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Transversal Corporation

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Transversal Corporation
Company typePrivate
IndustryComputer software
Founded1998
FounderDavin Yap, David MacKay
HeadquartersCambridge, United Kingdom
Area servedInternational
Websitewww.transversal.com

Transversal Corporation is a British software company specializing in cloud-based knowledge management.

History

Transversal was founded in 1998 by Davin Yap and David MacKay, researchers at the University of Cambridge, to develop a business application for answering customers' questions. Yap served as CEO until 2003 and again from 2005 to 2014, when he was replaced by company executive Heather Richards.

In 2007, Transversal was named one of the UK's 20 fastest-growing venture companies. During the 2010s it broadened its geographical reach by opening offices in Australia, Germany and the United States.

In 2019, Transversal was acquired by Verint Systems.

Products and services

Transversal provides knowledge management software for customer-facing websites, contact centers and enterprise systems. It offers an end-to-end implementation service (including consultancy and design), as well as an API to enable its technology to be integrated with existing platforms.

Awards and recognition

Transversal and its clients won the Contact Centre Association's award for Best Technology Partnership in 2008, 2009 and 2010. In 2014, Transversal was a top-ten finalist in the SME category at the Digital Leaders awards and a finalist in the Technology Services Industry Association's Vision Awards. KMWorld named Transversal among its vendors of "trend-setting products" from 2014 through 2018, and listed Transversal as one of the "100 companies that matter in knowledge management" from 2015 through 2019. In 2018, Transversal's CEO Heather Richards was named Cambridge Judge Business School Woman Entrepreneur of the Year.

References

  1. "Transversal Appoints New CEO". SourceWire. 26 August 2003.
  2. "New CEO at Transversal as Founder Broadens Outreach". Business Weekly. 2 July 2014.
  3. "Go on... ask me another", Cambridge Business, November 2013
  4. "Transversal named one of UK's fastest growing venture-backed companies". Econsultancy. 30 August 2007.
  5. "Transversal launches in Australia and New Zealand". 1 May 2012.
  6. "Transversal opening US office as sales soar". Business Weekly. 27 January 2014.
  7. "Transversal solutions". Retrieved 27 January 2015.
  8. "Transversal services". Retrieved 27 January 2015.
  9. "Transversal technology services". Retrieved 27 January 2015.
  10. "Capita Business Services selects Transversal as part of BBC Audience Services contract". Angel News. 18 May 2009.
  11. "CCA celebrates world class customer service achievement". Business Wire. 5 November 2009.
  12. "Winners and losers". Call Centre Helper. 8 December 2010.
  13. "Digital Leaders 100 Awards 2014" (PDF). Retrieved 27 January 2015.
  14. "Blackbaud, Radialpoint, and SimpleQL Receive Coveted 2014 Vision Awards from the Technology Services Industry Association". 7 May 2014.
  15. "Trend-setting Products of 2014". KMWorld. September 2014.
  16. "Trend-setting Products of 2015". KMWorld. September 2015.
  17. "Trend-setting Products of 2016". KMWorld. September 2016.
  18. "Trend-setting Products of 2017". KMWorld. September 2017.
  19. "Trend-setting Products of 2018". KMWorld. September 2018.
  20. "100 Companies That Matter in Knowledge Management". KMWorld. March 2015.
  21. "100 Companies That Matter in Knowledge Management". KMWorld. March 2016.
  22. "100 Companies That Matter in Knowledge Management". KMWorld. March 2017.
  23. "100 Companies That Matter in Knowledge Management". KMWorld. March 2018.
  24. "100 Companies That Matter in Knowledge Management". KMWorld. March 2019.
  25. "Transversal CEO Wins Woman Entrepreneur of the Year". Transversal.com. March 2018.

External links

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