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(Redirected from Teletech) American call center company

TTEC Holdings, Inc.
A production floor in the Philippines
FormerlyTeleTech Holdings, Inc.
Company typePublic
Traded asNasdaq: TTEC
S&P 600 Component
ISINUS89854H1023
IndustryCustomer experience technology, Business process outsourcing, Offshore outsourcing
Founded1982; 42 years ago (1982)
FounderKenneth D. Tuchman
HeadquartersEnglewood, Colorado, United States
Number of locations21 countries
Area servedMulti-national
Key peopleKenneth D. Tuchman (CEO)
RevenueIncrease 2.463 billion USD (2023)
Net income118 million USD (2023)
Number of employees60,000
Websitettec.com
Footnotes / references

TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.

Kenneth D. Tuchman is the founder, chairman and CEO.

History

Founding and early developments (1982-1996)

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc. In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.

International growth and recent development (since 1997)

After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group. The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

Acquisitions

In recent years TTEC grew its business through a variety of acquisitions, including:

  • 2022: Faneuil
  • 2021: Avtex
  • 2020: VoiceFoundry
  • 2017: Connextions
  • 2017: Motif India infotech
  • 2016: Atelka
  • 2014: rogenSi
  • 2014: Sofica
  • 2013: Technology Solutions Group, Inc.
  • 2012: Guidon Performance Solutions
  • 2012: iKnowtion
  • 2011: eLoyalty Corporation (integrated contact services business unit)

Products and services

TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.

In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.

Awards and recognition

  • 2021: Forbes names TTEC one of the World's Top Female Friendly Companies

References

  1. "SEC Filing". Retrieved January 9, 2018.
  2. "TTEC 2020 Annual Report". TTEC.com.
  3. "TTEC Income Statement". WSJ.com.
  4. "Ken Tuchman, Ttec Holdings Inc: Profile and Biography". Bloomberg.com. Retrieved April 25, 2022.
  5. TeleTech, "SEC Filing", "TeleTech", 2003-0409
  6. "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
  7. "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved March 19, 2015.
  8. StreetInsider.com. Retrieved August 27, 2012
  9. "TTEC completes $490M acquisition of Avtex". April 13, 2021.
  10. "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect". August 5, 2020.
  11. Denver Business Journal
  12. Reuters Brief. Retrieved November 4, 2018
  13. Ammachchi, Narayan. "Teletech Acquires Canada-Based Call Center Services Firm Atelka".
  14. "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved March 19, 2015.
  15. acquired by TeleTech. Retrieved November 3, 2018]
  16. NASDAQ. Retrieved February 6, 2013
  17. Denver Business Journal. Retrieved February 6, 2013
  18. ModernHealthCare.com. Retrieved August 27, 2012
  19. Tech News TMCnet.com Retrieved August 27, 2012
  20. "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.
  21. "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.
  22. "The World's Top Female-Friendly Companies". Forbes. Retrieved February 15, 2022.

External links

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