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National Savings and Investments
Welsh: Cynilion a Buddsoddiadau Cenedlaethol

Company type	Non-ministerial government department of HM Treasury
Industry	Financial Services
Founded	1861
Headquarters	16-20 Great Smith Street London, SW1P 3BT
Key people	Gerard Lemos, Chairman Dax Harkins, Chief executive
Products	Savings and Investments
Website	nsandi.com

National Savings and Investments (NS&I), formerly called the Post Office Savings Bank and National Savings, is a state-owned savings bank in the United Kingdom. It is both a non-ministerial government department and an executive agency of HM Treasury. The aim of NS&I has been to attract funds from individual savers in the UK for the purpose of funding the government's deficit. NS&I attracts savers through offering savings products with tax-free elements on some products, and a 100% guarantee from HM Treasury on all deposits. As of 2017, approximately 9% of the government's debt is met by funds raised through NS&I, around half of which is from the Premium Bond offering.

History

National Savings and Investments was founded by the Palmerston government (following a suggestion made by George Chetwynd, a clerk in the Money Order department of the General Post Office) in 1861 as the Post Office Savings Bank, the world's first postal savings system. The aim of the bank was to allow ordinary workers a facility "to provide for themselves against adversity and ill-health", and to provide the government with access to debt funding. As an example, savings certificates were issued in the First and Second World Wars to help finance the war effort. On 1 June 1957, the Premium Bonds draws were inaugurated, using E.R.N.I.E. – the Electronic Random Number Indicator Equipment machine (now held by the Science Museum).

National Savings Bank Act 1971
Act of Parliament
Parliament of the United Kingdom
Long title	An Act to consolidate certain enactments relating to the National Savings Bank, with amendments to give effect to recommendations of the Law Commission and the Scottish Law Commission.
Citation	1971 c. 29
Territorial extent	England and Wales Scotland Northern Ireland Isle of Man Channel Islands
Dates
Royal assent	12 May 1971
Commencement	12 June 1971
Other legislation
Repeals/revokes	Post Office Savings Bank Act 1954 Post Office Savings Bank Act 1966
Amended by	Superannuation Act 1972 Finance Act 1980 Finance Act 1982 Trustee Savings Banks Act 1985 Finance Act 1998 Finance Act 1989 Finance Act 1999 Finance Act 2000 Finance Act 2003 Finance (No. 2) Act 2005 Finance Act 2008 Co-operative and Community Benefit Societies Act 2014
Text of the National Savings Bank Act 1971 as in force today (including any amendments) within the United Kingdom, from legislation.gov.uk.

In 1969, the bank was transferred from the Post Office to the Treasury. Its name was changed to National Savings Bank, and it gained an independent legal identity under the National Savings Bank Act 1971. Despite its independence, it was used by Government in 1980 to fund a significant proportion of the public sector borrowing requirement. The then Director, Stuart Gilbert, was given a target of attracting £2 billion from savers.

The name was changed again in 2002 to National Savings and Investments.

The previous graphic identity of NS&I, including the NS&I logotype, was created in 2005 by Lloyd Northover, the British design consultancy founded by John Lloyd and Jim Northover. The identity was updated in 2020.

Headquarters

The Post Office Savings Bank initially operated from a room in the General Post Office building on St. Martin's Le Grand in the City of London. By 1864 it had outgrown the space available there, so the Post Office took out a lease on a nearby warehouse at No. 27 St Paul's Churchyard. In the following years the business of the savings bank expanded, and further premises were acquired to the south, linked to the old warehouse by a bridge across Little Carter Lane. In the 1870s, with the lease on these buildings due to expire, work began on a new purpose-built Central Post Office Savings Bank building further to the south in Queen Victoria Street. The building had five floors plus a basement; the public business of the Savings Bank was conducted on the ground floor, and the clerks had their offices on the upper floors. An extension was built to the north, in Carter Lane, in 1890-94 by Sir Henry Tanner; but soon afterwards work began on a new headquarters in West Kensington: Blythe House, where the Post Office Savings Bank took up residence in 1903. (The premises on Queen Victoria Street and Carter Lane became a telephone exchange; the Faraday Building now stands on the site).

The Post Office Savings Bank continued to occupy Blythe House until the early 1970s; however it was announced in 1963 that its main centre of operations would be decentralised to Glasgow. A small headquarters staff remained in London, moving to Charles House on Kensington High Street.

Role

NS&I managed around £150 billion in savings in 2017, and by 2024 this had risen to £231bn belonging to 24 million customers. Funds from NS&I have historically been a relatively cheap source of government borrowing. NS&I sets interest rates both to attract savers and provide low-cost finance for the government, and 100% of any individual's savings are guaranteed by HM Treasury; rules are in place to ensure that it does not offer market-leading products that would stifle competition.

Operations

NS&I's head office is within the Department of Education building, in Westminster, London; with operational sites in Blackpool, Glasgow, and Durham. However, its back office and customer services operations are contracted out.

