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Revision as of 19:12, 10 April 2009 editScjessey (talk | contribs)Extended confirmed users, Pending changes reviewers, Rollbackers29,021 edits →Web hosting: - restore necessary facts - lots of shared companies use Microsoft's IIS. Restore "additional", because IRC and email is additional to the ticket support system← Previous edit Revision as of 19:13, 10 April 2009 edit undoScjessey (talk | contribs)Extended confirmed users, Pending changes reviewers, Rollbackers29,021 edits →Web hosting: - rm space (no spaces between refs per WP:MOS)Next edit →
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DreamHost's ] and ] hosting network consists of ] and some ] web servers running on the ] operating system.<ref>{{cite web | url=http://www.debian.org/users/com/dreamhost | publisher=Debian | title=Debian: DreamHost Web Hosting, USA | accessdate=2009-04-04}}</ref> Customers have access to a control panel that includes integrated billing and support ticket systems. Instead of telephone-based support, DreamHost provides additional support via ] and email. DreamHost's staff contribute to an official blog and a customer support wiki.<ref>{{cite news | url=http://blogs.zdnet.com/BTL/?p=3419 | title=Honesty, transparency can offset customer service disasters | publisher=ZDNet | date=August 3, 2006 | first=David | last=Berlind | accessdate=2009-03-30}}</ref> DreamHost recommends Google's ] for email services, although the company continues to offer standard email services.<ref>{{cite news | url=http://www.thewhir.com/web-hosting-news/052708_Use_Gmail_says_DreamHost | title=Use Gmail says DreamHost | publisher=The Whir | date=May 27, 2008 | accessdate=2009-04-01}}</ref><ref>{{cite news | url=http://www.gadgetell.com/tech/comment/dreamhost-use-gmail-not-our-servers/ | title=Use Gmail Not Our Servers | publisher=Gadgetell | date=May 28, 2008 | accessdate=2009-04-01}}</ref> DreamHost's ] and ] hosting network consists of ] and some ] web servers running on the ] operating system.<ref>{{cite web | url=http://www.debian.org/users/com/dreamhost | publisher=Debian | title=Debian: DreamHost Web Hosting, USA | accessdate=2009-04-04}}</ref> Customers have access to a control panel that includes integrated billing and support ticket systems. Instead of telephone-based support, DreamHost provides additional support via ] and email. DreamHost's staff contribute to an official blog and a customer support wiki.<ref>{{cite news | url=http://blogs.zdnet.com/BTL/?p=3419 | title=Honesty, transparency can offset customer service disasters | publisher=ZDNet | date=August 3, 2006 | first=David | last=Berlind | accessdate=2009-03-30}}</ref> DreamHost recommends Google's ] for email services, although the company continues to offer standard email services.<ref>{{cite news | url=http://www.thewhir.com/web-hosting-news/052708_Use_Gmail_says_DreamHost | title=Use Gmail says DreamHost | publisher=The Whir | date=May 27, 2008 | accessdate=2009-04-01}}</ref><ref>{{cite news | url=http://www.gadgetell.com/tech/comment/dreamhost-use-gmail-not-our-servers/ | title=Use Gmail Not Our Servers | publisher=Gadgetell | date=May 28, 2008 | accessdate=2009-04-01}}</ref>


In July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout in the building in which DreamHost's datacenter was located. Other providers such as ] and ] were also affected.<ref>{{cite web | url=http://news.netcraft.com/archives/2006/07/25/myspace_outage_pinpointed_at_la_telecom_building.html | title=MySpace Outage Pinpointed at LA Telecom Building | publisher=Netcraft | accessdate=2009-04-05 | date=July 25, 2006}}</ref><ref>{{cite web | url=http://news.netcraft.com/archives/2006/08/02/la_hosting_providers_slowed_by_power_problems.html | title=LA Hosting Providers Slowed by Power Problems | publisher=Netcraft | first=Rich | last=Miller | accessdate=2009-04-05 | date=August 2, 2006}}</ref> In July 2007, the company relocated servers to a different data center due to "space and power constraints." <ref>{{cite web | url=http://www.datacenterknowledge.com/archives/2007/07/13/power-capacity-issues-at-dreamhost/ | title=Power Capacity Issues at DreamHost | publisher=Data Center Knowledge | first=Rich | last=Miller | accessdate=2009-04-08 | date=July 13, 2007}}</ref> In July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout in the building in which DreamHost's datacenter was located. Other providers such as ] and ] were also affected.<ref>{{cite web | url=http://news.netcraft.com/archives/2006/07/25/myspace_outage_pinpointed_at_la_telecom_building.html | title=MySpace Outage Pinpointed at LA Telecom Building | publisher=Netcraft | accessdate=2009-04-05 | date=July 25, 2006}}</ref><ref>{{cite web | url=http://news.netcraft.com/archives/2006/08/02/la_hosting_providers_slowed_by_power_problems.html | title=LA Hosting Providers Slowed by Power Problems | publisher=Netcraft | first=Rich | last=Miller | accessdate=2009-04-05 | date=August 2, 2006}}</ref> In July 2007, the company relocated servers to a different data center due to "space and power constraints."<ref>{{cite web | url=http://www.datacenterknowledge.com/archives/2007/07/13/power-capacity-issues-at-dreamhost/ | title=Power Capacity Issues at DreamHost | publisher=Data Center Knowledge | first=Rich | last=Miller | accessdate=2009-04-08 | date=July 13, 2007}}</ref>


In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."<ref>{{cite news | url=http://www.channelregister.co.uk/2007/06/07/dreamhost_hack/ | publisher=The Register | title=Hackers load malware onto Mercury music award site | first=John | last=Leyden | accessdate=2009-04-04 | date=June 7, 2007}}</ref><ref>{{cite web | url=http://news.netcraft.com/archives/2007/06/06/mass_customer_site_hack_at_dreamhost.html | title=Mass Customer Site Hack at DreamHost | accessdate=2009-04-04 | date=June 6, 2007 | first=Rich | last=Miller | publisher=Netcraft}}</ref><ref>{{cite web | url=http://www.scansafe.com/news/press_releases/press_releases_2007/scansafe_threat_center_warns_of_drive-by_malware_on_up_to_3,500_websites | title=iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize | publisher=ScanSafe | accessdate=2009-04-04 | date=2007}}</ref> In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."<ref>{{cite news | url=http://www.channelregister.co.uk/2007/06/07/dreamhost_hack/ | publisher=The Register | title=Hackers load malware onto Mercury music award site | first=John | last=Leyden | accessdate=2009-04-04 | date=June 7, 2007}}</ref><ref>{{cite web | url=http://news.netcraft.com/archives/2007/06/06/mass_customer_site_hack_at_dreamhost.html | title=Mass Customer Site Hack at DreamHost | accessdate=2009-04-04 | date=June 6, 2007 | first=Rich | last=Miller | publisher=Netcraft}}</ref><ref>{{cite web | url=http://www.scansafe.com/news/press_releases/press_releases_2007/scansafe_threat_center_warns_of_drive-by_malware_on_up_to_3,500_websites | title=iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize | publisher=ScanSafe | accessdate=2009-04-04 | date=2007}}</ref>

Revision as of 19:13, 10 April 2009

DreamHost
DreamHost Logo
Company typePrivate company
IndustryDomain Registrar, Web hosting service
FoundedClaremont, California, 1996
HeadquartersLos Angeles, California, USA
Key peopleDallas Bethune, Josh Jones, Michael Rodriguez, Sage Weil
ProductsWeb services
Websitehttp://www.dreamhost.com
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DreamHost is a Los Angeles-based web hosting provider and domain name registrar. It is the web hosting branch of New Dream Network, LLC, founded by 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at Harvey Mudd College in Claremont, California, and registered in 1999 by Michael Rodriguez. DreamHost began hosting customers' sites in 1997.

Web hosting

File:Dreamhost panel 2007.jpg
A screenshot of the post March 2007 DreamHost Control Panel

DreamHost's shared and dedicated hosting network consists of Apache and some lighttpd web servers running on the Debian GNU/Linux operating system. Customers have access to a control panel that includes integrated billing and support ticket systems. Instead of telephone-based support, DreamHost provides additional support via IRC and email. DreamHost's staff contribute to an official blog and a customer support wiki. DreamHost recommends Google's Gmail for email services, although the company continues to offer standard email services.

In July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout in the building in which DreamHost's datacenter was located. Other providers such as Media Temple and MySpace were also affected. In July 2007, the company relocated servers to a different data center due to "space and power constraints."

In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."

On January 15, 2008, DreamHost accidentally billed some users for an extra year's worth of services, which they initially reported as $7.5 million in extra charges. The company later stated the final total was $2.1 million.

References

  1. ^ "WHOIS information for newdream.net". Retrieved 2009-04-04.
  2. Marlowe, Chris (2002-08-09). "Webmasters Host Music Dreams And Live Streams". Retrieved 2009-04-02. {{cite web}}: Unknown parameter |publication= ignored (help)
  3. "California LLC Registration Search". ca.gov. Retrieved 2009-04-01.
  4. ^ Perez, Juan Carlos (2008-01-15). "Update: Billing nightmare for DreamHost customers". InfoWorld. Retrieved 2009-04-05.
  5. "Debian: DreamHost Web Hosting, USA". Debian. Retrieved 2009-04-04.
  6. Berlind, David (August 3, 2006). "Honesty, transparency can offset customer service disasters". ZDNet. Retrieved 2009-03-30.
  7. "Use Gmail says DreamHost". The Whir. May 27, 2008. Retrieved 2009-04-01.
  8. "Use Gmail Not Our Servers". Gadgetell. May 28, 2008. Retrieved 2009-04-01.
  9. "MySpace Outage Pinpointed at LA Telecom Building". Netcraft. July 25, 2006. Retrieved 2009-04-05.
  10. Miller, Rich (August 2, 2006). "LA Hosting Providers Slowed by Power Problems". Netcraft. Retrieved 2009-04-05.
  11. Miller, Rich (July 13, 2007). "Power Capacity Issues at DreamHost". Data Center Knowledge. Retrieved 2009-04-08.
  12. Leyden, John (June 7, 2007). "Hackers load malware onto Mercury music award site". The Register. Retrieved 2009-04-04.
  13. Miller, Rich (June 6, 2007). "Mass Customer Site Hack at DreamHost". Netcraft. Retrieved 2009-04-04.
  14. "iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize". ScanSafe. 2007. Retrieved 2009-04-04.
  15. Sparkes, Matthew (January 17, 2008). "Typo causes $7,500,000 mistake". PC Pro. Retrieved 2008-01-19.
  16. Jones, Josh (January 17, 2008). "The Final Update". DreamHost. Retrieved 2008-01-18.

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