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Quest Diagnostics Incorporated
Company typePublic
Traded as
IndustryHealth care
Founded1967; 57 years ago (1967), in New York City, New York, U.S.
FounderPaul Brown
HeadquartersSecaucus, New Jersey, U.S.
Area served
Key peopleJim Davis (CEO)
Services
RevenueDecrease US$9.25 billion (2023)
Operating incomeDecrease US$1.26 billion (2023)
Net incomeDecrease US$854 million (2023)
Total assetsIncrease US$14.0 billion (2023)
Total equityIncrease US$6.31 billion (2023)
Number of employees48,000 (2023)
Websitequestdiagnostics.com
Footnotes / references

Quest Diagnostics Incorporated is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, Puerto Rico, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe.

As of 2020, the company had approximately 48,000 employees, and it generated more than $7.7 billion in revenue in 2019. The company offers access to diagnostic testing services for cancer, cardiovascular disease, infectious disease, neurological disorders, COVID-19, and employment and court-ordered drug testing.

History

Interior of a Patient Service Center in Franconia, Virginia

1960–1995

Originally founded as Metropolitan Pathology Laboratory, Inc. in 1967 by Paul A. Brown, MD, the clinical laboratory underwent a variety of name changes. In 1969, the company's name changed to MetPath, Inc. with headquarters in Teaneck, New Jersey. By 1982, MetPath was acquired by what was then known as Corning Glass Works and was subsequently renamed Corning Clinical Laboratories.

1996–2000

On December 31, 1996, Quest Diagnostics became an independent company as a spin-off from Corning. Kenneth W. Freeman was appointed as CEO during this transition. Over the next year, Quest acquired a clinical laboratory division of Branford, Connecticut–based Diagnostic Medical Laboratory, Inc. (DML). Two years later in 1999, Quest added SmithKline Beecham Clinical Laboratories to their subsidiaries; which includes a joint venture ownership with CompuNet Clinical Laboratory. The purchase of SmithKline Beecham also included the lab's medical sample transport airline (ICAO: LBQ, call sign: LABQUEST) originally founded in 1988.

In 1997, Quest and Banner Health formed a joint venture creating the Arizona based Sonora Quest laboratory, a business unit of Laboratory Sciences of Arizona. This entity represents the operations of Quest Diagnostics in the Arizona regional market.

2001–2015

Steve Rusckowski, the chairman, president, and CEO of Quest Diagnostics at the World Economic Forum in 2017

From May 2004 to April 2012, Surya Mohapatra served as the company's President and CEO. In 2007 Quest acquired diagnostic testing equipment company AmeriPath. In response to Mohapatra's resignation after eight years with Quest, former Philips Healthcare CEO Stephen Rusckowski was appointed. Under Rusckowski, Quest Diagnostics teamed up with central New England's largest health care system, UMass Memorial Health Care, to purchase its clinical outreach laboratory.

2016–present

In 2016, Quest collaborated with Safeway to bring testing services to twelve of its stores in California, Maryland, Virginia, Texas and Colorado.

By the end of 2017, Quest, in partnership with Walmart, incorporated laboratory testing in about 15 of their locations in Texas and Florida.

In May 2018, the company announced it will become an in-network laboratory provider to UnitedHealthcare starting in 2019, providing access to 48 million plan members.

In September 2018, Quest moved its headquarters from Madison, where it was located since 2007, to Secaucus, New Jersey.

In November 2018, Quest launched QuestDirect, a consumer-initiated testing service that allows patients to order health and wellness lab testing from home.

In March 2020, the company launched a COVID-19 testing service. As of July 2020, Quest had performed more than 9.2 million COVID-19 molecular tests and 2.8 million serology tests.

In April 2024, Quest has added a new blood screening to their AD-Detect product line. This test will analyze the blood for a specific Alzheimer's protein, pTau-217.

Acquisitions

Date Company Business Location Value (USD) References
1999 SmithKline Beecham Clinical Laboratories Laboratory USA 1.3×10^
2001 MedPlus, Inc. (Nasdaq: MEDP) healthcare technology company Ohio
2002 American Medical Laboratories, Inc. (AML) & LabPortal, Inc. healthcare technology company Virginia 500,000,000
2003 Unilab Corporation (Nasdaq: ULAB) healthcare technology company California 800,000,000
2005 LabOne, Inc. (Nasdaq: LABS) Employer drug testing and paramedical testing division Lenexa, Kansas 934,000,000
2006 Focus Diagnostics, Inc. Infectious and immunologic disease laboratory Virginia 185,000,000
2007 Hemocue point-of-care diagnostic testing Sweden
2007 AmeriPath (and subsidiary Specialty Laboratories) cancer diagnostic testing
2011 Athena Diagnostics cancer diagnostic testing
2011 Celera Corporation NGS
2013 Outreach for UMass Memorial Health Laboratory Massachusetts
2014 Solstas Lab Partners Group Laboratory North Carolina 570,000,000
2014 Summit Health, Inc.
2015 Barnabas Health Laboratory operations New Jersey
2017 Cleveland HeartLab Laboratory
2018 Oxford Immunotec. Laboratory
2019 Boyce & Bynum Pathology Laboratories Laboratory
2020 Outreach for Memorial Hermann Health System Outreach Laboratory Houston
2020 Hackensack Meridian Health Laboratory operations New Jersey
2021 Outreach for Mercy Outreach Laboratory USA
2023 Outreach for NewYork-Presbyterian Hospital Outreach Laboratory New York
2024 Outreach for Steward Health Care System Outreach Laboratory USA
2024 Lenco Diagnostic Laboratories Laboratory Brooklyn, New York

Partnerships

  • 2005: Forms a strategic alliance with Ciphergen Biosystems to commercialize novel proteomic tests.

