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{{articleissues|coi=September 2008|npov=September 2008}} {{articleissues|coi=September 2008|npov=September 2008}}


'''DreamHost''' is a ]-based ] and ]. It is the web hosting branch of '''New Dream Network, LLC''', founded by 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at ] in ], and registered in 1999 by Michael Rodriguez.<ref name="whois"/><ref>{{cite web | url=http://www.hollywoodreporter.com/hr/search/article_display.jsp?vnu_content_id=1599294 | accessdate=2009-04-02 | title=Webmasters Host Music Dreams And Live Streams | publication=The Hollywood Reporter | first=Chris | last=Marlowe | date=2002-08-09}}</ref><ref>{{cite web | url=http://kepler.sos.ca.gov/corpdata/ShowLpllcAllList?QueryLpllcNumber=199904910092 | title=California LLC Registration Search | publisher=ca.gov | accessdate=2009-04-01}}</ref> DreamHost began hosting customers' sites in 1997.<ref name="perez">{{cite web | url=http://www.infoworld.com/t/platforms/update-billing-nightmare-dreamhost-customers-538 | title=Update: Billing nightmare for DreamHost customers | publisher=InfoWorld | first=Juan Carlos | last=Perez | accessdate=2009-04-05 | date=2008-01-15}}</ref> '''DreamHost''' is a ]-based ] and ]. It is the web hosting branch of '''New Dream Network, LLC''', founded by 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at ] in ], and registered in 1999 by Michael Rodriguez.<ref name="whois"/><ref>{{cite web | url=http://www.hollywoodreporter.com/hr/search/article_display.jsp?vnu_content_id=1599294 | accessdate=2009-04-02 | title=Webmasters Host Music Dreams And Live Streams | publication=The Hollywood Reporter | first=Chris | last=Marlowe | date=2002-08-09}}</ref><ref>{{cite web | url=http://kepler.sos.ca.gov/corpdata/ShowLpllcAllList?QueryLpllcNumber=199904910092 | title=California LLC Registration Search | publisher=ca.gov | accessdate=2009-04-01}}</ref><ref>{{cite web | url=http://www.nytimes.com/1999/01/21/technology/surfing-in-circles-and-loving-it.html?pagewanted=all | title=Surfing in Circles And Loving It | publisher=The New York Times | accessdate=2009-04-14 | last=Kelley | first=Tina | date=January 21, 1999}}</ref> DreamHost began hosting customers' sites in 1997.<ref name="perez">{{cite web | url=http://www.infoworld.com/t/platforms/update-billing-nightmare-dreamhost-customers-538 | title=Update: Billing nightmare for DreamHost customers | publisher=InfoWorld | first=Juan Carlos | last=Perez | accessdate=2009-04-05 | date=2008-01-15}}</ref>


==Web hosting== ==Web hosting==
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== Incidents == == Incidents ==
In July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout involving DreamHost's datacenter. Other providers such as ] and ] were also affected.<ref>{{cite web | url=http://news.netcraft.com/archives/2006/07/25/myspace_outage_pinpointed_at_la_telecom_building.html | title=MySpace Outage Pinpointed at LA Telecom Building | publisher=Netcraft | accessdate=2009-04-05 | date=July 25, 2006}}</ref><ref>{{cite web | url=http://news.netcraft.com/archives/2006/08/02/la_hosting_providers_slowed_by_power_problems.html | title=LA Hosting Providers Slowed by Power Problems | publisher=Netcraft | first=Rich | last=Miller | accessdate=2009-04-05 | date=August 2, 2006}}</ref> There was "a similar outage in September 2005."<ref>{{cite web | url=http://www.thewhir.com/web-hosting-news/081605_Customers_Rally_Around_DreamHost | title=Customers Rally Around DreamHost | publisher=Web Host Industry Review | first=Liam | last=Eagle | accessdate=2009-04-08 | date=August 16, 2006}}</ref><ref>{{cite web | url=http://www.datacenterknowledge.com/archives/2006/08/02/power-woes-continue-at-las-garland-building/ | title=Power Woes Continue at LA’s Garland Building | publisher=Data Center Knowledge | first=Rich | last=Miller | accessdate=2009-04-08 | date=August 2, 2006}}</ref> In July 2007, the company relocated servers to a different data center due to "space and power constraints."<ref>{{cite web | url=http://www.datacenterknowledge.com/archives/2007/07/13/power-capacity-issues-at-dreamhost/ | title=Power Capacity Issues at DreamHost | publisher=Data Center Knowledge | first=Rich | last=Miller | accessdate=2009-04-08 | date=July 13, 2007}}</ref> In July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout involving DreamHost's datacenter. Other providers such as ] and ] were also affected.<ref>{{cite web | url=http://news.netcraft.com/archives/2006/07/25/myspace_outage_pinpointed_at_la_telecom_building.html | title=MySpace Outage Pinpointed at LA Telecom Building | publisher=Netcraft | accessdate=2009-04-05 | date=July 25, 2006}}</ref><ref>{{cite web | url=http://news.netcraft.com/archives/2006/08/02/la_hosting_providers_slowed_by_power_problems.html | title=LA Hosting Providers Slowed by Power Problems | publisher=Netcraft | first=Rich | last=Miller | accessdate=2009-04-05 | date=August 2, 2006}}</ref> There was "a similar outage in September 2005."<ref>{{cite web | url=http://www.thewhir.com/web-hosting-news/081605_Customers_Rally_Around_DreamHost | title=Customers Rally Around DreamHost | publisher=Web Host Industry Review | first=Liam | last=Eagle | accessdate=2009-04-08 | date=August 16, 2006}}</ref><ref>{{cite web | url=http://www.datacenterknowledge.com/archives/2006/08/02/power-woes-continue-at-las-garland-building/ | title=Power Woes Continue at LA’s Garland Building | publisher=Data Center Knowledge | first=Rich | last=Miller | accessdate=2009-04-08 | date=August 2, 2006}}</ref> In July 2007, the company relocated servers to a different data center due to "space and power constraints."<ref>{{cite web | url=http://www.datacenterknowledge.com/archives/2007/07/13/power-capacity-issues-at-dreamhost/ | title=Power Capacity Issues at DreamHost | publisher=Data Center Knowledge | first=Rich | last=Miller | accessdate=2009-04-08 | date=July 13, 2007}}</ref>

