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Revision as of 00:07, 16 March 2006 by Mgillett (talk | contribs) (Creation of initial page on version 3 drawing on public sources)(diff) ← Previous revision | Latest revision (diff) | Newer revision → (diff)The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices that promote quality computing services in the information technology (IT) sector. ITIL addresses the organizational structure and skill requirements for an IT organization by presenting a comprehensive set of management procedures with which an organization can manage its IT operations.
Introduction to ITIL
The proccesses identified and described within ITIL are supplier independent and apply to all aspects of IT infrastructure. Since the mid 1990's, ITIL has been promoted as a standard for IT Service Management and is similar to Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), and Control Objectives for Information and related Technology (COBIT).
The current version (Version 2)of ITIL is published in a series of books, each of which covers one major discipline in IT:
- Service Support
- Service Delivery
- ICT Infrastructure Management
- Application Management
- Security
These are supported by three books which support the practical implementation of ITIL.
- The Business Perspective
- Planning to Implement Service Management
- ITIL® Small-scale Implementation
The names ITIL and IT Infrastructure Library are Registered Trade Marks of the Office of Government Commerce (OGC), which is an Office of the United Kingdom's Treasury. The content of the books is protected by Crown Copyright.
ITIL Refresh
In December 2005, the OGC issued notice of an ITIL refresh , commonly known as Information Technology Infrastructure Library v3 (ITIL v3), which is planned to be available in late 2006.
The introduction of ITIL v3 will begin with the publication of five new core texts namely:
- IT Service Design
- IT Service Introduction
- IT Service Operations
- IT Service Improvement
- IT Service Strategies
It is planned that this core material will be supported by additional complementary and web based materials. While the new core texts will draw heavily on the best practice described by ITIL v2, the complementary material will make it easier for ITIL to address specific vertical markets and industries (e.g. Public Sector, Financial Services) and will provide a venue for more rapidly changing guidance around the application and implementation of the best practice described in the core works.
References
- Office of Government Commerce. ITIL Refresh Statement. Retrieved February 13, 2006.