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Microsoft has stated that the overall return rate of the Xbox 360 is within the consumer electronics industry average of 3-5%.

Technical difficulties

Diagnosing errors and troubleshooting

The Xbox 360 will display a "Screen of Death" if the system experiences a serious error. In such instances the user is prompted to contact Xbox customer support.

In the case of certain specific errors the Xbox 360 system will display a diagnostic pattern of red lighting in place of the standard green "Ring of Light" around the power button. These patterns indicate the following:

If three red lights are flashing at the same time, a general hardware failure has occured and the unit needs to be sent to the repair center.

Overheating

Because of its high power consumption, the Xbox 360 console poses a moderate risk of overheating if users do not follow the guidelines prescribed by the user manual. Users are advised not to obstruct air flow to the enclosure vents or power supply. Problems associated with overheating include reduced system performance and instability that may result in crashing or hardware failure. Some Xbox 360 owners have even installed custom cooling solutions in their consoles to prevent this from happening.

Microsoft has been working with a Singapore-based company, Chartered Semiconductor, to create new 65-nanometer chips. These new chips will have reduced power consumption and in turn, will run cooler. They will also be cheaper to manufacture than the current 90-nanometer chips. Because the logic design and clock speed will remain unchanged, performance will not be affected.

Disc scratching

When a user moves the Xbox 360 from a vertical position to a horizontal position, or vice-versa, the inserted disc may brush against the drive's pickup-assembly and incur scratches to its reflective coating. The Xbox 360 owner's manual specifically warns against moving the system while a disc is inserted. However, some users also reported that their disc got scratched without moving their consoles, until questioned about moving it with a disc inside the DVD ROM drive. Microsoft does not replace scratched game discs, by simply replacing the media, because they do not own the rights to some games. Until recently, they offered a free copy of a Microsoft Game Studios Xbox 360 title as a replacement for scratched disks. Microsoft conducted its own research into this topic, and concluded that without moving the console, discs cannot be scratched, and therefore no longer issues replacements. Note: Consoles equipped with the Toshiba-Samsung manufactured drive may experience dislodging of the disc when the console is tilted with a game inserted. This could damage the disc as well as the drive. Users with drives manufactured by Hitachi-LG have only reported damaged discs. The most sensible advice is to not risk it and simply not move the console while it is in a powered-up state, or with a disc inserted.

Game Recognition Issues

On rare occasions when a User inserts a Game Disc the Game will not load and a prompt will appear on screen saying "This game can only be played on an Xbox 360" despite the fact that the console is in fact an Xbox 360. The best way to fix this is to either restart your console or eject the disc and re-insert it.

This could, however, be the initial symptoms of a hardware failure. (Note: This problem sometimes arises when no Xbox 360 controller either wired or wireless is connected to the console when loading a disc.)

Fall 2006 Update Technical issues

Microsoft has since acknowledged the problem and has fixed it promptly.

The first Fall of 2006 update patch released on November 1 is known to lock up consoles, rendering them useless. The most obvious issue occurs after the installation of the patch, the console immediately reboots and shows an error message. Usually, the error code, E71, is shown during or directly after the booting animation.

It is not clearly known what caused the problem. Much of the Xbox community believes it was caused by the lack of an installed Summer 2006 update patch. There is also the theory that this consistently occurs on modded systems as well. The modified Xbox 360 community has since reported that this is not the case.

The problems caused by the first patch range from slow, unstable performance to effectively 'bricking' the system. The latter is the usual result.

References

1. ^ The Red Ring of Death
2. "Xbox 360: Four lights flash red on the Ring of Light", Microsoft, 24 November 2005
3. http://www.llamma.com/xbox360/news/Xbox-360-Game-Disc-Scratched.htm
4. "Microsoft Xbox 360 refuses to replace scratched discs", gameshout.com, 1 December 2005

External links

• Possible cache clearing workaround for games that have lock-up errors such as NCAA Football '07 and Oblivion
• "How do I clear the cache on the Xbox 360?"

• Official acknowledgement of Fall 2006 update problem

• Xbox 360