In April 2007 a "severe Denial of Service outage" caused web sites to be "unreachable for several hours, and email service was unavailable for the duration of the attack."<ref>{{cite web | url=http://www.secure64.com/news-dreamhost-packet-flood | title=DreamHost Goes Offline With Packet Flood | publisher=Secure64 Software Corp. | accessdate=2009-04-08 | date=April 8, 2008}}</ref>


In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."<ref>{{cite news | url=http://www.channelregister.co.uk/2007/06/07/dreamhost_hack/ | publisher=The Register | title=Hackers load malware onto Mercury music award site | first=John | last=Leyden | accessdate=2009-04-04 | date=June 7, 2007}}</ref><ref>{{cite web | url=http://news.netcraft.com/archives/2007/06/06/mass_customer_site_hack_at_dreamhost.html | title=Mass Customer Site Hack at DreamHost | accessdate=2009-04-04 | date=June 6, 2007 | first=Rich | last=Miller | publisher=Netcraft}}</ref><ref>{{cite web | url=http://www.scansafe.com/news/press_releases/press_releases_2007/scansafe_threat_center_warns_of_drive-by_malware_on_up_to_3,500_websites | title=iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize | publisher=ScanSafe | accessdate=2009-04-04 | date=2007}}</ref> In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."<ref>{{cite news | url=http://www.channelregister.co.uk/2007/06/07/dreamhost_hack/ | publisher=The Register | title=Hackers load malware onto Mercury music award site | first=John | last=Leyden | accessdate=2009-04-04 | date=June 7, 2007}}</ref><ref>{{cite web | url=http://news.netcraft.com/archives/2007/06/06/mass_customer_site_hack_at_dreamhost.html | title=Mass Customer Site Hack at DreamHost | accessdate=2009-04-04 | date=June 6, 2007 | first=Rich | last=Miller | publisher=Netcraft}}</ref><ref>{{cite web | url=http://www.scansafe.com/news/press_releases/press_releases_2007/scansafe_threat_center_warns_of_drive-by_malware_on_up_to_3,500_websites | title=iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize | publisher=ScanSafe | accessdate=2009-04-04 | date=2007}}</ref>


On January 15, 2008, DreamHost accidentally billed some users for an extra year's worth of services, which they initially reported as $7.5 million in extra charges.<ref name="PC Pro">{{cite news | url=http://www.pcpro.co.uk/news/157026/typo-causes-7500000-mistake.html | title=Typo causes $7,500,000 mistake| first=Matthew | last=Sparkes| work=] | date = January 17, 2008 | accessdate=2008-01-19}}</ref><ref name="perez"/> The company later stated the final total was $2.1 million.<ref name="final">{{cite web | url=http://blog.dreamhost.com/2008/01/17/the-final-update/ | title=The Final Update| first=Josh | last=Jones| publisher = DreamHost| date=January 17, 2008 | accessdate=2008-01-18}}</ref> In March 2008, "another costly typing error" caused "thousands of web sites" to go offline for "more than an hour."<ref>{{cite web | url=http://www.datacenterknowledge.com/archives/2008/03/08/another-costly-typing-error-at-dreamhost/ | title=Another Costly Typing Error at DreamHost | publisher=Data Center Knowledge | first=Rich | last=Miller | accessdate=2009-04-08 | date=March 8, 2008}}</ref> On January 15, 2008, DreamHost accidentally billed some users for an extra year's worth of services, which they initially reported as $7.5 million in extra charges.<ref name="PC Pro">{{cite news | url=http://www.pcpro.co.uk/news/157026/typo-causes-7500000-mistake.html | title=Typo causes $7,500,000 mistake| first=Matthew | last=Sparkes| work=] | date = January 17, 2008 | accessdate=2008-01-19}}</ref><ref name="perez"/> The company later stated the final total was $2.1 million.<ref name="final">{{cite web | url=http://blog.dreamhost.com/2008/01/17/the-final-update/ | title=The Final Update| first=Josh | last=Jones| publisher = DreamHost| date=January 17, 2008 | accessdate=2008-01-18}}</ref>