Controversies

Quest Diagnostics set a record in April 2009 when it paid $302 million to the government to settle a Medicare fraud case alleging the company sold faulty medical testing kits. It was the largest qui tam (whistleblower) settlement paid by a medical lab for manufacturing and distributing a faulty product. In May 2011, Quest paid $241 million to the state of California to settle a False Claims Act case that alleged the company had overcharged Medi-Cal, the state's Medicaid program, and provided illegal kickbacks as incentives for healthcare providers to use Quest labs.

In 2018, Quest Diagnostics was among a number of US based labs linked to inaccuracies of over 200 women's cervical smear tests for CervicalCheck, Ireland's national screening program. Audits of the testing performed by Quest (and another subcontractor Clinical Pathology Laboratories, Inc. of Austin Texas) showed a high rate of errors in analysis of samples which led to lawsuits and a government inquiry. Quest and the Irish government continue to settle the resulting lawsuits.

On June 3, 2019, Quest announced that American Medical Collection Agency (AMCA), a billing collections service provider, had informed Quest Diagnostics that an unauthorized user had access to AMCA’s system containing personal information AMCA received from various entities, including from Quest. AMCA provides billing collections services to Optum360, which in turn is a Quest contractor. AMCA later went bankrupt after the breach.

References

  1. "Quest Diagnostics - Governance - Management Team". Quest Diagnostics Investor Relations. Retrieved January 17, 2023.
  2. "Quest Diagnostics: 2023 annual report (Form 10-K)". U.S. Securities and Exchange Commission. February 22, 2024. Retrieved March 28, 2024.
  3. "International Facilities & Operations". Quest Diagnostics. Retrieved October 17, 2018.
  4. "Our Growing International Presence". Quest Diagnostics. Archived from the original on March 3, 2012. Retrieved February 15, 2012.
  5. "Quest Diagnostics Incorporated Form 10-K". U.S. Securities and Exchange Commission. December 31, 2017. Retrieved October 17, 2018.
  6. Herman, Holly (June 25, 2020). "Quest Diagnostics recalling many furloughed employees as routine testing rebounds". Reading Eagle. Retrieved August 12, 2020.
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  10. "Corning Glass To Buy Metpath". The New York Times. November 20, 1981. Retrieved October 23, 2018.
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  23. "DGX to Buy UMass Medical Lab (revised)". Yahoo! Finance. October 23, 2012. Retrieved May 18, 2015.
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  30. "QuestDirect". 360Dx. November 7, 2018. Retrieved September 13, 2020.
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  33. Hale, Conor (April 22, 2024). "Labcorp, Quest add new blood tests for Alzheimer's, brain tissue damage". Fierce Biotech. Retrieved April 23, 2024.
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  35. "Thermo Fisher to Buy Phadia for $3.5 Billion". DealBook. May 19, 2011. Retrieved October 23, 2018.
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  39. "Quest Diagnostics Completes Acquisition of Summit Health - Apr 21, 2014". Quest Diagnostics. Retrieved July 16, 2015.
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  45. "Quest Diagnostics (DGX) Ties Up With Hackensack Meridian Health". Yahoo Finance. December 28, 2020. Retrieved February 18, 2024.
  46. "Quest Diagnostics Completes Acquisition of Mercy's Outreach Laboratory Services Business". Quest Diagnostics Newsroom. June 1, 2021.
  47. Redmond, Kimberly. "Quest finalizes acquisition of certain New York-Presbyterian lab services". NJBiz. Retrieved February 17, 2024.
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  49. "List of Material Transactions". www.health.ny.gov. Retrieved June 2, 2024.
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  51. "Businessman exposed problems with Quest subsidiary's blood test kits; led to $302 million settlement" (Press release). Phillips & Cohen LLP. April 15, 2009.
  52. "Attorney General Kamala D. Harris announces $241 million settlement with Quest Diagnostics" (Press release). State of California Department of Justice. May 19, 2011.
  53. O'Brien, Tim (May 2, 2018). "CervicalCheck 10-year timeline". The Irish Times.
  54. O’Regan, Eilish (May 2, 2018). "US company used by CervicalCheck had to pay €100,000 in fines over safety breach". Irish Independent. Retrieved May 12, 2018.
  55. "Lab companies Quest and CPL at center of lawsuits in Ireland over missed cervical cancer diagnoses". CBS News. June 29, 2018.
  56. https://www.irishcentral.com/news/quest-diagnostics-cervical-cancer-scandal-lab-appeal. Archived February 7, 2021, at the Wayback Machine
  57. "Seriously ill woman's action over cervical smears adjourned for two weeks". The Irish Times.
  58. "11.9M Quest Diagnostics Patients Impacted by AMCA Data Breach". HealthITSecurity. June 3, 2019. Retrieved June 5, 2019.
  59. Locker, Melissa (June 3, 2019). "A medical collections agency got hacked, and now your personal data might be exposed". Fast Company. Retrieved June 5, 2019.
  60. "Bloomberg - Debt Collector Goes Bankrupt After Health Care Data Hack". Bloomberg. June 17, 2019. Retrieved September 17, 2020.

External links

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