NS&I first outsourced out its operations in 1999 to Siemens Business Services; some 4,000 staff were transferred to Siemens, leaving 130 NS&I staff responsible for the design, management and marketing of products, and managing the relationship with Siemens. A 2000 report by the National Audit Office stated that the contract was better value than keeping the operations in-house, and suggested other government departments could learn from the way this public-private partnership was procured and managed. The Siemens business unit was acquired by French company Atos in 2011, and by 2023 the number of staff involved had reduced to just over 1,600.

The Atos contract was renewed for a further seven years in 2014, then extended to March 2024. In November 2023, a six-year customer services contract was awarded to Sopra Steria, another French company, after Atos missed performance targets.

In the past the bank offered many of its services through post offices, but in November 2011 it was announced that most products would only be available by phone, online, or by post; Premium Bonds would be the only remaining product sold in post offices. From August 2015, NS&I stopped selling Premium Bonds through post offices, and became a purely direct business.

Products

NS&I offers a wide range of savings and investment products, specialising in tax-free and income-generating products. As of December 2019 the following are offered:

• Premium Bonds
• Direct ISA
• Junior ISA
• Income Bonds
• Direct Saver Account
• Investment Account

Some products are off-sale and only available for roll-over by maturing investments:

• Index-linked Savings Certificates
• Fixed Interest Savings Certificates
• Guaranteed Growth Bonds
• Guaranteed Income Bonds

Former products

Products which are no longer available with NS&I include:

• Children's Bonds
• Children's Bonus Bonds
• Investment Guaranteed Growth Bond
• TESSA-only ISA
• Fixed-Rate Savings Bonds
• Pensioners' Bonds and Capital Bonds
• Ordinary Account/Treasurer's Account/SAYE/Yearly Plan/Deposit Bonds
• FIRST Option Bonds
• National Savings Stamps and Gift Tokens
• Easy Access Savings Account

Gallery

• From the 1860s onwards, customers would take their deposit book, such as this 1869 example, to a Post Office each time they made a transaction
• A 1921 receipt for a deposit of one shilling in the Post Office Savings Bank
• A publicity stamp from around the end of the Second World War urging investors to buy National Savings Certificates for National Reconstruction
• A National Savings Week publicity label from 1949
• The Post Office Savings Bank celebrated its centenary in 1961.

See also

• National Savings Movement
• National Girobank
• Rainbow Dance, Post Office Savings Bank film, 1936
• Blythe House, London, headquarters 1903–1970s

References

1. "NS&I". GOV.UK. Retrieved 14 February 2014.
2. "Who we are NS&I Corporate Site". Nsandi.com. 9 September 2015.
3. Smith, Oliver (30 July 2018). "Doomed if interest rates go up? The UK government already spends £49 billion on debt interest". IG Markets. Retrieved 24 February 2020.
4. Reports, Minutes, and Memoranda Explanatory of the Origin and Progress of the System of Post Office Savings Banks. London: HMSO. 1871. pp. 7–11.
5. National Savings Bank Act 1971 UK government legislation, Retrieved 26 February 2020.
6. Story of NS&I Archived 17 October 2013 at the Wayback Machine National Savings & Investments, 2013. Retrieved 10 October 2013. Archived here.
7. NS&I John David Lloyd, 2013. Retrieved 10 October 2013. Archived here.
8. ^ "Savings and Savings Banks". The British Quarterly Review. LXVII: 31–47. January 1878.
9. "The New Post Office Savings Bank". The London Journal. LXXI (1830): 149–150. 6 March 1880.
10. Simon Bradley (ed.), Nikolaus Pevsner, London. 1. The City of London (London: Penguin Books, 1997) p. 449.
11. The National Archives: Public Record Office WORK 12/716 National Savings Bank, Blythe Road, Kensington: future use of site JL Winterburn (GPO) to MM Howley (Ministry of Public Building and Works). 29 August 1963
12. NS&I Annual Report and Accounts 2016-2017 National Savings & Investments, 2017. Retrieved 21 November 2017. Archived here.
13. Nixon, George (9 August 2024). "Why NS&I is falling out of favour". The Times. Retrieved 19 December 2024.
14. Gompertz, Simon (14 September 2015). "NS&I cuts interest rate for thousands of savers". BBC News.
15. ^ "National Savings: Public-Private Partnership with Siemens Business Services". National Audit Office. 25 May 2000. Retrieved 24 February 2020.
16. "NS&I confirms three-year contract extension with Atos". NS&I Corporate. 4 April 2019. Retrieved 24 February 2020.
17. "National Savings and Investments". Atos. Archived from the original on 7 February 2023 – via Internet Archive.
18. Nixon, George (7 December 2023). "NS&I sacks Atos after failure to meet targets". The Times. ISSN 0140-0460. Retrieved 7 December 2023.
19. "NS&I Announces Latest Changes As Part Of Its Five Year Modernisation Programme" (PDF). NS&I. Archived from the original (PDF) on 28 February 2014. Retrieved 16 October 2012.
20. "NS&I 2014-15 results – Business goes 100% direct to satisfy customer demand and maintain efficiency". NS&I.
21. NS&I Our products

External links

• Official website

• HM Treasury
• Banks established in 1861
• Banks of the United Kingdom
• Non-ministerial departments of the Government of the United Kingdom
• Executive agencies of the United Kingdom government
• 1861 establishments in the United Kingdom
• Postal savings system