The National Board for Consumer Disputes (Swedish: Allmänna reklamationsnämnden, ARN) is a Swedish government agency that answers to the Ministry of Finance. The agency is headquartered in Stockholm. Its main task is to issue non-binding recommendations on the resolution of disputes between consumers and business operators. A person can file complaints against a company. If the company does not follow the recommendation from ARN, the consumer has the possibility to take the matter to court.
See also
References
- "Så styrs vi" [How we are governed] (in Swedish). August 30, 2018. Retrieved May 2, 2019.
External links
- National Board for Consumer Disputes - Official site
- Svarta listan (Black list) – List of companies which do not follow ARN recommendations- the list is published by the magazine Råd & Rön (in Swedish)
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