==References== ==References==

Revision as of 02:25, 17 April 2009

DreamHost
DreamHost Logo
Company typePrivate company
IndustryDomain Registrar, Web hosting service
FoundedClaremont, California, 1996
HeadquartersLos Angeles, California, USA
Key peopleDallas Bethune, Josh Jones, Michael Rodriguez, Sage Weil
ProductsWeb services
Websitehttp://www.dreamhost.com
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DreamHost is a Los Angeles-based web hosting provider and domain name registrar. It is the web hosting branch of New Dream Network, LLC, founded by 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at Harvey Mudd College in Claremont, California, and registered in 1999 by Michael Rodriguez. DreamHost began hosting customers' sites in 1997.

Web hosting

File:Dreamhost panel 2007.jpg
A screenshot of the post March 2007 DreamHost Control Panel

DreamHost's shared and dedicated hosting network consists of Apache and lighttpd web servers running on the Debian GNU/Linux operating system.Customers have access to a control panel that includes integrated billing and a support ticket system. Telephone-based support is unavailable , although DreamHost's staff contribute to an official blog and a customer support wiki. DreamHost recommends Google's Gmail for email services, although the company continues to offer standard email services.

Incidents

In July, 2006 DreamHost suffered two power outages that caused significant downtime for its customers. The outage was a result of a rolling blackout involving DreamHost's datacenter. Other providers such as Media Temple and MySpace were also affected. There was "a similar outage in September 2005." In July 2007, the company relocated servers to a different data center due to "space and power constraints."

In June, 2007 approximately 700 websites and 3,500 FTP accounts hosted on DreamHost's servers were compromised. In response to the incident, the company made "numerous significant behind-the-scenes changes to improve internal security, including the discovery and patching to prevent a handful of possible exploits."

On January 15, 2008, DreamHost accidentally billed some users for an extra year's worth of services, which they initially reported as $7.5 million in extra charges. The company later stated the final total was $2.1 million.

References

  1. ^ "WHOIS information for newdream.net". Retrieved 2009-04-04.
  2. Marlowe, Chris (2002-08-09). "Webmasters Host Music Dreams And Live Streams". Retrieved 2009-04-02. {{cite web}}: Unknown parameter |publication= ignored (help)
  3. "California LLC Registration Search". ca.gov. Retrieved 2009-04-01.
  4. Kelley, Tina (January 21, 1999). "Surfing in Circles And Loving It". The New York Times. Retrieved 2009-04-14.
  5. ^ Perez, Juan Carlos (2008-01-15). "Update: Billing nightmare for DreamHost customers". InfoWorld. Retrieved 2009-04-05.
  6. Schroder, Carla (October 1, 2007). "Dreamhost Driven by Linux-Enhanced Economics". Enterprise Networking Planet. Retrieved 2009-04-11.
  7. http://blogs.zdnet.com/BTL/?p=3419
  8. Berlind, David (August 3, 2006). "Honesty, transparency can offset customer service disasters". ZDNet. Retrieved 2009-03-30.
  9. "Use Gmail says DreamHost". The Whir. May 27, 2008. Retrieved 2009-04-01.
  10. "Use Gmail Not Our Servers". Gadgetell. May 28, 2008. Retrieved 2009-04-01.
  11. "MySpace Outage Pinpointed at LA Telecom Building". Netcraft. July 25, 2006. Retrieved 2009-04-05.
  12. Miller, Rich (August 2, 2006). "LA Hosting Providers Slowed by Power Problems". Netcraft. Retrieved 2009-04-05.
  13. Eagle, Liam (August 16, 2006). "Customers Rally Around DreamHost". Web Host Industry Review. Retrieved 2009-04-08.
  14. Miller, Rich (August 2, 2006). "Power Woes Continue at LA's Garland Building". Data Center Knowledge. Retrieved 2009-04-08.
  15. Miller, Rich (July 13, 2007). "Power Capacity Issues at DreamHost". Data Center Knowledge. Retrieved 2009-04-08.
  16. Leyden, John (June 7, 2007). "Hackers load malware onto Mercury music award site". The Register. Retrieved 2009-04-04.
  17. Miller, Rich (June 6, 2007). "Mass Customer Site Hack at DreamHost". Netcraft. Retrieved 2009-04-04.
  18. "iFrame used to spread Malware on prominent Legal and Music sites including Clintons and the Nationwide Mercury Prize". ScanSafe. 2007. Retrieved 2009-04-04.
  19. Sparkes, Matthew (January 17, 2008). "Typo causes $7,500,000 mistake". PC Pro. Retrieved 2008-01-19.
  20. Jones, Josh (January 17, 2008). "The Final Update". DreamHost. Retrieved 2008-01-18.

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