Misplaced Pages

Apple Authorized Service Provider

Article snapshot taken from Wikipedia with creative commons attribution-sharealike license. Give it a read and then ask your questions in the chat. We can research this topic together.
(Redirected from Apple Specialist) Official Apple device repairer
This article has multiple issues. Please help improve it or discuss these issues on the talk page. (Learn how and when to remove these messages)
This article needs to be updated. Please help update this article to reflect recent events or newly available information. (October 2022)
This article relies excessively on references to primary sources. Please improve this article by adding secondary or tertiary sources.
Find sources: "Apple Authorized Service Provider" – news · newspapers · books · scholar · JSTOR (February 2024) (Learn how and when to remove this message)
(Learn how and when to remove this message)
Logo for the Apple Authorized Service Provider programLogo for the Apple Authorized Service Provider program

Apple Authorized Service Providers (previously called Apple Specialist Resellers) are independent companies which are certified by Apple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company's AppleCare program. Apple provides retailers and repairers with tools, training, and service manuals. All technicians working on these repairs must be Apple Certified Technicians. Examples of Apple Authorized Service Providers include Best Buy and Simply Mac.

History

The concept of the service originated with Richard Haddock, who was friends with Dr. Gil Amelio, then CEO of Apple, and recommended that they form a reseller channel designation. Dr. Amelio assigned Paddy Wong and Loretta Flores of Apple the task of designing the program, with input from a few resellers.

Apple rolled out the Apple Specialist Program in December 1996. It continued under that name through 2016. Apple has since disbanded the Specialist Program and moved on to Premier Partners. This program involves meeting higher quality standards. Service providers who are unable to meet these standards are dropped to a Value-added resellers.

In 2019, Apple introduced a similar program to the Apple Authorized Service Provider Program, the Independent Repair Provider Program, which allows for independent businesses to do out-of-warranty service. The program was criticized by Motherboard as "invasive" for unannounced inspections by Apple and required telemetry being required to join the program.

See also

References

  1. "Apple Specialists". 2009-09-08. Archived from the original on 2009-09-08. Retrieved 2024-02-04.
  2. "Apple Authorized Service Provider Program - Official Apple Support". support.apple.com. Retrieved 2024-02-04.
  3. Lloyd, Craig (2018-01-22). "No Apple Store Nearby? Try an Apple Authorized Service Provider". How-To Geek. Retrieved 2024-02-04.
  4. "Macs in Your Neighborhood: Des Moines, IA — Apple News, Tips and Reviews". 2011-08-12. Archived from the original on 2011-08-12. Retrieved 2024-02-04.
  5. "Apple to Allow Independent Repair Shops to Service Out-of-Warranty iPhones With Genuine Parts". MacRumors. 2019-08-29. Retrieved 2024-02-04.
  6. Stone, Maddie (2020-02-06). "Apple's Independent Repair Program Is Invasive to Shops and Their Customers, Contract Shows". Vice. Retrieved 2024-02-04.

External links

Apple Inc.
Products
Hardware
Mac
iPod
iPhone
iPad
AirPods
Other
Software
Operating
systems
Services
Financial
Media
Communication
Retail and
digital sales
Support
Other
Companies
Subsidiaries
Acquisitions
Partnerships
Related
People
Executives
Current
Former
Board of
directors
Current
Former
Founders
  • Italics indicate discontinued products, services, or defunct companies.
  • Category


Stub icon

This article about Apple Inc. is a stub. You can help Misplaced Pages by expanding it.

Categories: