In quality engineering, Next Operation as Customer (NOAC) is a total quality management approach whereby all company internal customers and processes are both receivers and providers. In management consulting, the NOAC approach enables the evaluation of processes with internal customers before extending them to external clients.
The term was coined by Kaoru Ishikawa.
Further reading
- Bhote, Keki. Next Operation as Customer. New York:AMA Publishers, 1991
References
- Westcott, Russell T. (7 October 2013). The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition. Quality Press. ISBN 978-0-87389-861-4. Retrieved 7 July 2024.
- "Quality Glossary - N". American Society for Quality. Retrieved 7 July 2024.
- Office, International Labour (2002). Management Consulting: A Guide to the Profession. International Labour Organization. p. 480. ISBN 978-92-2-109519-4. Retrieved 7 July 2024.
- Baca, David Ray. "imensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers". exas A&M University. Retrieved 7 July 2024.
- Ferreira Vasconcelos, Anselmo (14 November 2008). "Broadening even more the internal marketing concept". European Journal of Marketing. 42 (11/12): 1246–1264. doi:10.1108/03090560810903664. ISSN 0309-0566.
- Gupta, Praveen (2005). The Six Sigma Performance Handbook: A Statistical Guide to Optimizing Results. McGraw Hill Professional. p. 128. ISBN 978-0-07-143764-6. Retrieved 7 July 2024.
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