (2008-01-15). "Update: Billing nightmare for DreamHost customers". InfoWorld. Retrieved 2009-04-05.
  5. "Debian: DreamHost Web Hosting, USA". Debian. Retrieved 2009-04-04.
  6. Netcraft's Top Sites List
  7. Berlind, David (August 3, 2006). "Honesty, transparency can offset customer service disasters". ZDNet. Retrieved 2009-03-30.
  8. "Use Gmail says DreamHost". The Whir. May 27, 2008. Retrieved 2009-04-01.
  9. "Use Gmail Not Our Servers". Gadgetell. May 28, 2008. Retrieved 2009-04-01.
  10. Eagle, Liam (August 16, 2006). "Customers Rally Around DreamHost". Web Host Industry Review. Retrieved 2009-04-08.
  11. "MySpace Outage Pinpointed at LA Telecom Building". Netcraft. July 25, 2006. Retrieved 2009-04-05.
  12. Miller, Rich (August 2, 2006). "LA Hosting Providers Slowed by Power Problems". Netcraft. Retrieved 2009-04-05.
  13. Miller, Rich (August 2, 2006). "Power Woes Continue at LA's Garland Building". Data Center Knowledge. Retrieved 2009-04-08.
  14. Leyden, John (June 7, 2007). "Hackers load malware onto Mercury music award site". The Register. Retrieved 2009-04-04.
  15. Miller, Rich (June 6, 2007). "Mass Customer Site Hack at DreamHost". Netcraft. Retrieved 2009-04-04.
  16. "iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize". ScanSafe. 2007. Retrieved 2009-04-04.
  17. Sparkes, Matthew (January 17, 2008). "Typo causes $7,500,000 mistake". PC Pro. Retrieved 2008-01-19.
  18. Jones, Josh (January 17, 2008). "The Final Update". DreamHost. Retrieved 2008-01-18.

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