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This is an old revision of this page, as edited by Intchar* (talk | contribs) at 06:46, 12 January 2015 (Updated summary info to clarify chronology of career. Updated career info: early work at GTE Labs, Barclays Transform program, and exit from Juniper. Added other activities and personal info.). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.

Shaygan Kheradpir is a business and technology executive whose career has spanned Telecom (Verizon CIO/CTO), Financial services (Barclays COO/CTO), and Tech (Juniper Networks CEO). He played a major role in initiatives such as FiOS at Verizon, TRANSFORM and Pingit mobile money at Barclays, and the Integrated Operating Plan (IOP) at Juniper.

Kheradpir was among the first to note the effects of commoditization on IT, and the need to orient IT programs around the consumerization of technology, in which people, not businesses, drive technology development. He holds a bachelors, masters, and doctorate degree in electrical engineering from Cornell University.

Career

Early work

Shaygan Kheradpir's first job was at GTE Laboratories, where he worked on network routing, management, and control. According to The Wall Street Journal he “eventually became CIO there , earning respect for delivering new products on schedule."

Verizon

In 2000, GTE merged with Bell Atlantic to form Verizon Communications. Kheradpir initially served as the president of Verizon's e-business division, before becoming the company's first CIO/CTO. At Verizon, Kheradpir contributed to the company’s diversification into a broader range of telecommunications services, as well as the automation of operations. Kheradpir's group was instrumental in the creation of Verizon’s FiOS platform, including services such as FiOS TV. Kheradpir's division also reengineered many of Verizon's core systems, including call center, website, automated customer service systems, and led the work to integrate formerly separate systems from predecessor companies GTE, Bell Atlantic and NYNEX. During Kheradpir's tenure at Verizon, the company reduced its information technology budget from six percent of revenue (the industry average) to four percent.

Barclays

In January 2011, Kheradpir joined Barclays as the Chief Operating Officer of the Global Retail & Business Bank, and was subsequently promoted to the Chief Operations and Technology Officer for the Barclays Group, reporting to Antony Jenkins. At Barclays, Kheradpir oversaw bank operations in 50 countries, and focused on “21st century industrialization” of the bank’s processes and the client/customer experience via the TRANSFORM program. When he first joined Barclays, he introduced a wave of new mobile technologies to the bank, including the award-winning Barclays Pingit and Barclays Mobile Banking; he also pioneered the use of iPads in bank branches to optimize the customer experience, and launched a number of automation and big data programs at the bank.

Juniper Networks

Kheradpir became CEO of Juniper Networks in January 2014. At Juniper, he launched an Integrated Operating Plan (IOP) with four key elements: focusing on growth markets of cloud builders and High-IQ network providers; restructuring the product portfolio, go-to-market, and operations; reducing structural costs; and optimizing capital structure. The plan was welcomed by shareholders. In November 2014, Kheradpir resigned as CEO of Juniper. The company said Kheradpir’s departure was the result of a review of his leadership with respect to a customer negotiation, and that Kheradpir and the company have different perspectives on the matter.

Other Activities and Personal

In 2014, Kheradpir was awarded the Ellis Island Medal of Honor. From 2010 to 2013, he served on a board of the United States National Institute of Standards and Technology (NIST), known as the Visiting Committee on Advanced Technology. From 2007 to 2010, Kheradpir served on the Advisory Board of the YMCA. In 2007, he was named to CIO Magazine’s Hall of Fame for early adoption of consumer IT both within the enterprise and for the external market. Kheradpir is a member of the Cornell University Engineering Council. He holds several patents in networking, media, and payment technology.

Kheradpir is married and has two children. He lives in Silicon Valley.

References

1. ^ Reardon, Marguerite (October 6, 2008). "Verizon bets big on network infrastructure". CNET.
2. Reardon, Marguerite (July 14, 2009). "Verizon shows off iPad TV app and more". CNET.
3. Reardon, Marguerite (August 18, 2010). "Verizon adds Facebook and Twitter to Fios TV". CNET.
4. ^ "Transform programme: Becoming the Go-to bank" (PDF). Barclays PLC. February 13, 2013.
5. Brignall, Miles (February 16, 2012). "Barclays launches Pingit money-sending service for smartphones". The Guardian.
6. "Juniper Investor Day 2014" (PDF). Juniper Networks. October 30, 2014.
7. ^ Bulkeley, William (March 19, 2003). "For Clues to Why the Tech Sector Is Still Down, See Mr. Kheradpir". The Wall Street Journal. Retrieved October 31, 2014.
8. Lundberg, Abbie (July 15, 2006). "Message to CIOs: Ignore Consumer Technology at Your Own Risk". CIO Magazine.
9. Soat, John (May 20, 2008). "The Consumer Effect In Beantown". Information Week.
10. Sperling, Ed (July 16, 2008). "Innovative IT Departments? Are You Kidding?". Forbes.
11. Margulius, David (December 4, 2006). "Entrepreneurial IT". InfoWorld.
12. ^ Boulton, Clint (September 2, 2014). "Juniper CEO: From CIO to CEO in Three Steps". The Wall Street Journal. Retrieved October 31, 2014.
13. ^ Trendall, Sam (November 13, 2013). "Juniper banks on Barclays man Kheradpir for CEO role". CRN Channel Web.
14. Dragoon, Alice (April 1, 2005). "Sleepless In Manhattan". CIO Magazine.
15. Koch, Christopher (March 1, 2005). "A New Blueprint For The Enterprise". CIO Magazine. Retrieved October 30, 2014.
16. Mustoe, Howard (March 7, 2013). "Barclays Names Kheradpir Operating Chief Amid Jenkins Revamp". Bloomberg. Retrieved October 31, 2014.
17. Bannister, David (March 7, 2013). "Barclays names new operations and technology chief". Banking Technology.
18. "Barclays appoints Shaygan Kheradpir as Chief Operations and Technology Officer". Barclays PLC. March 7, 2013.
19. "Award winning banking". Barclays PLC.
20. Swabey, Dave (March 8, 2013). "Barclays appoints new CTO to help drive strategic transformation". Information Age.
21. "Juniper Investor Day 2014" (PDF). Barclays PLC. October 30, 2014. {{cite web}}: Cite has empty unknown parameter: |1= (help)
22. Tiernan, Ray (March 17, 2014). "Juniper: Cantor Fitzgerald Lauds New Focus". Barron’s.
23. Konrad, Alex (November 10, 2014). "Mysterious Customer Negotiation Leads To Sudden Ouster Of Juniper Networks CEO". Forbes. Retrieved November 11, 2014.
24. Linnane, Ciara (November 10, 2014). "Juniper Networks CEO Kheradpir resigns with immediate effect". MarketWatch.
25. "NIST Visiting Committee on Advanced Technology (VCAT)"
26. "YMCA of Greater New York Annual Report, 2007"
27. C. G. Lynch, et al, "The Revenue Generator", CIO Magazine, September 2007
28. "Cornell University School of Electrical and Computer Engineering, Advisory Council"

External links

• Shaygan Kheradpir's personal website

• Living people